Strategic Groups & Meetings Fulfillment Own end-to-end documentation of MICE RFPs, including complex, high-value, and project-based Groups & Meetings RFPs Directly manage and fulfill assigned G&M leads with a minimum exp…
Role Purpose Provide consultation and customer service support to hotel operators, IHG corporate employees and non-IHG partners globally. Field incoming e-mails and liaise to obtain information regarding general inquirie…
Skills: Customer Service, Hotel Operations, Revenue Management, Data Analysis, Microsoft O365
As Sales Manager, you will oversee and direct all aspects of the hotel’s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with…
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Human Resources Manager | InterContinental Sydney Coogee Beach
Sydney, New South Wales, Australia · On-site
Senior
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What is the Job? The Portfolio Revenue Manager is responsible for driving revenue performance across a portfolio of 2–3 hotels by delivering advanced forecasting, strategic pricing, market analytics and system adoption. …
Introduction Lead and shape financial performance across a fast-growing portfolio of hotels in one of the most dynamic markets in the region. This role offers a unique opportunity to partner with senior leadership and ho…
Event Coordinator-National Convention Centre Canberra
Canberra, Australian Capital Territory, Australia · On-site
Mid level
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Drive the execution of OS&E category strategies for Luxury & Lifestyle brands, ensuring alignment to brand standards, procurement frameworks, and business priorities. This role bridges category strategy and operational e…
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Public Area Attendant - EVEN Hotel and Staybridge Suites Orlando Universal Blvd
Tangelo Park, Florida, United States · On-site
Entry level
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About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion f…
About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion fo…
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospital…
Holiday Inn Bengaluru Racecourse is a premier hotel in central Bengaluru, India, located on Seshadri Road directly opposite the Bangalore Turf Club. Developed in partnership with the Brigade Group, this 272-room property…
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Manage end-to-end documentation and fulfillment of complex Groups & Meetings RFPs while orchestrating communication between clients and hotels. Provide strategic advisory to sales leaders and manage account documentation to drive revenue growth and conversion.
Requirements
Requires expertise in MICE fulfillment and the ability to apply commercial judgment to prioritize high-value opportunities. Proficiency in RFP tools like Cvent and experience in stakeholder coordination within the hospitality sector is expected.
Full job description
Strategic Groups & Meetings Fulfillment
Own end-to-end documentation of MICE RFPs, including complex, high-value, and project-based Groups & Meetings RFPs
Directly manage and fulfill assigned G&M leads with a minimum expected roomnight, aligned to regionally defined high-value opportunity thresholds.
Apply commercial judgment to prioritize opportunities based on value, conversion likelihood, client importance, and strategic relevance.
Act as the primary orchestrator between clients, hotels, and sales stakeholders, guiding bid strategy, response quality, and timelines.
Proactively identify and recommend cross-sell and upsell opportunities across IHG brands and destinations when first-choice options are unavailable.
Influence hotel engagement by providing clarity on client priorities, decision criteria, and competitive positioning.
Recommend bid / no-bid decisions for lower-value or low-conversion opportunities in alignment with agreed parameters.
Pull, analyze, and interpret G&M performance, pipeline, and conversion reports as needed to support prioritization decisions, stakeholder discussions and recommendations.
Support the development and continuous improvement of G&M best practices, playbooks, and process enhancements.
Additional support to process opportunities via 3rd party platforms relevant to regional needs.
Sales Support & Stakeholder Advisory
Serve as a subject-matter expert to Sales Leaders, Account Directors, and Key Account teams.
KAD Account RFP Accountability – Coordinate with KADs, hotels, and Partner teams to manage the administrative aspects of RFPs from start to finish, ensuring timely communication and updates that support contract confirmation. This includes working with RFP tools-- Cvent-transient and other 3rd party RFP vendors.
Participate in client and stakeholder strategy calls to provide insights, guidance, and fulfillment perspectives.
Preparation of reports and presentations for business reviews with Managed Accounts and NB Accounts.
Support the maintenance of accounts within the assigned seller’s portfolio by coordinating and completing required account related documentation and system updates, ensuring accuracy, compliance and timely enablement of seller’s account management activities.
Provide proactive updates and recommendations to sellers on opportunity risks, blockers, and optimization opportunities.
Contribute insights to pipeline reviews and performance optimization initiatives.
Create and manage lead crediting cases for clearly defined and eligible G&M opportunities, ensuring accurate revenue attribution, alignment with sales ownership and compliance with established crediting guidelines.
Provide indirect leadership and day-to-day work guidance to Fulfillment Executives, including task prioritization, quality assurance, and support on complex G&M cases, as required (without formal people-management accountability).
Act as interim or supplemental point of contact for sellers on assigned G&M or transient opportunities as required.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.