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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) with Company Match, Paid Time Off, Paid Holidays
Posted 21d ago
~40 hrs/week
Responsibilities
The role focuses on retaining client business through relationship management, problem resolution, and acting as a liaison between clients and laboratory operations. It also involves supporting the onboarding of new accounts and generating additional business through consultation.
Requirements
Candidates must have a high school diploma and at least one year of experience in a call center or laboratory setting. Exceptional communication skills and a typing speed of at least 35wpm are required.
Full job description
Job Functions, Duties, Responsibilities and Position Qualifications:
Negotiation comes naturally for you. You’re personable, professional, and confident in your ability to build business relationships. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?
Retain client business with occasional site visits, problem solving, and acting as a liaison to laboratory management, operations, and billing.
Support the onboarding process for new accounts, EMR integrations, and workflow education
Serve as a primary resource for client inquiries, issue resolution, and ongoing utilization support.
Monitor client engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems.
Assess needs by using accepted Account Representative processes to maintain customer satisfaction and grow sales.
Manage customer/supplier relationship functions through reports and evaluation.
Generate additional business through consultation with clients to increase market share of existing products and services.
Supports the Sales Team, Field Account Representative(s), and leadership in providing timely, professional and courteous service.
Communicates with clients and all levels of personnel in order to disseminate information in regard to clinical testing status and results.
Researches and resolves problems by following defined procedures in order to meet client satisfaction and expectation.
Performs clerical duties daily in order to facilitate and document the clinical testing process.
Maintain accurate client records in CRM and submit daily reports on activities, client feedback, and emerging trends.
Build relationships and improves service satisfaction levels of clients and co-workers by practicing excellent internal and external customer service skills.
Performs related accountabilities/responsibilities as required or directed.
Will fill-in for internal Customer Service as needed
All you need is:
High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Ability to thrive in a fast-paced environment
Bonus points if you’ve got:
Associate’s Degree or Medical Assistant training
2+ years of laboratory training or experience in specimen collection and processing
Data entry experience in a production environment
We’ll give you:
Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession
Free lab services for you and your eligible dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) that includes a generous company match
A sense of belonging – we are a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40
Work Shift:
1st Shift (United States of America)
Job Category:
Sales
Company:
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostics companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 120 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and professional pathology groups throughout the USA with nine operating divisions and nearly eight thousand US-based employees. Sonic Healthcare USA utilizes a federated business model that emphasizes medical leadership and community-based laboratory testing and professional pathology services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.
Offices: 2626 Cole Ave, Suite 900, Dallas, Texas 75204, US · 1701 Century Center Cove, Memphis, TN 38134, US · 760 Westchester Ave, Rye Brook, New York 10573, US · 99-193 Aiea Heights Dr, Aiea, Hawaii 96701, US · 9200 Wall St, Austin, Texas 78754, US
How much do Administrative jobs in North Carolina pay?
Based on 876 listings with disclosed salaries, most administrative jobs in North Carolina pay between $43k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in North Carolina right now?
There are currently 7,638 open administrative positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, Duke University Hospital, North Carolina Department of Environmental Quality, WCPSS Lifelong Learning with Community Schools, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in North Carolina?
Yes — 936 of the 7638 open administrative positions offer remote or hybrid work (309 remote, 627 hybrid).
How do I apply for Administrative jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.