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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Health Savings Account (HSA)
Posted just now
~40 hrs/week
Responsibilities
Provide Level 2 and Level 3 technical support for hardware, software, and network connectivity for on-site and remote users. Manage IT assets, user accounts, and collaborate with global teams to maintain operational excellence and system reliability.
Requirements
Requires 5+ years of IT support experience and a bachelor's degree in IT, Computer Science, or a related field. Proficiency in Windows/macOS, Microsoft 365, and networking fundamentals is essential.
Full job description
AMVAC
With over 50 years of experience, American Vanguard Corporation (NYSE: AVD) is a U.S.-based, global provider of technology solutions for agriculture and related industries. We help growers increase yields, protect crops, and address today’s challenges through sustainable, science-driven innovation. Our portfolio includes trusted crop protection products, nutrient management tools, and advanced delivery systems. Serving a wide range of crops - from corn and soybeans to vegetables and specialty crops - we are committed to environmental stewardship, responsible practices, and meaningful partnerships. At American Vanguard, we’re advancing agriculture through innovation, sustainability, and real-world results.
AMVAC has a new opportunity for an IT Support Specialist at the Commerce, California (R&D Center) who will be responsible for providing advanced technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing role at Axis as well as provide support for other locations and some remote employees.
The position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. This role is on-site - 5 days a week (Monday / Friday) with occasional nights / weekends.
Skills, Knowledge, and Ability Requirements:
5+ years of experience in IT support, desktop support, or service desk roles
Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
Advanced experience supporting end-user hardware and peripherals
Strong knowledge of WindowsOS, macOS, and Microsoft 365
Experience with Intune and identity / access management
Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
Excel, Power BI, and business reporting tools
Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
Ability to explain technical issues to non-technical users
Strong analytical and troubleshooting skills
Ability to prioritize and manage multiple tasks under pressure
Strong sense of ownership and accountability
IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus
Key Responsibilities:
Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
Install, configure, and maintain Windows and macOS operating systems
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Diagnose and resolve complex hardware, software, and performance issues
Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
Serve as the local IT point of contact during network outages or connectivity incidents
Work with application, ERP, and data teams to resolve reporting or data access issues
Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
Serve as an escalation point for complex incidents and recurring issues
Ensure incidents and service requests are resolved within defined service levels (SLA’s) using the IT ticketing system
Perform root cause analysis and recommend permanent solutions
Maintain high-quality technical documentation and knowledge base articles
Manage Active Directory and Microsoft 365 user accounts, groups, and permissions; access support
Lead onboarding and offboarding IT on-site activities
Maintain accurate IT asset inventory and lifecycle management
Support audit, compliance, and internal control activities (SOX, IT policies)
This position is (typically) 60% Customer Support and 40% IT Support - onsite & remote
COMPANY BENEFITS: American Vanguard values our employees and their families. We offer exceptional benefits and invest in our employees' future.
Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
Life and Disability Insurance
Health Savings Account (HSA) / Flexible Spending Account (FSA)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchasing Plan (ESPP) offered
Additional benefits will be provided upon hire
American Vanguard is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by law.
Related keywords
IT SupportDesktop SupportService DeskMicrosoft 365IntuneServiceNowFreshserviceJiraZendeskEntraPower BISAPOracleNetSuiteDynamicsQAD
AMVAC® is a U.S.-based, global technology solutions provider for agriculture and related industries, dedicated to helping growers increase yields, protect crops, and meet today’s evolving challenges with confidence and sustainability. For over five decades, we’ve been at the forefront of agricultural innovation, offering a diverse portfolio of trusted crop protection products, nutrient management tools, and advanced delivery systems. As a wholly owned subsidiary of American Vanguard Corporation (NYSE: AVD), AMVAC serves growers across a wide range of crops—including corn, soybeans, cotton, vegetables, tree fruit, and specialty crops—delivering proven solutions backed by science and real-world results. Our commitment to stewardship is core to everything we do. From closed handling systems to educational outreach and precision application, we take responsibility for protecting the environment, supporting farm productivity, and contributing to the long-term sustainability of the agriculture industry. With a focus on continuous innovation, collaborative partnerships, and customer-first service, AMVAC continues to grow its global footprint while remaining rooted in its mission to empower growers and advance agriculture.
Offices: 4695 MacArthur Ct, Newport Beach, California 92660, US · 2110 Davie Ave, Commerce, California 90040, US · 4100 E Washington Blvd, Commerce, California 90023, US · 12650 Highway 43N, Axis, AL 36505, US · 6556 Simpkin Ln,, Marsing, ID 83639, US
SustainabilityPrecision AgricultureGreenSolutionsand Global AgricultureChemicalConstructionManufacturing
Based on 17689 listings with disclosed salaries, most technology jobs in California pay between $114k–$258k per year. Individual offers vary with seniority, company size, and specialization.
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Yes — 8671 of the 22701 open technology positions offer remote or hybrid work (2488 remote, 6183 hybrid).
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