Customer Service & Support Jobs in Charlotte, NC (Now Hiring) — 4,217 open

Description

Aruza Pest Control is a people-focused organization dedicated to providing exceptional pest control and home services while creating opportunities for personal and professional growth for our team members. We are a dynamic, fast-growing organization focused on innovation, continuous improvement, and building high-performing teams that deliver exceptional results.

Aruza is seeking a motivated, competitive, and results-driven Outbound Sales & Appointment Setter to join our Inside Sales team. This position is ideal for someone who enjoys connecting with customers, is comfortable picking up the phone, thrives in a performance-driven environment, and is motivated by achieving goals and earning additional income through commission and incentives.

The Outbound Sales & Appointment Setter will proactively contact prospective, current, and previous customers to generate new sales opportunities, schedule qualified appointments, identify additional service opportunities, and contribute directly to the growth of Aruza's customer base.

Objective / Purpose

The primary objective of the Outbound Sales & Appointment Setter is to generate incremental revenue and qualified sales opportunities for Aruza through proactive outbound calling and customer outreach.

This position will work company-provided prospect lists, targeted geographic and ZIP-code campaigns, existing customer opportunities, previous customer win-back campaigns, and other assigned lead sources.

The Outbound Sales & Appointment Setter will identify customer needs, communicate the value of Aruza's services, overcome objections, schedule qualified appointments, close sales when appropriate, and maintain consistent follow-up until opportunities are sold or exhausted.

Success in this position will be measured through outbound activity, customer conversations, appointments set, sales conversion, revenue production, CRM execution, follow-up, and overall contribution to the growth of Aruza's Outbound Sales program.

Primary Responsibilities

• Make a high volume of proactive outbound calls to prospective, current, and previous Aruza customers.
• Work assigned prospect lists, including targeted homeowner and geographic/ZIP-code campaigns.
• Contact existing customers to identify opportunities for additional pest control and home services.
• Conduct customer win-back campaigns targeting former customers and previously unsold opportunities.
• Generate qualified appointments and sales opportunities for Aruza's sales and service teams.
• Identify customer needs and recommend appropriate Aruza pest control and home service solutions.
• Educate prospects and customers on Aruza's services, benefits, pricing, promotions, and available service options.
• Build rapport quickly and maintain a professional, energetic, and consultative sales approach.
• Utilize effective questioning, active listening, and objection-handling techniques to advance opportunities.
• Close sales directly when appropriate and schedule qualified appointments when field follow-up or additional consultation is needed.
• Maintain ownership of assigned leads and opportunities through consistent follow-up until the opportunity is sold or exhausted.
• Maintain an organized sales pipeline and complete required follow-up activities.
• Accurately document customer interactions, call outcomes, appointments, sales opportunities, objections, and follow-up activities within the CRM.
• Maintain accurate lead-source and campaign information to support performance tracking and reporting.
• Coordinate with Inside Sales, Field Sales, Customer Success, Service, and Operations teams to ensure effective customer handoffs.
• Participate in targeted outbound campaigns supporting specific branches, markets, ZIP codes, services, and seasonal opportunities.
• Consistently meet or exceed established daily, weekly, and monthly outbound activity expectations.
• Meet or exceed established appointment-setting and sales revenue goals.
• Maintain established performance standards for contact rates, appointment conversion, close rates, sales production, and customer experience.
• Participate in call coaching, role-playing, sales meetings, product training, and professional development activities.
• Demonstrate persistence, professionalism, accountability, and a positive attitude.
• Perform other related duties as assigned.

Key Performance Indicators

Performance in this position will be measured through a combination of activity, conversion, revenue, and quality metrics, which may include:

• Outbound calls completed
• Customer and prospect contact rate
• Qualified conversations
• Appointments set
• Appointment show / held rate
• Appointment-to-sale conversion
• Direct sales closed
• Monthly sales revenue
• Lead-to-sale conversion rate
• Existing customer upsell and cross-sell revenue
• Customer win-back sales
• Follow-up completion rate
• CRM accuracy and pipeline management
• Individual and team goal attainment

What Success Looks Like

A successful Outbound Sales & Appointment Setter:

• Is comfortable spending a significant portion of the workday on the phone.
• Is motivated by goals, competition, performance, and earning potential.
• Maintains energy and professionalism while making a high volume of outbound calls.
• Understands that rejection is part of outbound sales and remains persistent.
• Builds rapport quickly and creates meaningful conversations with prospects.
• Is confident asking for the appointment or sale.
• Consistently follows up rather than relying on a single customer interaction.
• Takes ownership of assigned leads, pipeline, and results.
• Responds positively to coaching and uses feedback to improve performance.
• Works effectively both independently and as part of a team.
• Consistently demonstrates Aruza's commitment to exceptional customer experiences.

Requirements

To perform this role successfully, an individual must demonstrate the knowledge, skills, and abilities necessary to succeed in a high-volume, goal-oriented outbound sales environment.

• Strong sales mindset with a desire to achieve and exceed performance goals.
• Excellent verbal communication and interpersonal skills.
• Ability to quickly establish rapport over the phone.
• Strong active-listening and questioning skills.
• Ability to confidently handle objections and rejection.
• Comfortable making a high volume of outbound calls.
• Strong organizational, time-management, and follow-up skills.
• Ability to manage multiple leads and opportunities simultaneously.
• Ability to work effectively in a fast-paced, performance-driven environment.
• Ability to learn and confidently communicate Aruza's services, pricing, and value proposition.
• Strong attention to detail when documenting customer interactions.
• Ability to effectively use CRM, phone, text, email, and other sales communication systems.
• Coachable attitude and willingness to participate in ongoing sales training and development.
• Strong personal accountability and commitment to achieving individual and team goals.

Minimum Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• 1+ years of sales, appointment-setting, telemarketing, call center, or customer-facing experience preferred.
• Previous outbound calling or inside sales experience strongly preferred.
• Professional verbal and written communication skills required.
• Experience using CRM software preferred.
• Experience using soft-phone, dialer, or call-center technology preferred.
• Basic computer proficiency and ability to learn new technology.
• Experience in pest control, home services, telecommunications, insurance, automotive, security, or other high-volume consumer sales environments is a plus.

Compensation

This position is designed as a performance-driven sales role with base compensation plus commission and incentive opportunities.

The compensation program may include:

• Competitive base pay
• Commission on qualifying outbound sales
• Appointment-setting incentives
• Monthly performance incentives
• Additional incentives for exceeding individual and team sales goals

High-performing team members have the opportunity to significantly increase their total compensation through sales production and incentive earnings.

Why Join Aruza?

At Aruza, we believe great companies are built by great people. Our team members have the opportunity to develop their sales skills, grow professionally, earn based on performance, and build a career within a rapidly growing organization.

We provide:

• Sales training and ongoing coaching
• Company-provided leads and prospecting opportunities
• CRM and sales technology
• Clearly defined performance goals and incentive opportunities
• Professional development and advancement opportunities
• A competitive, team-oriented sales culture
• Opportunities to grow into senior sales, leadership, and management positions

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.