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Full-time
high school
Free education programs, Well-being services, Health benefits starting on day one
Posted 9d ago
Apply by Jul 30
~38 hrs/week
Responsibilities
The Financial Counselor assists patients and families with the financial aspects of their care, including explaining payment processes and collecting co-pays. They are responsible for verifying insurance benefits, obtaining necessary authorizations, and maintaining accurate patient financial records.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in a financial, business office, or customer service environment. Proficiency in Microsoft Office and basic computer skills are required for this role.
Full job description
Position Summary
About Orlando Health:
Orlando Health Horizon West Hospital is a 60-bed acute-care hospital – with room to grow to 120-beds – located in the Horizon West community of Winter Garden, Florida. The facility offers a full complement of services, including heart care with complete cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and lab, orthopedics and sports medicine, and reflux and esophageal disorders. Advanced surgical services include minimally invasive and robotic surgery options with specialty in general, thoracic, podiatric, orthopedic and advanced gynecologic procedures. The hospital has earned Primary Stroke Center and Joint Replacement certification from The Joint Commission and a repeat “A” Safety Grade from The Leapfrog Group for Spring 2025.
Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary:
The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
Hours
Thursday, Friday, Saturday: 7:00am - 7:30pm
Responsibilities
Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. • Demonstrates a basic knowledge of third party reimbursement requirements and regulations. • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. • Follows Patient Financial Services policies related to cash handling. • Performs basic individual cashiering functions. • Collects and inventories patient valuables following policy guidelines. • Maintains basic understanding of the medical necessity screening process and appropriate systems. • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary. • Maintains departmental logs for statistical reporting. • Consistently meets Quality Assurance standards set by Patient Access and the department. • Meets departmental goals regarding collections, productivity and customer service. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. • Meets federal, state and hospital requirements related to compliance issues. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions • Attends and participates in department staff meetings and attends other meetings as assigned. • Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives. • Meets all corporate and Patient Financial Services annual recertification and education requirements. • Assists his/her manager in planning and organizing department activities.
Qualifications
Education/Training • High School or equivalent. • Must complete Patient Financial Services Orientation program and annual educational requirements.
Licensure/Certification
• None.
Experience • Two (2) years’ experience in a financial, business office, or customer service environment required. • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). • Typing proficiency. • One (1) year PC/Windows experience.
A trusted leader inspiring hope through the advancement of health.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1918
Headquarters
Orlando, FL
LinkedIn followers
126,454
Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.
Offices: 1414 Kuhl Ave, Orlando, FL 32806, US · 92 W Miller St, Orlando, Florida 32806, US · 9400 Turkey Lake Rd, Orlando, FL 32819, US · 52 W Underwood St, Orlando, Florida 32806, US · 83 W Miller St, Orlando, Florida 32806, US
Based on 1900 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 18,580 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2165 of the 18580 open administrative positions offer remote or hybrid work (826 remote, 1339 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.