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Full-time
bachelor degree
Posted 15h ago
~40 hrs/week
Responsibilities
The Butler is responsible for anticipating and fulfilling the personal and domestic needs of residents to ensure a luxury, five-star living experience. Duties include acting as a liaison, managing reservations, handling deliveries, and maintaining a clean and professional environment.
Requirements
Candidates must hold a Bachelor’s degree in Hospitality Management and possess at least 3 years of relevant experience. Strong communication skills, a professional appearance, and the ability to work independently are essential.
Full job description
Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Acts as the owner/resident’s liaison between all aspects of the association.
Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
Maintain a warm and friendly demeanor at all times.
Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested.
Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check.
Service the owner/residents and guests with beverage requests.
Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested.
Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested.
Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested.
Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance.
Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Establish relationships with local merchants and service providers as needed.
Take part in maintaining a clean working environment.
Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
Provides quality service to residents and guests.
Produces any needed communications to meet Association request/needs.
Delivers packages daily to residential units.
Supervisor
Employee reports directly to the Director of Operations or in their absence directly to the General Manager of the community.
Competencies
Positive attitude and good communication skills, with excellent grooming standards.
Commitment to delivering a high level of customer service.
Flexibility to respond to a variety of different work situations and ability to work on your own.
Work Environment
The work environment will be indoors and outdoors, depending on the needs of the guest.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work
This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
Bachelor’s degree in Hospitality Management
Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience.
Working knowledge with computers and software used in an office environment.
Must be able to communicate well and convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Must consistently exhibit the CAN-DO attitude.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Founded by CPAs Paul Kaplan and Robert White in 2004, KW PROPERTY MANAGEMENT & CONSULTING (KWPMC) has rapidly established itself as a premier association management company, headquartered in Miami. With a robust presence across Florida and the Bahamas, KWPMC operates with nearly 2,900 dedicated employees spread across seven strategic office locations. Our diverse portfolio includes upscale high-rises, stately homeowners associations (HOAs), and charming garden-style apartments, reflecting our commitment to serving the unique needs of approximately 100,000 units.
At KWPMC, we understand that the foundation of exceptional service lies in hiring skilled professionals and equipping them with comprehensive training and resources. This approach fosters a culture of leadership, enabling our team to adeptly navigate the wide array of challenges that arise in property management. Whether it's maintaining pristine aesthetics or swiftly addressing service and operational concerns, our management team is unwavering in its dedication to ensuring client satisfaction.
Our reputation as an industry leader is built on our innovative solutions and personalized service, which have earned us the trust of property owners and residents alike. By leveraging cutting-edge technology and best practices, KWPMC consistently delivers superior management services that enhance property value and enrich community living.
KWPMC is committed to sustainability and community engagement, ensuring that our practices not only benefit our clients but also make a positive contribution to the environment and society. Our team is passionate about creating vibrant communities where residents feel valued and connected.
Discover how KWPMC can elevate your property management experience with our proven expertise and commitment to excellence. Whether you're a property owner, resident, or potential employee, KWPMC is dedicated to making a positive impact in the communities we serve.
Offices: 8200 NW 33rd Street, Suite 300, Doral, FL 33122, US · 3358 Woods Edge Circle Suite 102, Bonita Springs, FL 34134, US · Tampa, FL 33602, US · 5301 S. Kirkman Road. #310, Orlando, FL 32819, US · 13794 NW 4th Street. Suite 208, Fort Lauderdale, Florida 33325, US
Community Association ManagementCondominium AssociationsHomeowner AssociationsPortfolio ManagementOn-Site ManagementHi-RiseOperationsFinancial Managementand Team ManagementCoupons
Founded by CPAs Paul Kaplan and Robert White in 2004, KW PROPERTY MANAGEMENT & CONSULTING (KWPMC) has rapidly established itself as a premier association management company, headquartered in Miami. With a robust presence across Florida and the Bahamas, KWPMC operates with nearly 2,900 dedicated employees spread across seven strategic office locations. Our diverse portfolio includes upscale high-rises, stately homeowners associations (HOAs), and charming garden-style apartments, reflecting our commitment to serving the unique needs of approximately 100,000 units.
At KWPMC, we understand that the foundation of exceptional service lies in hiring skilled professionals and equipping them with comprehensive training and resources. This approach fosters a culture of leadership, enabling our team to adeptly navigate the wide array of challenges that arise in property management. Whether it's maintaining pristine aesthetics or swiftly addressing service and operational concerns, our management team is unwavering in its dedication to ensuring client satisfaction.
Our reputation as an industry leader is built on our innovative solutions and personalized service, which have earned us the trust of property owners and residents alike. By leveraging cutting-edge technology and best practices, KWPMC consistently delivers superior management services that enhance property value and enrich community living.
KWPMC is committed to sustainability and community engagement, ensuring that our practices not only benefit our clients but also make a positive contribution to the environment and society. Our team is passionate about creating vibrant communities where residents feel valued and connected.
Discover how KWPMC can elevate your property management experience with our proven expertise and commitment to excellence. Whether you're a property owner, resident, or potential employee, KWPMC is dedicated to making a positive impact in the communities we serve.
Offices: 8200 NW 33rd Street, Suite 300, Doral, FL 33122, US · 3358 Woods Edge Circle Suite 102, Bonita Springs, FL 34134, US · Tampa, FL 33602, US · 5301 S. Kirkman Road. #310, Orlando, FL 32819, US · 13794 NW 4th Street. Suite 208, Fort Lauderdale, Florida 33325, US
Community Association ManagementCondominium AssociationsHomeowner AssociationsPortfolio ManagementOn-Site ManagementHi-RiseOperationsFinancial Managementand Team ManagementCoupons