Position Title: Guest Services Manager (MGX) NYC Pay 11 Salary: $77,000-$79,000 Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee servic…
Position Title: [[title]] Pay Grade: [[payGrade_obj]] Reports To: Salary: $95k-$110k Other Forms of Compensation: A family of companies and experiences As the leading foodservice and support services company, Compass Gro…
Skills: Culinary Management, Cost Control, Menu Planning, Inventory Management, High Volume Production
BUSINESS DEVELOPMENT PROPOSAL MANAGER (HYBRID-CHARLOTTE, NC)
Charlotte, North Carolina, United States · Hybrid
Senior$2.5B raised
A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from hom…
Salary: $85,000/Yr-$95,000/Yr What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them …
Skills: Catering Management, Event Planning, Menu Development, Staff Training, Labor Cost Control
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Charlotte, North Carolina, United States · Remote OK
Senior$2.5B raised
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum …
Pittston Township, Pennsylvania, United States · On-site
Entry level$2.5B raised
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Weddington, North Carolina, United States · On-site
$22/hr–$25/hr
Mid level$2.5B raised
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Weddington, North Carolina, United States · On-site
$18/hr–$20/hr
Entry level$2.5B raised
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$77k–$79k/yr
Full-time
bachelor degree
Medical, Dental, Vision, Life Insurance, AD Disability Insurance, Retirement Plan
Posted 8h ago
~40 hrs/week
Responsibilities
Oversee front-of-house operations, including reception and porter services, to ensure a seamless guest experience in a corporate environment. Lead teams in managing visitor check-ins, VIP visits, and the setup and breakdown of meeting and conference spaces.
Requirements
Requires at least 2 years of experience in hotel, corporate, or conference center environments with supervisory experience. A bachelor's degree is preferred, along with proficiency in MS Office and basic AV equipment knowledge.
Full job description
Position Title: Guest Services Manager (MGX) NYC
Pay 11
Salary: $77,000-$79,000
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Summary:
The Office Service Lead is responsible for overseeing front-of-house operations, including reception and porter services, within a corporate environment. This role ensures seamless guest experience, efficient logistics support, and high service standards across all events and day-to-day workplace operations. The ideal candidate is highly organized, service-oriented, and capable of managing teams in a fast-paced, client-facing environment.
Responsibilities:
Lead and manage reception team to deliver exceptional visitor and guest experiences
Ensure professional front desk operations, including greeting, check-in, and information services
Maintain a welcoming, polished, and secure reception environment
Handle VIP visits and provide elevated service for executives and key stakeholders
Manage porter team responsible for room setups, pantry spaces, executive spaces and all additional common areas
Oversee setup and breakdown of meeting and conference spaces
Qualifications:
2 years of hotel, corporate or conference center experience.
Previous conference services management or supervisory experience.
Basic understanding of AV equipment.
Ability to lift / move conference furniture and equipment.
Superior quantitative, oral and written communications and problem-solving/strategizing skills.
Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Bachelor’s degree is preferred.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates in Rapport are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.