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The Guest Services Representative is responsible for managing guest check-ins, check-outs, and coordinating hotel services to ensure guest satisfaction. They also handle daily paperwork, process payments, and promote hotel facilities to optimize the guest experience.
Requirements
Candidates should have at least one year of experience in hospitality, customer service, or sales, and proficiency with OnQ software. A high school diploma or GED is preferred, along with the flexibility to work nights, weekends, and holidays.
Full job description
Embassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!
As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
Applicants must be available to work night audit, evenings and weekends and Holidays. Shifts will be two 11pm-7am and two 3pm -11pm shifts.
The ideal candidate will:
Have one year of hotel, customer service and/or sales experience.
Must have OnQ experience.
Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
Provides a professional image at all times through appearance and dress.
Qualifications
High School diploma or GED preferred OR 6 months of related experience/training
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays
Benefits
Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goals
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At Embassy Suites by Hilton, we anticipate travelers’ needs and deliver what matters most. All guests are welcomed with a two-room suite, free cooked-to-order breakfast each morning, and complimentary drinks* and snacks for ninety minutes every evening. Embassy Suites currently has over 260 locations in the United States, Latin America, Caribbean, and Middle East with more in the pipeline. Celebrating its 40th anniversary in 2023, Embassy Suites continues to make a positive impact in the lives of our guests, each other, and the communities in which we live and work.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Offices: 7930 Jones Branch Drive, McLean, Virginia 22102, US
Embassy Suites is the definitive upscaleall-suites hotel brandand offering complimentary made-to-order breakfast and nightly evening reception.HospitalityHotelFood and BeverageEvent ManagementTravel
Based on 1857 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 18,479 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2137 of the 18479 open administrative positions offer remote or hybrid work (822 remote, 1315 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.