Austin, Texas, United States · Remote OK
$98k–$120k/yr
Lifecycle Marketing Manager Full-Time · Remote (US)Jeppesen ForeFlight Jeppesen ForeFlight builds industry-leading aviation software used by pilots, aircraft operators, and major airlines worldwide. As a high-grow…
Skills: Lifecycle marketing, CRM marketing, Retention marketing, Renewal marketing, Account-based marketing
Bengaluru, Karnataka, India · On-site
Jeppesen ForeFlight is redefining the future of aviation technology – equipping pilots, operators, and decision-makers with the software tools to forge bold new digital paths that push past the expected. We stand w…
Skills: Python, Linux, Unix, XML, Git
Bengaluru, Karnataka, India · On-site
About the Role Jeppesen ForeFlight is redefining the future of aviation technology – equipping pilots, operators, and decision-makers with the software tools to forge bold new digital paths that push past the expec…
Skills: General Ledger Accounting, Journal Entry Preparation, Account Reconciliation, Balance Sheet Review, Audit Support
Austin, Texas, United States · Remote OK
$102k–$125k/yr
Sr Customer Success Expert: Individual Contributor | Flight Deck Solutions | Ground Controls Focus About Jeppesen ForeFlight Jeppesen ForeFlight supports one of the world's most critical industries - aviation - where cus…
Skills: Customer success, Electronic flight bag, Aviation software, Technical consulting, SaaS
Austin, Texas, United States · On-site
$113k–$135k/yr
Jeppesen ForeFlight builds industry-leading aviation software and data products used by pilots, aircraft operators, flight departments, and major airlines worldwide. Our products depend on trusted, high-quality aviation …
Skills: Data privacy, Cybersecurity, Technology regulation, AI law, AI governance
Göteborgs Stad, Sweden · On-site
Jeppesen ForeFlight is seeking a Director or Senior Director to lead the Global Project Management Office Center of Excellence (PMO COE) within the Professional Services organization. Reporting to the Senior Vice Preside…
Skills: Project Management, Program Management, PMO Leadership, Enterprise Software, Team Management
Austin, Texas, United States · Remote Solely
$200k–$245k/yr
Jeppesen ForeFlight is seeking a Senior Director of Strategic Programs to serve as a trusted strategic partner to the Senior Vice President of Professional Services and the broader PS leadership team. This is a unique an…
Skills: Strategic planning, Program management, Executive communication, Organizational design, Stakeholder management
Austin, Texas, United States · Remote Solely
$200k–$245k/yr
Jeppesen ForeFlight is seeking a Senior Director of Professional Services Business Operations to serve as the operational backbone of the global Professional Services organization. This is a senior leadership role with a…
Skills: Business operations, Financial planning, Resource management, Performance reporting, Strategic planning
Göteborgs Stad, Sweden · On-site
Jeppesen ForeFlight is seeking a Director or Senior Director of Global Professional Services to lead the Digital Aviation Operations (DAO) delivery organization. This is a senior leadership role with global accountabilit…
Skills: Global team leadership, Professional services management, Aviation software, Airline operations, Crew tracking
Austin, Texas, United States · Remote OK
$171k–$210k/yr
Jeppesen ForeFlight (JFF) is a fast-growing, global aviation software company building a modern, independent SaaS business from strong pieces. We move fast, act with agency, and operate with discipline. Our HR technology…
Skills: HRIS, Strategic leadership, HR technology roadmap, System integration, Vendor management
Göteborgs Stad, Sweden · On-site
Jeppesen ForeFlight is seeking a Director of Global Professional Services to lead the Digital Aviation Planning (DAP) delivery organization. This is a senior leadership role with global accountability for a team of imple…
Skills: Global team leadership, Professional services management, Aviation operational planning, Workforce management software, Strategic planning
Austin, Texas, United States · On-site
Jeppesen ForeFlight is the global standard in aviation data and navigation software, serving commercial airlines, business aviation, military operators, and general aviation pilots worldwide. This role sits within the Gl…
Skills: Product management, Aviation industry, Avionics, Data delivery, E-commerce
Austin, Texas, United States · Remote OK
$308k–$375k/yr
SR Solutions Engineer Latin AMER Focus – Flight Deck & Flight Planning The Jeppesen ForeFlight Commercial Aviation Go-to-Market Team is seeking a dynamic and collaborative Solutions Engineer specializing in Flight …
Skills: Aviation operations, Flight planning, Dispatch, Electronic flight bag, Fuel efficiency
Austin, Texas, United States · Remote OK
$100k–$125k/yr
Jeppesen ForeFlight is currently looking for a Sr Quality Systems Specialist to join their team in the United States. A successful candidate will serve as an independent quality consultant providing end to end quality ma…
Skills: Quality management systems, Process improvement, Problem-solving, Auditing, Compliance
Gdańsk, Pomeranian Voivodeship, Poland · Remote OK
Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, pro…
Skills: Customer success, SaaS, Renewal management, Financial acumen, Negotiation
Bengaluru, Karnataka, India · On-site
Senior Total Rewards Specialist II | APAC COMPANY OVERVIEW Jeppesen ForeFlight is redefining the future of aviation technology – equipping pilots, operators, and decision-makers with the software tools to forge bol…
Skills: Total Rewards, APAC Benefits Design, Statutory Compliance, Vendor Management, Compensation Analysis
Neu-Isenburg, Hesse, Germany · Hybrid
Jeppesen ForeFlight, a worldwide leader in aviation and aeronautical data, is seeking enthusiastic individuals to become part of the Global Data Management team as Aviation Data Analysts. This role involves contributing …
Skills: Data management, Quality control, Analytical approach, Time management, Self-organization
Centennial, Colorado, United States · On-site
$208k–$255k/yr
Jeppesen ForeFlight builds industry-leading aviation software and data products used by pilots, aircraft operators, flight departments, and major airlines worldwide. Our products depend on trusted, high-quality aviation …
Skills: Technical Strategy, Data Engineering, Software Architecture, AI Implementation, Data Governance
Centennial, Colorado, United States · Hybrid
$82k–$100k/yr
IT Operations Engineer II – HelpDesk Jeppesen ForeFlight is seeking an IT Operations Engineer II to join our HelpDesk team. This is a generalist role supporting employees across a wide range of platforms, operating…
Skills: Microsoft 365 Administration, Exchange Online, OneDrive, SharePoint, Slack Administration
Austin, Texas, United States · Remote OK
$78k–$95k/yr
We are looking for a Corporate Communications Specialist who is eager to grow their storytelling, media relations, and social amplification skills. The ideal candidate brings 3–5 years of experience in communicatio…
Skills: Media Relations, Corporate Communications, Storytelling, Social Media Strategy, Public Relations
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Design and own the customer lifecycle marketing strategy to drive engagement, adoption, expansion, and renewals. Collaborate with customer success and sales teams to translate account signals into targeted campaigns and measurable outcomes.
