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$18/hr–$20/hr
Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Flexible paid time off, Complimentary and discounted stays
Posted 11d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for conducting live guest check-ins and serving as the primary point of contact for guests at the Miami office. Additionally, they manage office operations, including inventory stocking, supply organization, and providing support to local teams and vendors.
Requirements
Candidates must possess a 'guest-first' hospitality mindset, strong communication skills, and the ability to work in a fast-paced startup environment. Proficiency in technology and the ability to work weekends and evenings are required, with bilingual skills in English and Spanish strongly preferred.
Full job description
Who we are
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.
What we are looking for
The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Associate’s primary responsibility will be facilitating in person guest check-ins. In addition they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations.
The ideal Front Desk Associate is detail oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check ins are flawless, while at times performing inspections or team support during not peak arrival days.
Sense28 Hotel is in the Edgewater neighborhood of Miami.
What you'll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
Conduct live check-ins for our arriving guests. You are often the first impression and face of the company.
Receive, organize and stock deliveries of housekeeping and operational supplies.
Lift, move, unpack and do the more “unglamorous” sides of organization of the office and storeroom.
Guide guests through the AvantStay experience, ensuring they have an amazing first impression.
Stay in constant communication with the field team with updates on guest’s arrivals and requests.
Utilize our technology to release check in instructions and close out “Live Check-In” cases in Salesforce.
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use.
Maintain and organize gathering spaces including office, and surrounding area.
Requirements
“Guest First” attitude towards hospitality including an insatiable need to create great experiences.
Broad range of technology experience including different property management systems.
Excellent communication skills - ability to communicate with a broad range of stakeholders.
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently.
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping.
Strong analytical, strategic, and collaborative skills.
Comfortable working in a very fast-paced environment.
A perfectionist, attentive to all the details.
Focused, hard-working and willing to do what it takes for us to reach the next stage.
Experience in real estate, hospitality and/or tech is a plus.
Ability to understand and convey both business issues and technical concepts.
Capable of quickly learning new software systems.
Must be based in Miami and willing to work some weekends and some evenings full time.
Comfort communicating in both English and Spanish is strongly preferred.
Benefits
The role has an hourly rate between $18 and $20, dependent on your skills and experience
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Always
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
No soliciting from staffing agencies. Thank you!
Related keywords
Front DeskHospitalityShort-term rentalGuest experienceSalesforceInventory managementOperationsCustomer serviceProperty managementStartupMiamiLogisticsCommunicationBilingual
AvantStay, elevating group travel with beautifully designed, tech-enabled vacation rentals.
Industry
Hospitality
Company size
501-1,000 employees
Founded
2017
Headquarters
Austin, Texas
LinkedIn followers
68,763
Total funding
$186M
AvantStay is the largest and highest-rated luxury vacation rental management company in the United States. AvantStay delivers a highly-curated experience customized to guests’ needs, using a proprietary tech suite to power bookings, seamlessly operationalize in-field and remote management, and activate authentic and elevated consumer touch points.
We've been recognized by industry leaders and press with awards such as:
• Forbes Best Vacation Rentals of 2026
• Inc 5000 Fastest Growing Companies 4 years in a row!
• Inc 5000 2021: #332 Overall
• a16z Marketplace 100: #57 Overall, #6 in Travel
• 2024 Skift Short-Term Rental Awards: Finalist for Best Luxury Vacation Rental and Best Booking Platform
• Skift's Short-Term Rental 250: #5 Vacation Home Manager
• Top 1% Market Leader in Vacation Rental Management by Comparent
• International Hospitality Institute's 100 Most Influential People in Global Hospitality and Travel for 2023: Sean Breuner & Reuben Doetsch
• Built in LA Best Places to Work 2022: #59 Midsized Companies
• Best Startup US: 101 Top CEOs in Hospitality
Offices: 9901 Brodie Ln, Suite #6012, Austin, Texas 78748, US
HospitalityTechnologyOperationsBrandand Real EstateHospitalityTourismTravel
Based on 1857 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
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