New York, New York, United States · On-site
$83k–$88k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Front office management, Guest services, Concierge management, Team leadership, Staff training
Dubai, Dubai, United Arab Emirates · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer service, Communication skills, Interpersonal skills, Cross cultural sensitivity, Guest centricity
New Orleans, Louisiana, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer service, Communication skills, Attention to detail, Hospitality, Open Table
Doha, Qatar · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary arts, Pastry preparation, Food safety, Hygiene practices, Inventory management
Nashville, Tennessee, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest service, Communication, Problem-solving, Attention to detail, Opera PMS
Los Angeles, California, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping, Cleaning, Customer service, Attention to detail, Time management
New Orleans, Louisiana, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food and beverage service, Fine dining service, Menu presentation, Order entry, Guest relations
Sharm El Sheikh, South Sinai, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary operations, Menu preparation, Mise en place, Food safety, Kitchen management
Los Angeles, California, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Service, Bartending, Micros System, Communication Skills, Interpersonal Skills
Los Angeles, California, United States · On-site
$32/hr–$33/hr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Pastry production, Baking, Food safety, Kitchen equipment maintenance, Recipe adherence
Doha, Qatar · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food service, Table clearing, Silverware polishing, Interpersonal skills, Customer service
Doha, Qatar · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food service, Table clearing, Table setting, Silverware polishing, Condiment management
Singapore, Singapore, Singapore · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Restaurant Management, Luxury Hospitality, Fine Dining, Cantonese Cuisine, Team Leadership
Doha, Qatar · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Inventory management, Stock control, Logistics, Supply chain support, Attention to detail
Milan, Lombardy, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Revenue Management, Reservation Management, Opera System, Quality Assurance, Customer Service
Sharm El Sheikh, South Sinai, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Cash handling, Financial reconciliation, Auditing, Reporting, Communication skills
Osaka, Japan · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Chinese cooking techniques, Food preparation, Kitchen operations, Food safety, Hygiene
Pope County, Illinois, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Hospitality management, Guest services, Front office operations, Housekeeping management, Leadership
Montreal, Quebec, Canada · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary arts, Supervision, Food preparation, Menu execution, Kitchen equipment maintenance
Surfside, Florida, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Strategic leadership, Food and beverage operations, Financial management, Budgeting, Forecasting
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The Assistant Front Office Manager oversees daily front office operations, including guest services and concierge, while acting as the manager on duty. They are responsible for training staff, managing revenue opportunities, and ensuring high service standards are met across all guest interactions.
Applicants must have physical mobility to lift and move objects up to 50 lbs and possess strong communication skills in English. A flexible schedule is required, including the ability to work all shifts, weekends, and holidays.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
We are New York’s Luxury Lifestyle Icon.
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
To Enrich the Lives of Employees, Guests and the Community around us
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
The Four Seasons Hotel New York Downtown is looking for a Assistant Front Office Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Our Assistant Front Office Manager has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Front Office Manager. Work authorization for the location is required.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Front Office Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
The Assistant Front Office Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available. The Assistant Front Office Manager directs staff that performs the following duties: welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, and prepares and explains the bill. The Assistant Front Office Manager will oversee multiple operational departments in the absence of senior management presence and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Manage the staff of the Front Office (Front Desk, Guest Services and Concierge).
Interview, train and schedule staff. Conduct Performance Evaluations and disciplines of staff when needed.
Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
Block rooms for arrival and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keep team on track to meet Upsell Goal.
Drive all Key Performance index scores relating to service.
Establish training and accountability with the team to achieve high results above benchmarks.
Assure that all financial and credit procedures are followed.
Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available.
Respond swiftly and effectively in any hotel emergency or safety situation.
We are looking for individuals who have a knowledge of housekeeping with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
What to Expect: You Will…
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Learn more about what it is like to work at Four Seasons – visit us:
https://careers.fourseasons.com/us/en/
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
We look forward to receiving your application.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
