Description Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost …
Skills: Account opening, Member relationship management, Cross-selling, Financial consultation, Sales
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the…
Skills: Customer Service, Pharmacy Operations, Patient Intervention, Health And Wellness Services, Confidentiality
At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of …
Skills: Loan processing, Consumer lending, Customer service, Communication, Time management
Description Job Summary: NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contra…
Monday - Friday, 40 hours per week Prudential Overall Supply is looking for a talented individual to work in our front office as an Office Clerk. This individual must have strong administrative skills and have a great pe…
Skills: Data entry, Administrative skills, Customer service, Phone communication, Record keeping
Eat Up Drive In Eat Up Drive In is an Arcadia neighborhood restaurant serving homestyle classics and today’s favorites made from scratch daily. Some menu items include: wood fired citrus chicken, braised short ribs…
Skills: Customer Service, Cash Handling, Teamwork, Food Safety, Communication
We're looking for a dependable and organized Remote Travel Admin Specialist to help keep travel-related tasks, client details, and daily workflows organized. If you enjoy administrative work, staying on top of details, a…
Skills: Administrative support, Travel coordination, Data entry, Scheduling, Client communication
Description Location: Renaissance Apartments: Phoenix, AZ At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are more than a property management comp…
PURPOSE: Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales …
Skills: Retail Management, Customer Service, Inventory Management, Team Leadership, Staff Training
What You’ll Do Position Summary The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to …
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Specialist Supervisor to join our amazing culture. In this role, you will manage the Service Specialist team, including col…
Skills: Team leadership, Performance management, Scheduling, Technical training, Safety compliance
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that al…
Skills: Troubleshooting, Security systems maintenance, Electrical aptitude, Mechanical aptitude, Customer service
PURPOSE: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the op…
Position Purpose: Our Clerks will be responsible for executing a wide variety of tasks throughout the store, including working throughout a variety of different departments, and providing a memorable experience for all o…
POSITION PURPOSE: We are looking for a fearless and accountable Baker who is positive and passionate! Our Bakers will be responsible for executing a wide variety of tasks throughout the store, including checking and bagg…
This job is located at 4302 W. McDowell, Phoenix, AZ 85035 PLS® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The…
Description Job Summary Overview The position is responsible for assisting cardholders with the initiation of their card disputes, determines if we have chargeback rights based upon Visa and other network (COOP, PULSE, M…
Skills: Card disputes, Chargeback processing, Visa regulations, Fraud investigation, Microsoft Excel
About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, eff…
Maintenance Technician Location: Phoenix, AZ Salary: $23-$26/hr Job Type: Full Time Position Summary The Maintenance Technician is responsible for the general maintenance, repair, cleanliness, safety, and appearance of t…
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the…
Skills: Customer Service, Patient Intervention, Health And Wellness Services, Confidentiality, Pharmacy Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$19/hr–$22/hr
Full-time
high school
Posted just now
~40 hrs/week
Responsibilities
The Personal Banker manages member relationships by handling account openings, maintenance, and providing exceptional service in the branch. They are also responsible for driving growth through cross-selling credit union products and assisting with branch operations and staff training.
Requirements
Candidates must have at least two years of experience in consumer accounts or financial consultation with strong sales and service skills. A high school diploma or GED is required, with some post-secondary education preferred.
Full job description
Description
Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With less than 150 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.
This position is a seasoned branch position focused on managing member relationships. This includes account opening, maintenance, and support, maximizing the digital experience, facilitating partner referrals, and problem resolution, for consumer and special account types, while providing exceptional member service in the lobby, in the drive-thru, or by telephone. This position also assists with teller transactions, as well as some branch operations. Promoting credit union products and services and identify cross-selling opportunities. Meeting or exceeding sales goals.
As a Member Relationship Consultant I, you will:
Drive the growth the profitability of the member base through prospecting and acquiring new memberships, as well as retaining and deepening existing relationships.
Be a trusted consultant for members by actively cross-selling credit union products and services, making recommendations and, if appropriate, referrals to partners including consumer lending, and financial advisors.
Serve as a consumer and special account opening expert; provide guidance on the account set up and access, as well as education and guidance.
Act as the primary point of contact and maintain regular communication with members in your Book of Business, to proactively build the relationship, provide follow-up service and look for additional sales and service opportunities.
Develop and maintain a strong knowledge of member services including digital banking, Zelle and other payment services, credit cards, and loans. .
Manage all sales, referrals, and service needs through the proper channels, leveraging resources to track and document service efforts.
Actively engage with all product and service sales initiatives and lead or assist with campaigns to motivate the team.
Process wires and provide Notary service, as needed.
Complete account maintenance including adding and removing joint owners and beneficiaries, Fraud Account Transfers, card orders, address changes, automatic transfers etc.
Serve as the subject-matter expert for Fraud Account Transfers and Deceased Member Notifications.
Perform complex history and maintenance research.
Work with the Business Relationship Consultant to learn to assist with Business Accounts and answer general questions; attend the appropriate training to ensure knowledge and understanding. Shadow on select consultations.
Process cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests.
Assist with branch cash audits, vault counting, balancing, and the ordering of cash.
Perform overrides for other team members, within your transacting authority.
Work with the manager to develop and lead staff training on sales, products, service, campaigns, etc.
Assist the manager in leading the team towards the attainment branch/department/organizational goals, in addition to their personal/professional goals.
Keep all credit union member and employee related business in strictest confidence.
Maintain a thorough understanding of Credit Union Policies and perform duties in compliance with all laws and regulations which apply to position.
Execute all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).
To be successful in this role, you will need the following competencies:
Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.
Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.
A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.
Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.
Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.
Company Overview
Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.
Requirements
Minimum of two years of experience with consumer accounts and/or financial consultation, as well as relevant sales and service experience required.
Education equivalent to a four-year high school education or general education degree (GED) required. Some post-secondary education preferred.
Professional well-developed interpersonal skills, a professional image, and ability to follow through on commitments are essential.
Requires sound and accurate judgment and a willingness to make decisions in a timely manner.
Requires excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services.
Internal candidates must demonstrate proficiency with Consumer Account opening and maintenance, with minimal errors.
Internal candidates must demonstrate proficiency with managing member relationships by consistently meeting or exceeding sales goals and service expectations.
Internal candidates must demonstrate a strong knowledge regarding credit union products and services, including overdraft and lending options, and be able to clearly explain them.
Strengthening Arizona families through financial empowerment.
Industry
Financial Services
Company size
51-200 employees
Founded
2019
Headquarters
Phoenix, Arizona
LinkedIn followers
1,188
Copper State Credit Union was formed in 2020 as the result of a merger of two equally-sized credit unions, Canyon State Credit Union and Deer Valley Credit Union. In June 2020, Southwest Healthcare then merged with Canyon State Credit Union and Deer Valley Credit Union.
In 2020, the new name and brand was developed, and we’ve proudly been Copper State Credit Union since. The name, Copper State Credit Union, was chosen for many reasons. As it is our goal to strengthen Arizona families through financial empowerment, it made sense that our name included an element like copper.
Offices: 2400 W. Bell Road, Phoenix, Arizona 85023 , US · 2440 W Osborn Rd, Phoenix, Arizona 85015, US · 254 E. Highway 260, Payson, AZ 85541, US · 1270 N Dysart Rd, Goodyear, Arizona 85395, US · 3428 W. Anthem Way, Anthem, Arizona 85086 , US
Cash Back CheckingMortgage Lendingand Consumer LendingNon ProfitLendingFinancial Services
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,988 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 518 of the 4988 open customer service & support positions offer remote or hybrid work (210 remote, 308 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.