Wilmington, North Carolina, United States · On-site
Mid level
Description When IKA’s corporate history began in 1910, China had not yet become the People’s Republic of China, and the word “globalization” had not even been invented. Today, the IKA Group has more than 900 employees a…
Wilmington, North Carolina, United States · On-site
Entry level$9.0B raised
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
Entry level
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Wilmington, North Carolina, United States · On-site
Entry level
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Wilmington, North Carolina, United States · On-site
Entry level
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Wilmington, North Carolina, United States · On-site
Entry level$9.0B raised
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Wilmington, North Carolina, United States · On-site
Entry level$9.0B raised
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Skills: Security patrol, Customer service, Incident response, Access monitoring, Communication
Wilmington, North Carolina, United States · On-site
Mid level
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Wilmington, North Carolina, United States · On-site
Entry level
Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food …
Wilmington, North Carolina, United States · On-site
Entry level
Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food …
Wilmington, North Carolina, United States · On-site
Entry level
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
$13/hr–$14/hr
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Estee Lauder Beauty Advisor - Part Time - Mayfaire
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
Entry level$1.1B raised
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Inside Sales Support Specialist will drive sales targets by managing inbound and outbound leads, providing technical support, and coordinating with Account Managers. They are responsible for maintaining CRM data integrity, preparing customer quotations, and researching market and competitor strategies.
Requirements
Candidates should have at least 2 years of experience in inside sales or customer service and possess strong organizational and communication skills. Proficiency in CRM systems and Microsoft Office is required, along with the ability to learn and communicate technical product information.
Full job description
Description
When IKA’s corporate history began in 1910, China had not yet become the People’s Republic of China, and the word “globalization” had not even been invented. Today, the IKA Group has more than 900 employees at locations around the world and is proud to serve customers such as BASF, Bayer, and Procter & Gamble. We are the global market leader in many of our product groups and a leading example of innovation, development, and growth. Or, as our slogan says: “IKA – Designed to work perfectly.”
The Inside Sales Support Specialist will play a key role in achieving sales targets by acquiring customers, providing support to Account Managers, and coordinating sales and marketing efforts. The ideal candidate will be comfortable handling inbound and outbound calls, generating and following up on leads, and assisting with technical inquiries. This role will provide customer quotations, technical assistance, and maintain accurate customer records using CRM tools.
Essential Duties & Responsibilities:
Source new sales opportunities through inbound lead follow-up, outbound calls, and email outreach.
Handle incoming customer inquiries, including requests for pricing, product availability, and general product information.
Prepare and provide accurate customer quotations within 24 hours, including relevant technical information on products and accessories.
Qualify sales opportunities and route them to the appropriate Account Manager for further development and incremental revenue opportunities.
Provide support to Account Managers, including researching prospective customers, collecting client information, and supporting vacant territories as needed.
Maintain strong communication with internal departments and provide the Sales Department with relevant customer, market, and competitor information.
Assist customers with technical questions and route inquiries to the appropriate sales or service personnel when necessary.
Assist with backorders, product recalls, product quality notifications, and order allocations.
Support Marketing initiatives by distributing leads, assisting with mailing campaigns, completing lead-related data entry, and leveraging AI tools for lead generation and campaign optimization.
Assist with maintaining the quality, accuracy, and integrity of the CRM by monitoring the proper input and ongoing maintenance of leads, accounts, and opportunities.
Research competitor strategies, products, and offerings and communicate relevant findings throughout the Sales Department.
Routinely develop and maintain technical knowledge of laboratory and analytical products, accessories, and competitor offerings.
Take over sales activities and provide customer support for vacant territories as needed.
Requirements
2+ years of experience in inside sales, sales support, customer service, or a related role preferred.
Strong communication, customer service, and relationship-building skills.
Excellent organizational skills and attention to detail.
Experience with CRM systems and Microsoft Office.
Ability to learn and communicate technical product information.
Strong problem-solving and research skills.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivated, proactive, and team-oriented.
Experience with laboratory, analytical, or technical products is a plus.
Familiarity with AI tools for sales and marketing is a plus.
Welcome to IKA!
IKA is where people turn visions into reality.
When the corporate history of IKA began in 1910, China had not yet become a People's Republic and the word "globalization" had not been invented yet.
Today, the IKA group has over 900 employees at thirteen locations on four continents and is proud to serve customers such as BASF, Bayer or Procter&Gamble. We are the leader in the world market in most of the product groups and a leading example for development and growth. Or as our slogan expresses it: „IKA-Designed to work perfectly“.
Imprint: https://www.ika.com/de/Impressum-imp.html
Privacy policy: https://www.ika.com/en/Privacy-policy-pp.html
Offices: Janke-und-Kunkel-Straße 10, Staufen im Breisgau, Baden-Württemberg 79219, DE · 2635 SE Northchase Pkwy, Wilmington, North Carolina 28405, US · John Smith Drive, Oxford, England OX4 2, GB
How many Customer Service & Support jobs are open in Wilmington, NC right now?
There are currently 912 open customer service & support positions in Wilmington, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilmington, NC?
Companies currently hiring include Lowes Foods, Lowe's Companies, Inc., Wilmington Health, Aramark Healthcare+, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilmington, NC?
Yes — 28 of the 912 open customer service & support positions offer remote or hybrid work (16 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Wilmington, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.