San Diego, California, United States · On-site
$75k–$75k/yr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Operational Management, Aviation Safety, Team Leadership, Financial Management, Customer Service
Dulles, Virginia, United States · On-site
$25/hr–$25/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Risk Assessment, Safety Auditing, Incident Investigation, Regulatory Compliance, Strategic Thinking
Boston, Massachusetts, United States · On-site
$20/hr–$20/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Aircraft Marshalling, Baggage Handling, Ground Support Equipment Operation, Ramp Logistics, Operational Safety
Houston, Texas, United States · On-site
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: Inventory management, Receiving, Shipment inspection, ERP systems, Microsoft Word
Dallas, Texas, United States · On-site
$17/hr–$17/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Baggage handling, Loading and unloading, Ground handling, Equipment operation, Safety compliance
Dallas, Texas, United States · On-site
$18/hr–$18/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Cargo handling, Baggage loading, Equipment operation, Safety compliance, Weight and balance
Dallas, Texas, United States · On-site
$20/hr–$20/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Team Supervision, Ground Handling, Ramp Operations, Aircraft Loading, Safety Compliance
Dallas, Texas, United States · On-site
$17/hr–$17/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Ground handling, Ramp operations, Aviation safety, Equipment operation, Logistics
Inwood, New York, United States · On-site
$75k–$95k/yr
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: Account management, Customer relationship management, Inventory control, Billing, Communication
New York, New York, United States · On-site
$26/hr–$26/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Ground handling, Team supervision, Aircraft loading, Ramp safety, Ground support equipment operation
Borough of Luton, England, United Kingdom · On-site
Materials Controller Department: Central Functions Employment Type: Permanent - Full Time Location: Luton Description Who are we? Dnata is one of the world’s largest air and travel services providers. We provide a compre…
Skills: Stock control, Inventory management, Purchase order management, Warehouse management systems, ERP platforms
Romulus, Michigan, United States · On-site
$17/hr–$17/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Customer service, Communication, Interpersonal skills, Computer literacy, Administrative procedures
El Segundo, California, United States · On-site
$70k–$105k/yr
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: Financial modeling, Budgeting, Forecasting, Financial analysis, Data accuracy
El Segundo, California, United States · On-site
$80k–$150k/yr
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: Culinary leadership, Menu development, R&D, Food safety, HACCP
Nashville, Tennessee, United States · On-site
$19/hr–$19/hr
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: Food preparation, Food safety, Sanitation, HACCP compliance, GMP compliance
Dallas, Texas, United States · On-site
$16/hr–$16/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Customer Service, Communication, Interpersonal Skills, Computer Literacy, Document Verification
Inwood, New York, United States · On-site
$30/hr–$30/hr
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel,…
Skills: CDL driving, Air brake operation, Route navigation, Food handling, Safety compliance
New York, New York, United States · On-site
$22/hr–$22/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Baggage Handling, Cargo Loading, Ground Support Equipment Operation, Team Leadership, Safety Compliance
New York, New York, United States · On-site
$25/hr–$25/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Training delivery, Instructional design, Data analysis, Communication, Organizational skills
Torrance, California, United States · On-site
$40/hr–$40/hr
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: Gas Engine Repair, Diesel Engine Repair, Hydraulic Systems, Electric Brake Systems, Air Brake Adjustment
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The General Manager is responsible for optimizing operational efficiencies and leading a safety-centric culture at the station level. They oversee day-to-day administration, financial management, and the development of teams to ensure high-quality customer service and compliance.
Candidates must possess a bachelor's degree or at least 6 years of relevant experience in aviation operations. Proficiency in airline ramp service procedures, safety protocols, and Microsoft Office is required, along with the ability to work flexible hours.
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.
Essential Duties and Responsibilities
Lead a safety centric culture through consistent execution and implementation of company resources and processes.
Responsible for the day-to-day administration and operation of the SMS/IMS at the station level
Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.
Direct management and supervisory staff responsible for the primary business functions at the Station.
Direct and participate in the acquisition, training, and on-boarding of team members.
Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficient in Microsoft Office.
Must be comfortable working nights, weekends, holidays, and in all weather conditions.
Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
Travel as required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 34 countries across six continents.
Offices: PO Box, Global, AE · Al Ittihad Street, Dubai, Dubai, AE
dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 34 countries across six continents.
Offices: PO Box, Global, AE · Al Ittihad Street, Dubai, Dubai, AE
