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Customer Service & Support Jobs in Wilmington, NC (Now Hiring) — 721 open

Summit Hospitality Group, Ltd. logoSummit Hospitality Group, Ltd.

Front Desk Agent @ Hampton Inn & Suites, Landfall

Wilmington, North Carolina, United States · On-site

Entry level

Description JOB TITLE: FRONT DESK AGENT DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE Summary: At Summit Hospitality Group hote…

Skills: Guest Services, Customer Service, Hotel Computer Operations, Communication Skills, Problem Solving

Nothing Bundt Cakes logoNothing Bundt Cakes

Guest Service Representative

Wilmington, North Carolina, United States · On-site

$10/hr–$13/hr

Entry level

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service…

Skills: Customer Service, Point Of Sale (POS), Interpersonal Skills, Product Knowledge, Upselling

Parking Management Company logoParking Management Company

Valet Attendant - Wilmington, NC

Wilmington, North Carolina, United States · On-site

$13/hr–$20/hr

Entry level

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…

Skills: Customer Service, Vehicle Operation, Communication, Time Management, Attention To Detail

Somersault logoSomersault

Gymnastics Coach

Wilmington, North Carolina, United States · On-site

$14/hr–$18/hr

Entry level

Benefits: Free uniforms Opportunity for advancement Training & development 401(k) Employee discounts Life’s too short to not work someplace awesome! If you love kids, enjoy moving, and being active in your job while havi…

Skills: Gymnastics Coaching, Child Development, Physical Education, Customer Service, Curriculum Implementation

Somersault logoSomersault

Gym Director The Little Gym of Wilmington

Wilmington, North Carolina, United States · On-site

$53k–$55k/yr

Mid level

Benefits: 401(k) Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Gym Director - The Little Gym Location: Wilmington, NC…

Skills: Leadership, Child Development, Sales, Customer Service, Staff Scheduling

Somersault logoSomersault

Full Time Instructor The Little Gym of Wilmington

Wilmington, North Carolina, United States · On-site

$15/hr–$19/hr

Entry level

Benefits: 401(k) Dental insurance Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Full Time - Children's Fitness Coach Job Description Life's too short to not work somep…

Skills: Child Development, Physical Education, Gymnastics, Dance, Customer Service

Somersault logoSomersault

Program Director

Wilmington, North Carolina, United States · On-site

$53k–$55k/yr

Mid level

Benefits: Sick Time Off 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Program Director Life’s too short to not work someplace awesome! At The L…

Skills: Gymnastics Instruction, Curriculum Leadership, Staff Development, Public Speaking, Customer Service

Domino's logoDomino's

Customer Service Rep(08983) Market & 16th, Wilmington, NC

Wilmington, North Carolina, United States · On-site

Entry level$1.3B raised

Job Description CSR - Insider Position Description Department: Store Operations Job Title: CSR - Insider FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager – secondary report Direct R…

Skills: Customer Service, Cash Handling, Up Selling, Order Processing, Food Safety

Navigate Realty logoNavigate Realty

Real Estate Agent- Wilmington, NC

Wilmington, North Carolina, United States · On-site

$50k–$500k

Entry level

Navigate Realty is one of the largest Zillow Flex | Preferred partners in the nation, providing our agents with hundreds of high-intent buyer and seller opportunities every month. Our agents consistently close 2–6+…

Skills: Real Estate Sales, Negotiation, Client Relationship Management, CRM Software, Lead Conversion

Domino's logoDomino's

Customer Service Rep(08965) Northchase, Wilmington, NC

Wilmington, North Carolina, United States · On-site

Entry level$1.3B raised

Job Description CSR - Insider Position Description Department: Store Operations Job Title: CSR - Insider FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager – secondary report Direct R…

Skills: Customer Service, Cash Handling, Up Selling, Order Processing, Food Safety

Domino's logoDomino's

Customer Service Rep(05589) UNCW, College Acres, Wilmington, NC

Wilmington, North Carolina, United States · On-site

Entry level$1.3B raised

Job Description CSR - Insider Position Description Department: Store Operations Job Title: CSR - Insider FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager – secondary report Direct R…

