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Full-time
bachelor degree
Posted 4h ago
~40 hrs/week
Responsibilities
The HCBS Program Director provides strategic leadership and operational oversight for the Home and Community-Based Services program while ensuring regulatory compliance and fiscal responsibility. They are responsible for supervising staff, fostering a culture of accountability, and ensuring high-quality, person-centered services for individuals with developmental disabilities.
Requirements
Candidates must have at least five years of experience in HCBS or human services, including three years of supervisory experience, and a bachelor's degree is preferred. Proficiency in Arizona DDD and AHCCCS regulations, bilingual skills in English and Spanish, and a valid driver's license are required.
Full job description
Description
POSITION EXPECTATIONS
The HCBS Program Director is expected to lead by example, consistently demonstrating professionalism, integrity, sound judgment, and accountability. This individual serves as a steward of the organization's mission by ensuring services are delivered safely, ethically, efficiently, and in a manner that supports the health, independence, dignity, and quality of life of each child and adult with developmental disabilities served.
JOB SUMMARY
The HCBS Program Director provides strategic leadership and operational oversight for the Home and Community-Based Services (HCBS) program. This position is ultimately responsible for ensuring the program operates with the highest level of integrity, regulatory compliance, quality, customer service, and fiscal responsibility. The HCBS Program Director supervises HCBS Assistants and Coordinators while fostering a culture of accountability, professionalism, and person-centered services.
The Program Director ensures services are delivered in accordance with Arizona Division of Developmental Disabilities (DDD), AHCCCS, company policies, and all applicable federal and state regulations.
ESSENTIAL FUNCTIONS
Program Leadership
Provide overall leadership and direction for the HCBS program.
Ensure the program consistently operates in compliance with DDD, AHCCCS, and company standards by staying informed of and implementing new policies and procedures.
Promote a culture of integrity, accountability, quality, and continuous improvement.
Monitor program performance and implement corrective actions when needed.
Develop and maintain effective operational systems and workflows.
Evaluate program metrics and identify opportunities for improvement.
Staff Supervision
Directly supervise HCBS Assistants and Coordinators and indirectly support the Direct Care Workers (DCWs) providing the services to individuals with developmental disabilities.
Directly recruit, train, coach, mentor, and evaluate employees.
Conduct regular supervision meetings and performance evaluations.
Hold staff accountable for accuracy, timeliness, customer service, and compliance.
Address performance concerns through coaching and corrective action as appropriate.
Foster a collaborative, professional, and positive work environment.
Regulatory Compliance
Ensure all services comply with:
o Arizona DDD policies
o AHCCCS requirements
o Company policies and procedures
Monitor documentation for quality, completeness, and compliance.
Oversee internal audits and quality assurance activities.
Respond to compliance concerns and implement corrective action plans.
Prepare for and participate in internal and external audits.
Operational Oversight
Oversee daily operations of the HCBS department.
Ensure timely authorization management and service coordination.
Ensure accurate billing claims and payroll data is captured using the Electronic Visit Verification (EVV) and case management system (Vtrack).
Collaborate with other departments to ensure seamless member services.
Customer Service & Relationship Management
Model exceptional customer service.
Support staff in resolving complex or sensitive concerns involving members, families, guardians, service providers, and support coordinators.
Build positive relationships with DDD representatives and community partners.
Address complaints professionally while maintaining regulatory compliance and company standards.
Quality Assurance
Monitor trends affecting service quality or compliance.
Recommend and implement process improvements.
Ensure accurate recordkeeping and documentation practices.
Provide training to small and large groups.
Financial Stewardship
Monitor program productivity and operational efficiency.
Assist with budget management and resource allocation.
Identify opportunities to improve efficiency while maintaining quality services.
Other Responsibilities
Participate in leadership meetings and organizational planning.
Assist in developing departmental policies and procedures.
Lead special projects as assigned.
Perform other duties consistent with the position.
Requirements
KNOWLEDGE, SKILLS & ABILITIES
Strong leadership and decision-making skills.
Excellent organizational and time management abilities.
Exceptional verbal and written communication skills.
Ability to navigate difficult conversations with professionalism and empathy.
Strong conflict resolution and problem-solving skills.
Ability to interpret policies, regulations, and contractual requirements.
High level of integrity and ethical judgment.
Ability to analyze data and make informed operational decisions.
Strong attention to detail and follow-through.
Proficiency with electronic health records, Microsoft Office, and other business software.
MINIMUM QUALIFICATIONS
Bachelor's degree in Human Services, Social Work, Business Administration, Healthcare Administration, or a related field preferred.
Minimum of five years of progressively responsible experience in HCBS, developmental disabilities, healthcare, or human services.
Minimum of three years of supervisory or management experience.
Working knowledge of Arizona DDD and AHCCCS regulations.
Strong understanding of person-centered practices and HCBS service delivery.
Demonstrated ability to lead teams and manage multiple priorities.
Possess a valid Arizona Driver’s License, a clean driving record and a reliable means of transportation with current insurance and registration
Bilingual in both English and Spanish required
Must be 21 years of age or older
Must have flexible work schedule to accommodate scheduling of home visits
Must successfully qualify for and/or complete:
o Arizona Level One Fingerprint Clearance
o Article Nine Training
o Certification in Adult/Child/Infant CPR, and First Aid
Must have the ability to address more than one project at a time while prioritizing the demands and issues in a busy operating environment
Family Partners values the safety and security of our employees. While accidental or intentional physical or behavioral encounters between the individuals served are rare, these instances do occur. This is a high risk job that involves working with developmentally disabled individuals. You may get hit, pushed, slapped, spit on, yelled at, etc. The agency will provide thorough training and advanced orientation on how to handle individuals who display challenging behaviors.
PHYSICAL REQUIREMENTS
Ability to sit, stand, walk, bend, and lift up to 25 pounds occasionally.
Ability to travel to office locations, member homes, provider sites, and meetings as needed.
Family Partners' over all goal is to help each individual become independent in activities of everyday life. We do this by offering several therapeutic programs: Physical therapy, Speech therapy, Occupational therapy, Developmental Special Instruction, Child Developmental Homes (Special foster care) and Adult Developmental Homes (Special needs foster care.)
As one of the largest agencies in Maricopa County, Family Partners offers many quality driven services, including the provision of therapeutic and educational services, available both in-home and in the community, to over 600 families in Maricopa County. The agency aids and supports children and adults with all types of developmental disabilities, including those who are at risk for a developmental disability.
With the dedication of over 125 staff, we are committed to offering only the highest level of quality services. Family Partners stays current on the latest techniques/skills in each service domain by supporting on- going education to all staff. We believe that sharing our knowledge with you and your family is key to a successful outcome.
Based on 694 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Arizona right now?
There are currently 6,624 open administrative positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Arizona?
Companies currently hiring include Banner Health, Arizona Department of Transportation, HonorHealth, Costco Wholesale, ASU Global Academic Initiatives, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Arizona?
Yes — 867 of the 6624 open administrative positions offer remote or hybrid work (304 remote, 563 hybrid).
How do I apply for Administrative jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.