Dayton, Ohio, United States · On-site
Salary: Other Forms of Compensation: Pay Grade: 13 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industr…
Skills: Patient experience management, Customer service training, Coaching, On the job training, Organizational skills
Cincinnati, Ohio, United States · On-site
$60k–$65k/yr
Salary: $60,000-$65,000 Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the he…
Skills: Operations management, Staff supervision, Housekeeping management, Facility inspections, Contract administration
Tyler, Texas, United States · On-site
We are hiring immediately for a Director, Dining Services. Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values c…
Skills: Foodservice Operations, Budget Management, Client Relations, Menu Development, P&L Management
Washington, District of Columbia, United States · On-site
$30/hr–$30/hr
We have an opening for full time STATION ATTENDANT positions. Location: JW Marriott - 1331 Pennsylvania Ave Northwest, Washington, DC 20004. Note: online applications accepted only. Schedule: Full time; Days and hours ma…
Skills: Food Service, Customer Service, Menu Knowledge, Portion Control, Food Preparation
Menomonie, Wisconsin, United States · On-site
We have an opening for full time JANITOR positions. Location: 3M - 1425 Stokke Parkway Road, Menomonie, WI 54751 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday, 3:00 pm - 11:30 pm.…
Skills: Cleaning, Floor maintenance, Sanitization, Trash disposal, Dusting
Durham, North Carolina, United States · On-site
$16/hr–$18/hr
We are hiring immediately for a part time FOOD SERVICE UTILITY position. Location: BCBSNC - 1965 Ivy Creek Boulevard, Durham, NC 27707 Note: online applications accepted only. Schedule: Part time schedule. Monday, Tuesda…
Skills: Cleaning, Mopping, Sanitation, Safety compliance, Kitchen maintenance
Conroe, Texas, United States · On-site
$19/hr–$20/hr
We are hiring immediately for a full time FRONT OF HOUSE LEAD SUPERVISOR position. Location: Texas Children's Hospital Woodlands - 17600 I-45, Conroe, TX 77384. Note: online applications accepted only. Schedule: Full tim…
Skills: Inventory management, Quality assurance, Staff supervision, Food service operations, Compliance
Houston, Texas, United States · On-site
$55k–$60k/yr
Salary: $55,000.00 - $60,000.00 Other Forms of Compensation: N/A What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients e…
Skills: Staff Supervision, Food Service Operations, Budget Management, Event Planning, Sanitation Compliance
Camden, New Jersey, United States · On-site
$18/hr–$19/hr
We are hiring immediately for a full and part time FOOD SERVICE UTILITY position. Location: American Water - 1 Water Street, Camden, NJ 08102 Note: online applications accepted only. Schedule: Full and part time schedule…
Skills: Kitchen Maintenance, Sanitation, Safety Compliance, Floor Cleaning, Equipment Cleaning
Cincinnati, Ohio, United States · On-site
$60k–$65k/yr
Salary: $60,000-$65,000 Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the he…
Skills: Operations management, Staff supervision, Housekeeping management, Facility inspections, Contract administration
Meridian, Mississippi, United States · On-site
$14/hr–$16/hr
We are hiring immediately for a full time COOK position. Location: Baptist Anderson North Campus - 2124 14th Street, Meridian, MS 39301. Note: online applications accepted only. Schedule: Full time schedule. 10:00 am to …
Skills: Food Preparation, Cooking, Portion Control, Kitchen Maintenance, Food Safety
Morgantown, West Virginia, United States · On-site
We are hiring immediately for a Food Services Supervisor position. Location:Morgantown, WV Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you…
Skills: Catering management, Team leadership, Event setup, QA/HAACP standards, Staff training
Town of North Hempstead, New York, United States · On-site
$120k–$135k/yr
Salary: 120,000 - 135,000 / year based on experience Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training Pay Grade: [[payGrade_obj]] Morrison Healthcare, a Compass Healthcare company, is a leade…
Skills: Food Service Management, Healthcare Operations, Strategic Leadership, Financial Management, P&L Performance
Loudoun County, Virginia, United States · On-site
$16/hr–$20/hr
We are hiring immediately for a full time DISHWASHER position. Location: Quantum Park - 22001 Loudon County Parkway, Ashburn, VA 20147 Note: online applications accepted only. Schedule: Full time schedule. Monday - Frida…
Skills: Commercial Kitchen Sanitation, Dishwashing, Equipment Maintenance, Safety Compliance, Floor Cleaning
Memphis, Tennessee, United States · On-site
$55k–$60k/yr
Position Title: Sous Chef - Rhodes College Salary: $55,000 - $60,000 / year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you wo…
Skills: Culinary operations, Menu development, Product costing, Inventory management, Food safety
Torrington, Connecticut, United States · On-site
$58k–$60k/yr
Salary: $58,000 - $60,0000 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the…
Skills: Patient Satisfaction, Customer Service, Healthcare Operations, Data Analysis, Reporting
Everett, Washington, United States · On-site
$95k–$100k/yr
Salary: $95000 - $100000 /year Pay Grade: 15 Other Forms of Compensation: 30% annual bonus As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless…
Skills: Financial Management, Budgeting, P&L Management, Personnel Management, Catering
Los Angeles, California, United States · On-site
We are hiring immediately for on call CATERING ATTENDANT positions. Location: Wolfgang Puck Catering - 6801 Hollywood Boulevard, #513, Los Angeles, CA 90028. Note: online applications accepted only. Schedule: On call; Mo…
Skills: Catering, Food Service, Event Setup, Customer Service, Food Safety
Cincinnati, Ohio, United States · On-site
$60k–$65k/yr
Salary: $60,000-$65,000 Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the he…
Skills: Operations management, Staff supervision, Housekeeping management, Facility inspections, Scheduling
Blue Ash, Ohio, United States · On-site
Salary: Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industr…
Skills: Operations Management, Staff Supervision, Housekeeping Management, Facility Inspections, Staff Training
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The System Patient Experience Manager coordinates and directs patient experience activities to improve satisfaction scores across hospital units. They monitor compliance with regulatory agencies and collaborate with leadership to implement action plans and training initiatives.
Candidates should have 3-4 years of experience in service-oriented operations and 2-3 years of customer service training experience. A high school diploma is required, while a four-year degree is preferred along with proficiency in Microsoft Office software.
Other Forms of Compensation:
Pay Grade: 13
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all PE Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Prepares and implements development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed to management
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Possesses a thorough knowledge of contract administration and office procedures
Fiscal and budgetary skills
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1560359
Crothall Healthcare
CINDY SWIDERSKI
[[req_classification]]
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
