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Full-time, Part-time
high school
Vacation, Personal time, Medical insurance, Dental insurance, Vision insurance, Life insurance
Posted 7h ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins and check-outs while ensuring high-quality service according to brand standards. They also maintain the lobby area and provide local information to guests to enhance their stay.
Requirements
Candidates should have a high school diploma or GED and preferably experience with Hilton, Hyatt, or Marriott systems. The role requires the ability to work flexible shifts, including weekends and evenings, and the physical ability to stand for extended periods.
Full job description
Description
JOB TITLE: FRONT DESK AGENT
DEPARTMENT: GUEST SERVICES
REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER
JOB TYPE: POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE
Summary: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.
Requirements
Qualifications:
Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
Excellent oral and written communication skills
Strong leadership skills; demonstrated ability to lead by example.
Skilled at hotel computer operations for reservations, reports, and guest services.
Able to work a variety of shifts and weekends.
High School Diploma or GED equivalent.
Responsibilities:
The expectation of this position requires a 30-40 hour work week if Fulltime, and 1-29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt.
Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
Know and be able to provide information about local attractions and restaurants and give directions when asked.
Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
Attend training sessions as required by your Supervisor.
Complete Brand required training.
When available, proactively assist teams during breakfast and social events to provide high quality guest service.
Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
Promote the loyalty of the brand and Summit Hospitality Group.
Complete brand required training.
Duties are subject to change and additional responsibilities/tasks may be assigned.
Work Environment:
Must have reliable source of transportation
Flexible work schedule including nights and weekends
Ability to arrive on time as scheduled
Ability to stand, sit, reach, bend, stretch for extended periods of time
Operate computer and brand equipment for Check-In and Check-Out
Ability to lift 30 lbs
Fast pace and often under pressure to perform
Team environment requiring patience and high level of communication
Benefits:
Vacation/Personal time for Fulltime associates
Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime associates
Hotel Discounts
Quarterly bonuses
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Related keywords
Front DeskGuest ServicesHospitalityHiltonMarriottHyattCheck-InCheck-OutBrand StandardsCustomer RelationsHotel OperationsReservationsLobby Management
North Carolina based hotel and restaurant management company.
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
3,963
A North Carolina hotel and restaurant management company.
Hotels in the Raleigh / Durham / Chapel Hill area are:
AC Hotel Raleigh Downtown
Residence Inn Raleigh Downtown
Courtyard Crabtree
Fairfield Inn & Suites Crabtree
Residence Inn Crabtree
TownePlace Suites Cary
Fairfield Inn & Suites Durham / Southpoint
Hilton Garden Inn Durham Southpoint
Residence Inn Chapel Hill
Hyatt Place Durham / Southpoint
Winston-Salem
Fairfield Inn & Suites Winston-Salem
Charlotte
Residence Inn Charlotte Uptown
Dunhill Hotel
Pinehurst
Homewood Suites Pinehurst
Wilmington
Hampton Inn Wilmington University
Hampton Inn & Suites Wilmington Wrightsville Beach
Residence Inn Wilmington / Landfall
Hampton Inn Wilmington / Medical Park
Restaurants
The Willard
10th & Terrace
Overlook
The Asbury @ the Dunhill Hotel, Uptown Charlotte
Offices: 3141 John Humphries Wynd., Suite 200, Raleigh, North Carolina 27612, US
How many Administrative jobs are open in Wilmington, NC right now?
There are currently 171 open administrative positions in Wilmington, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Wilmington, NC?
Companies currently hiring include Wilmington Health, Wilmington Treatment Center, Thermo Fisher Scientific, Acadia Healthcare, MedNorth Health Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Wilmington, NC?
Yes — 20 of the 171 open administrative positions offer remote or hybrid work (13 remote, 7 hybrid).
How do I apply for Administrative jobs in Wilmington, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.