Requires 3-5 years of B2B marketing experience with a focus on lifecycle, retention, or account-based marketing. Proficiency in CRM and marketing automation platforms is essential, along with strong analytical skills and a collaborative mindset.
Lifecycle Marketing Manager
Full-Time · Remote (US)Jeppesen ForeFlight
Jeppesen ForeFlight builds industry-leading aviation software used by pilots, aircraft operators, and major airlines worldwide. As a high-growth, private equity-backed company, we are focused on scaling our operations,
strengthening our financial infrastructure, and driving operational excellence across the business. Our team combines deep domain expertise with a collaborative, high-performance culture to solve complex challenges and support continued growth. Full-Time · Remote (US)
About the role
We're looking for a Lifecycle Marketing Manager to own how we market to customers after the sale: the campaigns and programs that keep customers engaged, renewing, and growing. You'll sit at the intersection of
marketing and customer success, translating where a customer is in their journey into the right message at the right moment.
This role a great fit for someone with a few years of marketing experience who has proven they can run programs and is now hungry for more scope: the chance to own a strategy end to end, work directly with cross-functional
partners, and grow into a broader lifecycle leader.
Key Responsibilities
• Design the customer lifecycle marketing strategy. Build and own a lifecycle marketing framework that maps
the full post-sale journey (onboarding, adoption, expansion, and renewal) and defines the marketing actions that move customers forward at each stage.
• Partner with Customer Success. Work hand in hand with the CS team to pinpoint where each customer sits in the lifecycle, align on health and risk indicators, and coordinate marketing and CS touchpoints so customers
get one coherent experience.
• Define and track account-based signals. Determine which behavioral, product-usage, and engagement signals
indicate renewal risk, expansion readiness, or disengagement, then build the tracking and segmentation to act on them.
• Turn signals into action. Translate lifecycle stage and account signals into targeted campaigns and plays: nurture, re-engagement, renewal, upsell, and advocacy programs that drive measurable outcomes.
• Run renewal marketing programs. Own the marketing that supports retention and on-time renewals including timed communications, value reinforcement, and at-risk win-back campaigns, in close coordination with CS and sales.
• Measure, learn, and optimize. Track performance against retention, expansion, and engagement goals; report insights to stakeholders; and continually test and refine what works.
• Work across teams. Collaborate with product, sales, marketing ops, and analytics to deliver integrated campaigns and keep customer data clean, compliant, and actionable.
Basic Qualifications
• 3-5 years of B2B marketing experience, ideally including lifecycle/CRM marketing, retention or renewal
marketing, or account-based marketing.
• A track record of running marketing campaigns end to end and using data to improve them.
• Comfort with marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce, or similar) and an appetite to learn new tools.
• Strong analytical instincts. You can read customer signals and campaign metrics and know what to do next.
• A collaborative style. You enjoy working closely with customer success, sales, and other partners.
• Clear communication and the ability to present plans and results to stakeholders.
Preferred Qualifications
• Experience marketing to an existing customer base (retention, expansion, or advocacy programs).
• Familiarity with customer health scoring or lifecycle-stage models.
• Exposure to SaaS or subscription business models.
Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $98,000.00 to $120,000.00
Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant
ForeFlight was founded in 2007 by aviation entrepreneurs who set out to build elegant, high-performing flight planning and flight bag apps for pilots. ForeFlight Mobile, the company’s flagship product, improves situational awareness, increases productivity, and simplifies decision making for pilots and flight crews all over the world. ForeFlight is used by all segments of aviation, including general, business, commercial, and military aviation. Learn more at www.foreflight.com.
Offices: Houston, TX, US
ForeFlight was founded in 2007 by aviation entrepreneurs who set out to build elegant, high-performing flight planning and flight bag apps for pilots. ForeFlight Mobile, the company’s flagship product, improves situational awareness, increases productivity, and simplifies decision making for pilots and flight crews all over the world. ForeFlight is used by all segments of aviation, including general, business, commercial, and military aviation. Learn more at www.foreflight.com.
Offices: Houston, TX, US
