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$14/hr–$20/hr
Full-time
high school, professional certificate
Comprehensive benefits, Career development, Advancement opportunities
Posted 10d ago
~40 hrs/week
Responsibilities
The Care Facilitator serves as a primary point of contact for patients, managing check-in/check-out processes, scheduling appointments, and providing administrative support. They also act as a patient advocate, ensuring patient comfort and maintaining accurate medical records within the clinic environment.
Requirements
Candidates must have a high school diploma or equivalent, with at least one year of experience in a medical clinic or similar setting. Proficiency in Microsoft Office and knowledge of medical insurance or EMR systems is required, while a Medical Assistant program graduation is preferred.
Full job description
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Other responsibilities may include:
Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
Flexible to work evening, weekends and/or holidays as needed
EDUCATION AND EXPERIENCE CRITERIA:
High school diploma or equivalent education required
Graduation from a nationally accredited Medical Assistant program preferred
A minimum of 1 year of work experience in a medical clinic or similar environment required
BLS for Healthcare Providers preferred
PAY RANGE:
$14.3 - $20.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
Urgently pursuing more good days for our patients and team members.
Industry
Medical Practices
Company size
1,001-5,000 employees
Founded
1970
Headquarters
Miami Gardens, FL
LinkedIn followers
71,376
We’re on a mission.
To change lives. And to change healthcare.
ChenMed serves underserved – moderate-to-low-income seniors with complex chronic diseases. Our high-touch, VIP, preventive primary care works. For our patients. And our team members.
Unlike typical primary care providers, we have a much lower doctor-patient ratio which allows us to spend more time with our patients, getting to know them and their concerns so we can better serve them. Practicing medicine, the way it was meant to be practiced. We are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
With 100+ centers in 12 states, our privately held, physician-led company has won several awards including:
Great Places To Work” for 2022, 2023, & 2026
Top Workplace in Healthcare for 2026
AMA's Joy in Medicine 2024
Newsweek's "Most Loved Places to Work" for 2021 and 2022
Fortune’s 2020 “Change The World”
We offer competitive compensation/benefits, a great mission-driven culture and so much more.
Offices: 1395 NW 167th Street, Miami Gardens, FL 33169, US · 2801 NE 213th St, 101, Aventura, Florida 33180, US · 20801 NW 2nd Ave, Miami Gardens, Florida 33169, US · 2150 W 68th St, #200, Hialeah, Florida 33016, US · 1000 Park Centre Blvd, #100, Miami, Florida 33169, US
Based on 1857 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 18,479 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2137 of the 18479 open administrative positions offer remote or hybrid work (822 remote, 1315 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.