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Charlotte, North Carolina, United States · On-site
Entry level$450M raised
Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be r…
Skills: Document processing, Equipment operation, Attention to detail, Quality assurance, Data entry
Remittance Processing Specialist II - Operator-1st Shift
Monterey Park, California, United States · On-site
$16/hr–$17/hr
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Data Driven Marketing Senior Analyst II – Creative Strategy
New York, New York, United States · Hybrid
$100k–$161k/yr
Mid level$450M raised
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Chicago, Illinois, United States · On-site
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Customer Service Representative - Spanish Bilingual
Erdenet, Orkhon, Mongolia · Remote OK
$16/hr–$17/hr
Entry level$450M raised
Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be r…
Skills: Customer Service, Bilingual, Spanish, Sales, Call Center
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$125k–$140k/yr
Full-time
high school, bachelor degree
Healthcare, Paid Time Off, Volunteer Time Off, Holidays, Employer-Matched Retirement Plan, Employee Stock Purchase Plan
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Manager oversees a team responsible for the consultation, implementation, and escalation of customer software solutions. They are accountable for staff development, performance management, and aligning team strategy with business objectives.
Requirements
Candidates must have a Bachelor's degree in Business or Information Systems with 5 years of experience, or a high school diploma with 9 years of experience. Strong leadership, technical aptitude, and proficiency in service delivery software are required.
Full job description
Why Join Us
Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.
We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
We offer competitive benefits starting on day one, designed to support your life both in and out of work.
42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.
The Manager of Technical Delivery oversees a team of individuals responsible for the consultation, implementation, and escalation of new and existing customer software implementations. The position includes hiring and staff forecasting, performance management, skills development and mentoring as well as client escalations. This position assures the resources are maintained at acceptable chargeable and productive utilization levels and works closely with the other parts of Client Services to gain efficiencies and maintain a high level of client satisfaction. In addition, this position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team.
Applies people leadership and leading knowledge skills and experiences to attract, retain, inspire and develop team members. Builds successful cohesive teams. Creates and collaborates on the vision and direction for their team and business segment. Takes accountability for their team’s performance.
Identifies group level challenges, recommends and executes solutions. Solves considerably difficult business problems through both effective use of financial and technology management while leveraging human resource management.
Accepts feedback from supervisors and peers; learns from successes and failures. Expresses thoughts and opinions in a productive manner about improvements in capabilities. Instills confidence in junior & senior members of the team.
Is highly effective in interacting with peers, teams, business partners, & management to align strategy & objectives to a solution outcome. Utilizes proper latitude & autonomy.
High degree of proficiency implementing, testing and supporting Deluxe software and subcomponents
Basic Qualifications (BQs)
Bachelors in Business Administration or Information Systems and 5 years experience or HS/GED and 9 years experience.
Preferred Qualifications (PQs)
7 years of related experience and 3 years of management experience.
Excellent communication skills both written and verbal towards both technical and non-technical audiences.
Strong leadership skills.
High degree of proficiency implementing, testing and supporting service delivery software and subcomponents. Experience working within a modified agile scrum framework.
Exceptional analytical skills, customer service orientation, detail orientation and administrative skills.
Ability to navigate and manage ambiguous situations; manage changing, competing and conflicting priorities; and multitask effectively, while balancing urgency, speed, accuracy and consistency.
Strong technical aptitude with Microsoft Office products required
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $125,000.00 - $140,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
Deluxe, a trusted payments and data company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner.
Offices: 801 Marquette Ave S, Minneapolis, Minnesota 55402, US · 5565 Glenridge Connector NE, Sandy Springs, Georgia 30342, US · 16505 W 113th St, Lenexa, Kansas 66219, US
Deluxe, a trusted payments and data company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner.
Offices: 801 Marquette Ave S, Minneapolis, Minnesota 55402, US · 5565 Glenridge Connector NE, Sandy Springs, Georgia 30342, US · 16505 W 113th St, Lenexa, Kansas 66219, US