Phoenix, Arizona, United States · On-site
Description NIGHTS AND WEEKENDS ONLY Job Title: Member Services Associate Job Description: The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing except…
Skills: Customer service, Membership sales, Communication, Interpersonal skills, Organizational skills
Phoenix, Arizona, United States • On-site
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The Member Services Associate is responsible for selling memberships, conducting facility tours, and providing exceptional customer service to members. They also manage front desk operations, coordinate events, and ensure the facility remains clean and organized.
Candidates must have a high school diploma or equivalent and 1-2 years of sales or customer service experience. Proficiency in Microsoft Office and the ability to work flexible evening and weekend hours are required.
Description
Job Title: Member Services Associate
The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball.
Key Responsibilities:
· Respond to inquiries from prospective members and provide information about club activities, events, and programs
· Conduct tours of the facility and explain membership options and benefits
· Process membership applications, payments, and renewals
· Collaborate with marketing team to develop and distribute promotional materials and social media content
· Attend community events to promote the club and recruit new members
· Collaborate with club management to plan and promote special events, tournaments, and social activities
· Handle member concerns, complaints, and suggestions, and escalate issues as needed
· Greet and farewell members and guests with a friendly and welcoming demeanor
· Manage the front desk: check members in, answer phone calls, and respond to emails
· Schedule court reservations and manage court availability
· Assist with equipment rentals and retail sales
· Keep the front desk and social areas clean and organized
· Provide information on club events, programs, and tournaments
· Assist with coordinating and scheduling private lessons and clinics
· Resolve customer complaints and issues in a timely and professional manner
· Work closely with the club management team to ensure the smooth operation of the club
· Other duties as assigned
· Make sure all members have a curated experience
· Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized
· Assist and help manage open play, leagues and events
· Assist and help with ball machine rental use
· Greet and farewell members and guests with a friendly and welcoming demeaner.
This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity.
Requirements
Qualifications:
Physical Requirements:
Elevate your game. Enjoy it for life.
🏓 Center Court Pickleball Club 🏓 🎉 Now Open: Visit us in Gilbert, Glendale, and Scottsdale to experience pickleball like never before. Pickleball enthusiasts deserve more than crowded courts and unreliable game experiences. At Center Court Pickleball Club, we offer premier indoor facilities and an exclusive community so you can get to your game faster and connect with players who love the sport as much as you do. ✨ More Than Just Courts – It’s an Experience: REFRESH: Eat, drink, and relax with us. PLAY: Pick up a paddle and enjoy our expertly-designed courts built for every skill level. RETAIL: Explore a wide range of high-quality pickleball gear and accessories. PLAYERS LOUNGE: Unwind in a comfortable lounge, perfect for post-game celebrations and connecting with other players. LOCKER ROOMS: Prepare like a pro with spacious and well-equipped facilities. From thrilling games to a welcoming community, Center Court Pickleball Club is where pickleball enthusiasts come to play, connect, and elevate their experience. 👉 Visit centercourtpickleball.com to join today!
Offices: Phoenix, Arizona 85251, US · 7000 E Mayo Blvd, Phoenix, Arizona 85054, US · 5960 W Bell Rd, Glendale, Arizona 85308, US · 1433 E Williams Field Rd, Gilbert, Arizona 85295, US
Elevate your game. Enjoy it for life.
🏓 Center Court Pickleball Club 🏓 🎉 Now Open: Visit us in Gilbert, Glendale, and Scottsdale to experience pickleball like never before. Pickleball enthusiasts deserve more than crowded courts and unreliable game experiences. At Center Court Pickleball Club, we offer premier indoor facilities and an exclusive community so you can get to your game faster and connect with players who love the sport as much as you do. ✨ More Than Just Courts – It’s an Experience: REFRESH: Eat, drink, and relax with us. PLAY: Pick up a paddle and enjoy our expertly-designed courts built for every skill level. RETAIL: Explore a wide range of high-quality pickleball gear and accessories. PLAYERS LOUNGE: Unwind in a comfortable lounge, perfect for post-game celebrations and connecting with other players. LOCKER ROOMS: Prepare like a pro with spacious and well-equipped facilities. From thrilling games to a welcoming community, Center Court Pickleball Club is where pickleball enthusiasts come to play, connect, and elevate their experience. 👉 Visit centercourtpickleball.com to join today!
Offices: Phoenix, Arizona 85251, US · 7000 E Mayo Blvd, Phoenix, Arizona 85054, US · 5960 W Bell Rd, Glendale, Arizona 85308, US · 1433 E Williams Field Rd, Gilbert, Arizona 85295, US
