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$18/hr–$22/hr
Part-time
Incentive Plan Participation, Company subsidized Medical Insurance, Company subsidized Dental insurance, Company paid Short Term Disability insurance, 401(k) with 10% match, Paid time off
Posted just now
~40 hrs/week
Responsibilities
The Optician serves as the primary contact for patients, matching lenses and frames to vision needs based on optometrist recommendations. Responsibilities include fitting eyeglasses, managing inventory, and performing administrative tasks such as insurance billing.
Requirements
One year of experience is preferred but not required for this role. Candidates must possess excellent communication skills and the ability to travel up to 10 miles to support other store locations.
Full job description
Description
Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking an Optician to join our team and support the company’s mission of providing preeminent eye care in our communities.
The optician is the main point of contact for new and current patients. They work with the optometrist’s recommendations to match lenses, frames and combinations therein to match the patient’s vision needs. The Optician, accurately fits, measure and adjusts frame for maximum usability by the client, ensuring quality and integrity of eye ware before leaving the store
Optician Duties and Responsibilities
Conduct pre-examination assessments of patients
Work closely with the optometrist to understand and deliver on specific patient vision requirements.
Understand and evangelize Big City Optical’s value proposition to clients
Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
Educate patients on lens options, including features and benefits, to help them make informed decisions.
Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
Monitor orders and update patients on any delays.
Conducts quality assessment of orders prior to patient pickup.
Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
Provide excellent customer service, resolving any issues professionally.
Perform administrative tasks related to patient records, store operations and insurance billing.
Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
Additional responsibilities as assigned to support the overall success of the store.
Requirements
Optician Requirements and Qualifications
1 year experience preferred, not required.
Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
Detail-oriented, with strong organizational and time management skills.
Ability to work collaboratively in a team environment
Adhere to company policies on attendance, dress code and workplace safety.
Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.
Big City Optical is a Chicago based eyecare boutique with multiple locations in Lakeview, East Lakeview, Andersonville, Pilsen, Wilmette, and more. Our team is passionate in providing quality eye care and products that are easy to understand so that clients understand what they are purchasing. We accomplish this goal by providing our clients experienced optometrists that include specialties like Vision Therapy and Low Vision. We simplify the frame selection process by curating our offering to only include contemporary current trends. Our team thrives on providing exceptional service and an amazing selection of prescription glasses and sunglasses.
Offices: 3708 N Southport Ave, Chicago, Illinois, US · 1350 W 18th St, Chicago, Illinois, US · 3232 N Broadway St, Chicago, Illinois 60657, US · 38 E Grand Ave, Chicago, Illinois 60611, US · 9 W Madison St, Chicago, Illinois 60602, US
How many Customer Service & Support jobs are open in Chicago, IL right now?
There are currently 4,377 open customer service & support positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chicago, IL?
Companies currently hiring include Dollar Tree Stores, Albertsons Companies, AutoZone, Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chicago, IL?
Yes — 583 of the 4377 open customer service & support positions offer remote or hybrid work (192 remote, 391 hybrid).
How do I apply for Customer Service & Support jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.