Medical Screener - Reception Technician (Customer Service)
Tempe, Arizona, United States · On-site
Entry level$111M raised
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Administrative Support Worker - ASU-Retail Operations
Tempe, Arizona, United States · On-site
Entry level
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Medical Screener - Reception Technician (Customer Service)
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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
Responsible for greeting donors and conducting registration and health screening procedures to verify suitability for plasma pheresis. This includes performing finger sticks, measuring vitals, and educating donors on center policies and therapeutic products.
Requirements
Requires a high school diploma and at least three months of experience in a clerical or customer service role, preferably in a medical environment. Candidates must be able to perform basic math and handle physical tasks such as standing for long periods and lifting up to 25 pounds.
Full job description
The Opportunity
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
You will report to the Assistant Center Manager.
The Role
In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
May answer the telephone and answer callers question or transfer call to appropriate staff member.
Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
Alerts Group Leader or Supervisor of donor flow issues.
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understand the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
Maintain confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required
Experience
Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations
Working Conditions
Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast-paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
About CSL Plasma
CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
CSL is a leading global biopharma company with a dynamic portfolio of lifesaving medicines, including those that treat haemophilia and immune deficiencies, vaccines to prevent influenza, and therapies in iron deficiency, dialysis and nephrology. Since our start in 1916, we have been driven by our promise to save lives using the latest technologies.
Today, CSL – including our businesses, CSL Behring, CSL Seqirus, and CSL Vifor – provides lifesaving products to patients in more than 100 countries and employs 29,000+ people. Our unique combination of commercial strength, R&D focus and operational excellence enables us to identify, develop and deliver innovations so our patients can live life to the fullest.
See our community guidelines: https://bit.ly/3Bs17Ra
Offices: 655 Elizabeth St, Melbourne, Victoria 3000, AU · 1020 1st Ave, King of Prussia, PA 19406, US
Complex biologicalsvaccinesplasma and plasma derived therapeuticsbiotechnologyand biopharmaHealth DiagnosticsHealth CareBiotechnologyMedical
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