Skills: Customer Service, Cash Handling, Up Selling, Order Processing, Food Safety

Domino's logoDomino's

Assistant Manager(05589) 4714 College Acres De

Wilmington, North Carolina, United States · On-site

Mid level$1.3B raised

Job Description Assistant General Manager Position Description Department: Store Operations Job Title: Assistant General Manager FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager -se…

Skills: Recruitment, Team Training, Scheduling, Cash Handling, Inventory Control

Domino's logoDomino's

Assistant Manager(08965) Northchase, Wilmington, NC

Wilmington, North Carolina, United States · On-site

Mid level$1.3B raised

Job Description Assistant General Manager Position Description Department: Store Operations Job Title: Assistant General Manager FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager -se…

Skills: Recruitment, Team Training, Scheduling, Cash Handling, Inventory Control

Domino's logoDomino's

Delivery Driver(08965) Northchase, Wilmington, NC

Wilmington, North Carolina, United States · On-site

Entry level$1.3B raised

Job Description Delivery Expert (Driver) Position Description Department: Store Operations Job Title: Delivery Expert FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager – secondary re…

Skills: Safe Driving, Customer Service, Cash Handling, Order Processing, Time Management

Domino's logoDomino's

Assistant Manager(08944) 7208 Market St

Wilmington, North Carolina, United States · On-site

Mid level$1.3B raised

Job Description Assistant General Manager Position Description Department: Store Operations Job Title: Assistant General Manager FLSA Classification: Non-Exempt Reports To: General Manager Regional Operations Manager -se…

Skills: Store Operations, Team Leadership, Recruitment, Staff Training, Scheduling

The TJX Companies, Inc. logoThe TJX Companies, Inc.

5AM Backroom/Stocking Associate

Wilmington, North Carolina, United States · On-site

$12/hr–$13/hr

Entry level

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …

Skills: Customer Service, Communication, Organization, Attention To Detail, Multi-tasking

PeakMade Real Estate logoPeakMade Real Estate

Maintenance Supervisor

Wilmington, North Carolina, United States · On-site

Mid level

Summary The Maintenance Supervisor will be responsible for maintaining operations of an assigned apartment community, including organization of service requests, preventative maintenance program, compliance with safety s…

Skills: Maintenance Supervision, HVAC Repair, Plumbing, Electrical Work, Preventative Maintenance

PeakMade Real Estate logoPeakMade Real Estate

Full-Time Leasing Consultant

Wilmington, North Carolina, United States · On-site

Entry level

The Full-Time Leasing Consultant will serve as the front-line sales professional at an assigned community and will be responsible for driving occupancy and revenue performance. This role requires a motivated closer who w…

Skills: Sales, Leasing, Lead Conversion, Customer Service, CRM Software

Ideal Hospitality logoIdeal Hospitality

Front Desk Agent

Wilmington, North Carolina, United States · On-site

$14/hr–$16/hr

Entry level

Description As a Front Desk Agent at Home2 Suites - Wilmington Medical Park, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/che…

Skills: Customer Service, Problem-Solving, Multitasking, Communication Skills, Computer Skills

Sheetz logoSheetz

Store Team Member - Full-Time - #959

Wilmington, North Carolina, United States · On-site

Entry level$684K raised

Additional $1.50/hr. for working 10pm-6am Full-time Team Members are required to work 4 weekend days per month. OVERVIEW Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team M…

Skills: Customer Service, Food Preparation, Cash Handling, Communication, Multi-tasking

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Showing 1–20 of 721

Summit Hospitality Group, Ltd. logo

Front Desk Agent @ Hampton Inn & Suites, Landfall

Summit Hospitality Group, Ltd.

