Description CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed, p…
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The Lead Encompass Administrator is responsible for managing the Encompass environment, TPO Connect portal, and associated business rules and workflows. They will lead enhancement roadmaps, partner with engineering on custom platforms, and serve as the primary escalation point for production issues.
Requirements
Candidates must have 6+ years of experience administering Encompass within a mortgage lending environment. A bachelor's degree is preferred, along with deep expertise in workflow automation, system configuration, and mortgage operations.
Full job description
Description
CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed, precision, and operational excellence. The Lead Encompass Administrator owns CAKE's Encompass environment and TPO Connect portal. The job splits between day-to-day administration and project work: building rules and workflows, improving how loans move through the system, and raising the standard for how the platform is configured, tested, and changed. You will be the escalation point for Encompass issues, the owner of the enhancement roadmap, and engineering's partner as we build our custom TPO platform. This is a functional and technical lead role that operates with significant autonomy.
Key Responsibilities
Run day-to-day Encompass administration: users, personas, permissions, business rules, forms, templates, investor and program updates, and support requests.
Design and build business rules and workflow automation that cut manual work, shorten cycle times, and improve data quality.
Administer TPO Connect and the third-party integrations connected to Encompass, including configuration, testing, and vendor coordination.
Set and enforce platform standards: naming, documentation, change control, and testing before anything reaches production.
Own the enhancement roadmap with Operations, Underwriting, Closing, Compliance, and Sales. Prioritize requests, assess impact, and deliver.
Partner with engineering on our custom TPO platform: data mapping, workflow parity, testing, and cutover.
Serve as the escalation point for production issues. Run root cause analysis and vendor escalations through to resolution.
Keep configurations, access, and changes audit ready. Support compliance reviews and exams.
Train users on material changes and document what you build.
Set standards, review complex configuration work, and mentor administrators and power users as a functional and technical lead.
Requirements
Bachelor's degree in a related field preferred, or equivalent experience.
6+ years administering Encompass in a mortgage lending environment.
Deep hands-on experience with personas, permissions, custom fields, input forms, templates, business rules, and workflow automation.
Experience administering TPO Connect or supporting a TPO channel.
Experience running system changes end to end: requirements, design, testing, deployment, documentation, and support.
Working knowledge of mortgage operations from Processing through Closing.
Non-QM or wholesale lending experience strongly preferred.
Encompass Administrator certification or other ICE Mortgage Technology certification strongly preferred.
Strong systems thinking; able to trace how a rule change ripples through workflows, reports, and downstream teams before making it.
Experience running a production incident from triage through root cause, vendor escalation, and a lasting fix.
Excellent communication skills with operators, executives, and engineers, with strong documentation habits.
Why Join CAKE Mortgage?
Be part of a fast-growing company changing the game in Non-QM.
Competitive compensation and performance-based bonuses.
Collaborative and entrepreneurial culture.
Opportunities for career advancement and innovation.
Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at-will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.
Our Mission is to be a Partner For Life by empowering our customers to get the most value out of their biggest investment–whether they’re purchasing a new home, refinancing to a lower rate or tapping some hard-earned equity, we’ll stop at nothing to make every stage of home ownership a piece of Cake.
Cake Mortgage Corp NMLS 1734623
(https://nmlsconsumeraccess.org)
Offices: 9200 OAKDALE AVE STE 501, CHATSWORTH, CA 91311-6562, US
How many Administrative jobs are open in Los Angeles, CA right now?
There are currently 3,526 open administrative positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Los Angeles, CA?
Companies currently hiring include Keck Medicine of USC, Cedars-Sinai, UCLA, Kaiser Permanente Oakland Medical Center, City National Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Los Angeles, CA?
Yes — 729 of the 3526 open administrative positions offer remote or hybrid work (148 remote, 581 hybrid).
How do I apply for Administrative jobs in Los Angeles, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.