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Full-time
Health insurance, Dental insurance, Vision insurance, Simple IRA with 3% matching, Paid vacation, Paid holidays
Posted just now
~40 hrs/week
Responsibilities
The Client Care Coordinator manages front office operations, including greeting families and handling incoming calls. They are also responsible for scheduling therapy sessions, coordinating client onboarding, and maintaining necessary documentation and supplies.
Requirements
The ideal candidate has at least one year of experience with insurance verification, billing, and scheduling. Experience in a pediatric or ABA setting is preferred, along with strong interpersonal and organizational skills.
Full job description
Description
o you enjoy when each day is different? Do you want to make a measurable and direct impact? Do you thrive in both outward and inward facing positions? Then apply today!
This is an in-person position, Monday- Friday, 9am-6pm
Why Spark?
Spark Learning is a locally owned family business – and our tight-knit team reflects that. Since 2012 our play-based approach to intervention has helped us stay true to those values.
Your next opportunity:
The Client & Family Care Coordinator is responsible for ensuring Spark team members and clients have everything they need to make meaningful progress each day! We are looking for someone with excellent interpersonal skills, the ability to multitask in a busy environment, and a dedication to our purpose.
Responsibilities:
Front Office
Answer all incoming calls, greet families/guests upon arrival
Manage team member inquiries between centers (e.g. general questions, assigning prep, addressing maintenance concerns)
Coordinate with families/team for any day-of needs between centers (e.g. calling a parent due to illness; food/diaper requests, etc.)
Maintain supplies at AR in accordance with purchasing guideline
Scheduling
Arrange day-of and pre-planned coverage for sessions, as needed, with minimal disturbance to therapist and client schedules
Oversee and complete the current client coordination assignments for AR
Onboarding | New Client Pursuit
Discuss services with new, inquiring families. Schedule consults/tours
Complete any assigned pre-tour and post-tour follow-ups
Client Care
Maintain and document Pre-Planned Absences for Enfield and AR
Ensure pending authorizations and schedules are loaded into Rethink
Coordinate the signing and sending of client birthday cards
Prepare/send school notes, as needed
Providing support to the Client Coordination Lead as needed
Project support, e.g. data entry/collection, record updates, document requests, etc.
Who you are and what you bring to the table:
Experience in a pediatric or ABA setting preferred
You're detail oriented, and feel comfortable taking initiative on projects
Experience onboarding new families/clients preferred
Enjoys building new and fostering current relationships with families & community members
Excellent communication and interpersonal skills
Enjoys problem solving with others, and thrives in a solution oriented, and collaborative environment
Has minimum of 1 year of experience with insurance verification, billing, and basic knowledge of therapy coding
Has experience with scheduling, and onboarding new clients
What We Offer
Consistent hours and competitive pay for all team members
Simple IRA with 3% matching
Continued training, supervision, and support in your career development
Upward mobility and growth opportunities
Opportunities to get involved with the community, through local events we support and host
Team committed to utilizing the latest research, new techniques, and your ideas
Community that celebrates your success and truly cares for and supports one another
Generous benefits package including health/dental/vision
Up to 4+ weeks of vacation, holiday, and sick time
Retirement benefits for all eligible part-time and full-time team members
Guaranteed 1 hour Lunch break
Spark Learning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
BCBA and locally owned ABA and Speech therapy. Specializing in a natural, play-based, and fun approach! 📍Austin & DFW
Industry
Individual and Family Services
Company size
51-200 employees
Founded
2012
Headquarters
Austin, Texas
LinkedIn followers
758
Spark Learning began in Austin, Texas, in 2012. Spark is one of Austin's leading providers of ABA therapy, inclusive preschool education, and speech therapy. Spark’s approach has always centered on blending clinical expertise with a child-friendly environment, ensuring that children have fun and families receive comprehensive support. As a locally owned and BCBA-operated organization, Spark continues to be driven by their dedication to the well-being of each child and team member.
Spark’s team offers individual and group ABA therapy, Speech therapy, and inclusive Preschool programs in a nurturing, playful environment. In home, at our center, or virtually, our team of experienced therapists work on language, play, behavior, self-help, and social skills using our natural, play-based, and fun approach!
Proudly providing services in:
📍Austin & surrounding areas
📍Dallas
📍DFW Metroplex
Offices: 2517 Enfield Road, Austin, Texas 78703, US · 10526 W Parmer Ln, 501, Austin, Texas 78717, US · Dallas, Texas , US · Fort Worth, Texas , US
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,262 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, Compass Group, CVS Health, Goodwill Central Texas, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
Yes — 610 of the 5262 open customer service & support positions offer remote or hybrid work (225 remote, 385 hybrid).
How do I apply for Customer Service & Support jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.