Wilmington, North Carolina, United States • On-site

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Entry level

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  • Full-time, Part-time
  • high school
  • Vacation, Personal time, Medical insurance, Dental insurance, Vision insurance, Life insurance
  • Posted 13h ago
  • ~40 hrs/week

Responsibilities

The Front Desk Agent is responsible for managing guest check-ins and check-outs while ensuring high-quality service according to brand standards. They also maintain the lobby area and provide local information to guests to enhance their stay.

Requirements

Candidates should have a high school diploma or GED and preferably experience with Hilton, Hyatt, or Marriott systems. The role requires the ability to work flexible shifts, including weekends and evenings, and the physical ability to stand for extended periods.

Full job description

Description

JOB TITLE: FRONT DESK AGENT

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE: POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE

Summary: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

Requirements

Qualifications:

  • Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
  • Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
  • Excellent oral and written communication skills
  • Strong leadership skills; demonstrated ability to lead by example.
  • Skilled at hotel computer operations for reservations, reports, and guest services.
  • Able to work a variety of shifts and weekends.
  • High School Diploma or GED equivalent.

Responsibilities:

  • The expectation of this position requires a 30-40 hour work week if Fulltime, and 1-29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt.
  • Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
  • Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. 
  • Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
  • Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
  • Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
  • Know and be able to provide information about local attractions and restaurants and give directions when asked.
  • Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
  • Attend training sessions as required by your Supervisor.
  • Complete Brand required training.  
  • When available, proactively assist teams during breakfast and social events to provide high quality guest service.
  • Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
  • Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
  • Promote the loyalty of the brand and Summit Hospitality Group.
  • Complete brand required training.
  • Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment:

  • Must have reliable source of transportation
  • Flexible work schedule including nights and weekends
  • Ability to arrive on time as scheduled
  • Ability to stand, sit, reach, bend, stretch for extended periods of time
  • Operate computer and brand equipment for Check-In and Check-Out
  • Ability to lift 30 lbs
  • Fast pace and often under pressure to perform 
  • Team environment requiring patience and high level of communication

Benefits:

  • Vacation/Personal time for Fulltime associates 
  • Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime associates
  • Hotel Discounts
  • Quarterly bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Related keywords

Front DeskGuest ServicesHospitalityHiltonMarriottHyattCheck-InCheck-OutBrand StandardsCustomer RelationsHotel OperationsReservationsLobby Management

About Summit Hospitality Group, Ltd.

LinkedInVisit site

North Carolina based hotel and restaurant management company.

Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
3,963

A North Carolina hotel and restaurant management company. Hotels in the Raleigh / Durham / Chapel Hill area are: AC Hotel Raleigh Downtown Residence Inn Raleigh Downtown Courtyard Crabtree Fairfield Inn & Suites Crabtree Residence Inn Crabtree TownePlace Suites Cary Fairfield Inn & Suites Durham / Southpoint Hilton Garden Inn Durham Southpoint Residence Inn Chapel Hill Hyatt Place Durham / Southpoint Winston-Salem Fairfield Inn & Suites Winston-Salem Charlotte Residence Inn Charlotte Uptown Dunhill Hotel Pinehurst Homewood Suites Pinehurst Wilmington Hampton Inn Wilmington University Hampton Inn & Suites Wilmington Wrightsville Beach Residence Inn Wilmington / Landfall Hampton Inn Wilmington / Medical Park Restaurants The Willard 10th & Terrace Overlook The Asbury @ the Dunhill Hotel, Uptown Charlotte

Offices: 3141 John Humphries Wynd., Suite 200, Raleigh, North Carolina 27612, US

Hospitality ManagementHospitalHotelConsulting
View all jobs at Summit Hospitality Group, Ltd.

Frequently asked questions

How many Customer Service & Support jobs are open in Wilmington, NC right now?

There are currently 721 open customer service & support positions in Wilmington, NC listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Wilmington, NC?

Companies currently hiring include Domino's, Aramark Healthcare+, Scotchman, DICK'S Sporting Goods, Lowes Foods, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Wilmington, NC?

Yes — 15 of the 721 open customer service & support positions offer remote or hybrid work (5 remote, 10 hybrid).

How do I apply for Customer Service & Support jobs in Wilmington, NC?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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