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The HR Representative serves as a primary point of contact for HR services, talent acquisition coordination, and the adjudication of background checks. They are responsible for managing inquiries, supporting the onboarding process, and maintaining accurate records within the company's case management system.
The role requires 1-3 years of administrative experience and proficiency in MS Office applications. A Bachelor's degree is preferred, along with strong communication skills and the ability to handle sensitive information with discretion.
GENERAL PURPOSE:
Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.’s background check screening process and is responsible for researching and executing quality evaluation and resolution of “needs review” background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters related, but not limited to: support of the recruiting and onboarding process; assist with locating HR policies and procedures; provide guidance on basic policies and procedures, working closely with various other support functions to resolve matters; collects and disseminates information quickly, clearly and accurately to the appropriate workgroup through the case management system; identify and immediate escalate critical matters; identify priorities and problems requiring action and facilitating communication for timely responses. The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service.
The base pay range for this role is $22.69 – $32.79. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
• Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on-boarding processes such as background checks and relocation.
• Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
• Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
• Track and report on workload & customer service requests.
• Responsible for all aspects of assigned background screening adjudications for all business units, including:
o Validating applicant and associate credentials
o Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion
o Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information
o Determining whether the background check should be passed or failed
o Partnering and advising clients of outcomes based on results of background screening
• Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met.
• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.
• Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results.
• Interfaces with managers, supervisors, and recruiters to interpret and report background check results.
• Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required.
• Performs special projects and other duties as assigned.
COMPETENCIES:
• Collaboration
• Ensures Accountability and Execution
• Communicates Effectively
• Plans, Aligns and Prioritizes
• Manages Conflict
• Demonstrate Functional and Technical Knowledge
• Leading by Example
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor’s Degree or higher preferred
• 1-3 years administrative experience
• MS Office skills, including Word and Excel
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
• Attention to detail
• Ability to handle confidential and sensitive information with discretion
• Ability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems to produce answers
PHYSICAL REQUIREMENTS/ADA:
The job requires the ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City. #LI-Remote
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Say "Yes!" to Success
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $22.8 billion, Fortune 500 Company. We operate our off-price businesses in a way that keeps costs low so we can pass the savings to our customers. We continue to open new stores and our sales growth has outpaced traditional retailers for the past three years. Ross Dress for Less® has 1,917 stores in 44 states, the District of Columbia, Guam, and Puerto Rico. dd’s DISCOUNTS® has 366 stores in 23 states. Please join our Talent Community to receive the latest updates for your areas of interest, career news, and exciting opportunities at Ross Stores: https://ross.avature.net/talentcommunity Additional information is available at: www.rossstores.com www.ddsdiscounts.com
Offices: 5130 Hacienda Drive, Dublin, CA 94568, US · 1372 Broadway, New York, NY 10018, US · 110 E 9th St, Los Angeles, California 90079, US · 80 Blanchard Rd, Burlington, Massachusetts 01803, US
Based on 5489 listings with disclosed salaries, most administrative jobs in California pay between $65k–$128k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 25,196 open administrative positions in California listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Costco Wholesale, UCSF Department of Anesthesia and Perioperative Care, Adventist Health Sierra Vista, Keck Medicine of USC, Sutter Health, among others. Browse the listings above to see every active employer.
Yes — 3907 of the 25196 open administrative positions offer remote or hybrid work (1080 remote, 2827 hybrid).
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