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Full-time
high school
Comprehensive benefits program, Family support programs
Posted 21h ago
Apply by Aug 5
~40 hrs/week
Responsibilities
The Business Support Specialist manages account portfolios and performs routine operational tasks to ensure accurate processing and documentation. They also build relationships with customers and vendors to resolve inquiries and facilitate efficient service delivery.
Requirements
Candidates must have a High School Diploma or GED and at least 2 years of experience in operations, support, or customer service. Preferred qualifications include residency in the Phoenix area and experience in community association banking or HOA.
Full job description
Overview
This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
Responsibilities
Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
Qualifications
High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service
Preferred Qualifications: Reside in the Phoenix, AZ area, community association banking/HOA Experience.
First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefits
Related keywords
BankingAccount ManagementOperationsCustomer ServiceData EntryDocumentationComplianceHOACommunity Association BankingWorkflowTroubleshootingClient SatisfactionPortfolio Management
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,553 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Atlas Franchise West, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 441 of the 4553 open customer service & support positions offer remote or hybrid work (180 remote, 261 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.