Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location comb…
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Customer Service Representative - Billing II (Bilingual - English/Spanish)
Phoenix, Arizona, United States · On-site
$17/hr
Mid level$3.1B raised
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Full-time
Health Insurance, Dental Insurance, 401k Retirement Savings, Flex Spending Account, Paid Time Off, Company Holidays
Posted 18h ago
~40 hrs/week
Responsibilities
The Assistant Manager oversees daily store operations, including personnel management, inventory control, and achieving sales and performance goals. They are responsible for ensuring outstanding customer service, maintaining visual merchandising standards, and supporting the General Manager with staff recruitment and development.
Requirements
Candidates should have optical sales experience and a proven ability to lead and coach teams. Strong organizational, communication, and financial analysis skills are required to effectively manage store operations and performance metrics.
Full job description
Company Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.
How would you like Sundays off? Yes, every Sunday we’re closed!
Job Description
What would you do? – The Specifics
Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Convey a commitment to providing outstanding customer service and ensure all associates do the same.
Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Motivate associates to exceed performance standards.
Qualifications
Are you the right fit? – The Suitable Talent
Optical sales experience. Supervising experience is preferred.
Proven ability to lead, coach and build associate relationships.
Sound understanding of store operations and standards for success.
Strong communication skills (both oral and written) for effective management of teams.
Exceptional customer service skills.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
Additional Information
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.
Our Benefits Include:
Health & Dental Insurance
401k Retirement Savings
Flex Spending Account
Generous Paid Time Off & Company Holidays
Parental Leave
Employee Eyewear Discount
Overtime pay when applicable
Focus on Professional Growth and Career Fulfillment:
Training programs available
Access to educational courses
Emphasis on internal promotions and career advancement
At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
We believe everyone deserves to see their best to live their best.
Industry
Retail
Company size
10,001+ employees
Founded
1990
Headquarters
Lawrenceville, GA
LinkedIn followers
34,092
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores in 38 states and Puerto Rico.
We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by providing eye care and eyewear for value-seeking and lower-income consumers.
Retail brands include America’s Best, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases, and an e-commerce website DiscountContacts.com, offering a variety of products and services for customers’ eye care needs.
Offices: 2000 NewPoint Parkway, Suite 100, Lawrenceville, GA 30043, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,553 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Atlas Franchise West, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 441 of the 4553 open customer service & support positions offer remote or hybrid work (180 remote, 261 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.