7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162 CarMax, the way your career should be! Position Overview As a Service Consultant, you will be the trusted link between customers and our skilled te…
Skills: Customer service, Communication, Telephone etiquette, Active listening, Data entry
7175 - Cincinnati - North - 12105 Omniplex Ct, Cincinnati, Ohio, 45240 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in delivering …
Skills: Paint touch-up, Wet sanding, Buffing, Cosmetic inspection, Quality control
7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166 CarMax, the way your career should be! Position Overview As a Buyers Assistant Production, you will play a vital role in supporting CarMax’s Merchandising team …
Skills: Customer service, Vehicle imaging, Inventory management, Data accuracy, Multi-tasking
7103 - Towncenter - 1215 Ernest W Barrett Pkwy NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Position Overview As an Inventory Associate, you’ll play a vital role in ensuring every customer enjoys a…
Skills: Inventory management, Vehicle detailing, Communication, Teamwork, Attention to detail
7175 - Cincinnati - North - 12105 Omniplex Ct, Cincinnati, Ohio, 45240 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in delivering …
Skills: Paint touch-up, Wet sanding, Buffing, Cosmetic inspection, Quality control
7175 - Cincinnati - North - 12105 Omniplex Ct, Cincinnati, Ohio, 45240 CarMax, the way your career should be! Position Overview As a Sr. Reconditioning Associate, you’ll play a key role in ensuring every vehicle meets Ca…
Skills: Body repair, Masking, Sanding, Grinding, Paint application
6014 - Oxnard - 2001 Lockwood Street, Oxnard, California, 93036 CarMax, the way your career should be! Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting op…
Skills: Leadership, Operational excellence, Inventory management, Team management, Performance monitoring
7120 - Ontario - 4100 Inland Empire Blvd, Ontario, California, 91764 CarMax, the way your career should be! Position Overview As a Customer Operator at CarMax, you will play a vital role in delivering exceptional custome…
Skills: Customer service, Communication skills, Telephone etiquette, Active listening, Scheduling
7149 - Elk Grove - 8185 East Stockton Blvd, Sacramento, California, 95828 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in deliveri…
Skills: Cosmetic inspection, Paint touch-up, Wet sanding, Buffing, Quality control
7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! Position Overview As a Fleet Driver at CarMax, you’ll do more than transport vehicles—you’ll help move an entire industr…
Skills: Class A CDL, Vehicle transportation, DOT compliance, Pre-trip inspection, Post-trip inspection
Jacksonville, North Carolina, United States · On-site
$21/hr–$36/hr
Mid level$98M raised
6149 - Jacksonville NC - 2900 New Bern Highway, Jacksonville, North Carolina, 28546 CarMax, the way your career should be! Position Overview As a Fleet Driver at CarMax, you’ll do more than transport vehicles—you’ll help…
Skills: Class A CDL, Vehicle transportation, DOT compliance, Pre-trip inspection, Post-trip inspection
7268 - Independence - 19010 E Valley View Pkwy, Independence, Missouri, 64055 CarMax, the way your career should be! Position Overview As a Business Operations Associate, you will be the backbone of our store operations,…
Skills: Customer service, Data entry, Cash management, Auditing, Microsoft Office
7103 - Towncenter - 1215 Ernest W Barrett Pkwy NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Position Overview As an Automotive Technician, you’ll play a key role in ensuring every vehicle meets Car…
6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563 CarMax, the way your career should be! Position Overview As a Management Assistant, you will play a key role in supporting store operations by assisting…
7149 - Elk Grove - 8185 East Stockton Blvd, Sacramento, California, 95828 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in deliveri…
Skills: Cosmetic inspection, Paint touch-up, Wet sanding, Buffing, Quality control
7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166 CarMax, the way your career should be! Position Overview As a Sales Manager Trainee, you will embark on a structured training program designed to prepare you fo…
Skills: Sales management, Team leadership, Coaching, Performance metrics, Customer experience
6138 - Murfreesboro - 3506 Manson Pike, Murfreesboro, Tennessee, 37129-2286 CarMax, the way your career should be! Position Overview As a Flow Inventory Associate, you’ll play a critical role in maintaining CarMax’s best…
Skills: Inventory management, Vehicle maintenance, Data entry, Merchandising, Shipping and receiving
6156 - Norco - 1550 2nd Street, Norco, California, 92860 CarMax, the way your career should be! Position Overview As a Senior Customer Specialist, you will play a key role in delivering an iconic, customer-first experien…
Skills: Customer service, Sales, Team leadership, Mentoring, Task delegation
6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in delivering best-…
Skills: Cosmetic inspection, Paint touch-up, Wet sanding, Buffing, Quality control
6080 - Serramonte - 401 Serramonte Boulevard, Colma, California, 94014 CarMax, the way your career should be! Position Overview As a CA Sales Consultant Trainee, you will be the face of CarMax, delivering an iconic custo…
Skills: Sales, Customer service, Communication, Active listening, Interpersonal skills
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$16/hr–$26/hr
Full-time
Paid sick time, Paid vacation time, Paid holidays, Floating holiday, Holiday premium pay
Posted 12h ago
~40 hrs/week
Responsibilities
The Service Consultant acts as a liaison between customers and technicians, managing the repair process from start to finish. Responsibilities include documenting concerns, explaining service details, processing payments, and maintaining a productive, safe work environment.
Requirements
Candidates must possess strong interpersonal and communication skills with proficiency in data entry and computer usage. The role requires the ability to work in a fast-paced environment with a flexible schedule including nights, weekends, and holidays.
Full job description
7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162
CarMax, the way your career should be!
Position Overview
As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax’s commitment to honesty, transparency, and exceptional service. In this dynamic role, you’ll guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
Consult with customers on recommended repairs and explain service details clearly
Review completed work for accuracy and prepare invoices for billing
Process service payments and manage cash transactions responsibly
Coordinate workflow efficiently to maintain productivity in a fast-paced environment
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
Strong interpersonal and communication skills with proven ability to deliver outstanding customer service
Proficiency in telephone etiquette and active listening techniques
Ability to interpret and record data accurately while using intermediate computer skills
Comfort working collaboratively across departments in a high-energy environment
Flexibility to work varied shifts, including nights, weekends, and holidays
Commitment to standards and adherence to CarMax policies and procedures
Capability to stand or walk for extended periods and work in both indoor and outdoor conditions
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$16.80 - $26.80
Commissions:
This position is eligible for commission.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commissioned are eligible:
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Related keywords
Service ConsultantCustomer AdvisorCarMaxRetailUsed carsRepair ordersInvoicingCustomer experienceEH&SAutomotive serviceCommunicationData managementWorkflow managementBillingCash transactions
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services