Los Lunas, New Mexico, United States · On-site
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Loss Prevention
Caguas · On-site
Nuestros valores comienzan con nuestra gente, ¡únase a un equipo que lo valora! Somos la tienda minorista de descuento más grande del país con más de 2,000 tiendas y un sólido his…
Skills: Customer Service, Merchandising, Inventory Management, Safety Compliance, Basic Mathematics
Caguas · On-site
Nuestros valores comienzan con nuestra gente, ¡únase a un equipo que lo valora! Somos la tienda minorista de descuento más grande del país con más de 2,000 tiendas y un sólido his…
Skills: Customer Service, Merchandising, Inventory Management, Safety Compliance, Basic Mathematics
Carolina, Puerto Rico · On-site
Nuestros valores comienzan con nuestra gente, ¡únase a un equipo que lo valora! Somos la tienda minorista de descuento más grande del país con más de 2,000 tiendas y un sólido his…
Skills: Customer Service, Merchandising, Inventory Management, Basic Mathematics, Safety Compliance
Spokane, Washington, United States · On-site
$17/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Basic Mathematics
Spokane, Washington, United States · On-site
$17/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Basic Mathematics
Carolina, Puerto Rico, United States · On-site
Nuestros valores comienzan con nuestra gente, ¡únase a un equipo que lo valora! Somos la tienda minorista de descuento más grande del país con más de 2,000 tiendas y un sólido his…
Skills: Customer Service, Merchandising, Inventory Management, Basic Mathematics, Safety Compliance
Silverdale, Washington, United States · On-site
$17/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Basic Mathematics
Mishawaka, Indiana, United States · On-site
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Supervision, Payroll Administration, Recruiting, Expense Control
Sequim, Washington, United States · On-site
$17/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Retail Operations
Colorado Springs, Colorado, United States · On-site
$18/hr–$23/hr
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Supervision, Retail Operations, Payroll Administration, Recruiting
Alameda, California, United States · Hybrid
$120k–$225k/yr
GENERAL PURPOSE: The Director, HR Program Delivery role is critical to enabling enterprise-wide HR transformation and driving scalable, high-impact program delivery. The HR Program Delivery team plays a critical orchestr…
Skills: Project Management, Change Management, Solution Design, Stakeholder Management, Vendor Management
Colorado Springs, Colorado, United States · On-site
$18/hr–$23/hr
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Retail Operations, Personnel Supervision, Payroll Administration, Expense Control
Oceanside, California, United States · On-site
$16/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Loss Prevention
Dublin, California, United States · Hybrid
$120k–$225k/yr
GENERAL PURPOSE: The Director, HR Program Delivery role is critical to enabling enterprise-wide HR transformation and driving scalable, high-impact program delivery. The HR Program Delivery team plays a critical orchestr…
Skills: Project Management, Change Management, Solution Design, Stakeholder Management, Vendor Management
Loveland, Colorado, United States · On-site
$58k–$97k/yr
GENERAL PURPOSE: Responsible for all aspects of the Stores’ operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leader…
Skills: Store Management, Retail Operations, Staff Training, Performance Management, Budgeting
Mishawaka, Indiana, United States · On-site
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Personnel Supervision, Payroll Administration, Recruiting, Expense Control
Milwaukee, Wisconsin, United States · On-site
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Personnel Supervision, Payroll Administration, Expense Control, Customer Service
Milwaukee, Wisconsin, United States · On-site
GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of…
Skills: Store Management, Supervision, Payroll Administration, Recruiting, Expense Control
Silverdale, Washington, United States · On-site
$17/hr–$17/hr
GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, t…
Skills: Customer Service, Merchandising, Inventory Management, Cash Handling, Loss Prevention
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Responsible for ensuring a positive customer experience through friendly service and maintaining store organization. Duties include stocking merchandise, performing cleaning tasks, and processing register transactions.
Requires the ability to communicate effectively and perform basic mathematical calculations. Physical ability to stand for long periods and lift over 25 pounds is required.
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Maintains a professional appearance and adheres to the Company’s dress code at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100%25 of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
None
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Say "Yes!" to Success
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $22.8 billion, Fortune 500 Company. We operate our off-price businesses in a way that keeps costs low so we can pass the savings to our customers. We continue to open new stores and our sales growth has outpaced traditional retailers for the past three years. Ross Dress for Less® has 1,917 stores in 44 states, the District of Columbia, Guam, and Puerto Rico. dd’s DISCOUNTS® has 366 stores in 23 states. Please join our Talent Community to receive the latest updates for your areas of interest, career news, and exciting opportunities at Ross Stores: https://ross.avature.net/talentcommunity Additional information is available at: www.rossstores.com www.ddsdiscounts.com
Offices: 5130 Hacienda Drive, Dublin, CA 94568, US · 1372 Broadway, New York, NY 10018, US · 110 E 9th St, Los Angeles, California 90079, US · 80 Blanchard Rd, Burlington, Massachusetts 01803, US
Say "Yes!" to Success
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $22.8 billion, Fortune 500 Company. We operate our off-price businesses in a way that keeps costs low so we can pass the savings to our customers. We continue to open new stores and our sales growth has outpaced traditional retailers for the past three years. Ross Dress for Less® has 1,917 stores in 44 states, the District of Columbia, Guam, and Puerto Rico. dd’s DISCOUNTS® has 366 stores in 23 states. Please join our Talent Community to receive the latest updates for your areas of interest, career news, and exciting opportunities at Ross Stores: https://ross.avature.net/talentcommunity Additional information is available at: www.rossstores.com www.ddsdiscounts.com
Offices: 5130 Hacienda Drive, Dublin, CA 94568, US · 1372 Broadway, New York, NY 10018, US · 110 E 9th St, Los Angeles, California 90079, US · 80 Blanchard Rd, Burlington, Massachusetts 01803, US
