Description Position Summary: Representing Roots Community Health Center as a dedicated member of the Clinical Programs team, the Clinical Programs Specialist drives care coordination, patient education, and proactive ou…
Skills: Care coordination, Patient education, Outreach, Electronic health records, Patient advocacy
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San Jose, California, United States · Remote Solely
$28/hr–$35/hr
Entry level
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San Jose, California, United States · Remote Solely
$28/hr–$35/hr
Entry level$8M raised
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Skills: Data entry, Data management, Attention to detail, Organizational skills, Microsoft Office Suite
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ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Sharks Ice San Jose
Custodian
San Jose, California, United States · On-site
Entry level
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Security Officer Part Time Dispatch Incident Coordinator
San Jose, California, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security operations, Dispatching, Incident response, Access control, Customer service
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$25/hr–$27/hr
Full-time
Posted 5h ago
~40 hrs/week
Responsibilities
The Clinical Programs Specialist manages patient care coordination, including tracking clinic visits, laboratory monitoring, and specialty referrals. They also conduct community outreach and in-reach activities to promote clinical programs and improve health outcomes for South Bay patients.
Requirements
Candidates should have a strong interest in healthcare and experience working with low-income communities of color. Proficiency in Microsoft Office, G-Suite, and the ability to learn Electronic Health Records are required.
Full job description
Description
Position Summary:
Representing Roots Community Health Center as a dedicated member of the Clinical Programs team, the Clinical Programs Specialist drives care coordination, patient education, and proactive outreach for South Bay patients. This role also supports cross-functional clinical initiatives that improve health outcomes for South Bay patients.
The Clinical Programs Specialist provides superior patient service, collaborating closely with care teams, clinic personnel, external specialty providers, and community partners. Managing a large patient panel, you will use advanced prioritization skills to proactively track and coordinate clinic visits, laboratory monitoring, specialty referrals, and community-based outreach. This position monitors, communicates, and documents all patient interactions across multiple electronic tracking systems, including Electronic Health Records. The Specialist role is also to ensure compliance with quality reporting requirements and deliver timely, impactful care.
Duties and Responsibilities:
Outreach, In-Reach & Community Engagement
Conduct external outreach to promote Roots programs, events, campaigns, and classes among community members and partner organizations.
Perform "in-reach" with existing patients to increase awareness, education, and active participation in clinical programs.
Support group visits, facilitate participant activities, and assist with incentive distribution.
Attend weekend outreach events and work on-site as needed.
Care Coordination & Patient Support
Collaborate with patient care providers and navigation team members to align on recommended visit schedules, share progress, and coordinate care.
Partner with Patient Care Coordination staff to verify insurance coverage, process referrals, and schedule appointments.
Documentation, Operations & Reporting
Maintain accurate, up-to-date daily service logs in program-specific patient tracking systems.
Work with administrative staff to ensure precise program documentation and reporting compliance.
Attend and participate in required role-specific, organizational, and Medi-Cal Administrative Activities (MAA) implementation training.
Strategic Collaboration & Issue Resolution
Participate in regular team meetings to discuss service coordination status, share insights, and address barriers like workload or hard-to-reach patients.
Provide program feedback to support strategic development and team improvements.
Identify and escalate complex issues to management for swift resolution.
Demonstrate flexibility in adapting to new processes, projects, and organizational priorities as needed.
Required Qualifications:
Strong interest in healthcare, social determinants of health, and health disparities.
Interest/experience working with low-income communities of color.
Excellent written and verbal communication skills.
Excellent team-player capabilities.
Ability to manage multiple phone lines, spreadsheets, and files.
Ability to work effectively with patients from diverse backgrounds.
Strong working knowledge of Microsoft Office and G-Suite.
Ability and willingness to learn Electronic Health Records and multiple reporting systems.
Preferred Qualifications:
1 year of experience performing clinical, coordination, and/or administrative functions.
Requirements
Competencies:
Patient & Community Engagement: Strong ability to connect with, educate, and support individuals from diverse socioeconomic and cultural backgrounds.
Care Coordination & Panel Management: Skilled in organizing care schedules, managing specialty referrals, and tracking patient progress across clinical teams.
Written & Verbal Communication: Clear, compassionate, and professional communication skills for patient interactions and cross-functional team collaboration.
Technical & Systems Proficiency: Proficiency in leveraging productivity tools (Microsoft Office, G-Suite) and adaptability to learn Electronic Health Records (EHR) and specialized tracking systems.
Adaptability & Problem-Solving: Ability to prioritize complex tasks, manage high volume, adapt to evolving processes, and escalate issues appropriately.
Collaboration & Teamwork: Ability to work cooperatively within navigation teams, administrative staff, and external partners to achieve shared health outcomes.
Related keywords
Clinical programsCare coordinationPatient outreachElectronic health recordsEHRSocial determinants of healthHealth disparitiesPatient panel managementReferralsMicrosoft officeG-suiteCommunity engagementMedi-cal administrative activitiesMAADocumentationReporting compliance
Roots Community Health is a 501(c)3 non-profit organization dedicated to reducing health disparities in East Oakland, California. Roots is the first community health center in East Oakland to provide physician care at patient homes and residential facilities. Roots Community Health Center celebrated the opening of its new facility at 9925 International Blvd. in March of 2011.
Our mission
The mission of Roots Community Health Center is to uplift those impacted by systematic inequities and poverty by providing culturally responsive, comprehensive healthcare, behavioral health, and wraparound services; identifying and addressing root causes of illness and suffering; and emphasizing self-sufficiency and community empowerment. Roots Community Health Center accomplishes its mission by providing top-quality healthcare, conducting community-based participatory research, and offering opportunities for rehabilitation, education, training, and employment to reduce poverty and dependency in our community. Roots implements its programs and services while honoring the “roots” of culture, heritage, and tradition; by providing unprecedented access to services; by remaining community-aware and community-responsive; and by establishing partnerships to ensure a more efficient continuum of care in Oakland.
Offices: 9925 International Blvd, Oakland, CA 94603, US · 1898 The Alameda, San Jose, California 95126, US · 4107 Broadway, Oakland, California 94611, US · 7272 MacArthur Blvd, Oakland, California 94605, US · 1811 S 7th St, Suite C, D & E, San Jose, CA 95112, US
Primary Care Medical homeCommunity-based CareResidence-based CareImmigration Examination/ImmunizationWorkforce Developmentand Public HealthHospitalHealth CareNon ProfitMedical
How many Administrative jobs are open in San Jose, CA right now?
There are currently 878 open administrative positions in San Jose, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in San Jose, CA?
Companies currently hiring include Research and Innovation at San Jose State University, Saint Leo University Brasil, HomeFirst, Costco Wholesale, Adobe, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in San Jose, CA?
Yes — 113 of the 878 open administrative positions offer remote or hybrid work (38 remote, 75 hybrid).
How do I apply for Administrative jobs in San Jose, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.