Durham, North Carolina, United States · On-site
Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in …
Skills: Care management, Patient outreach, Health education, Data analysis, Motivational interviewing
Iredell County, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient registration, Insurance verification, Financial counseling, Prior authorization, Billing and collections
Durham, North Carolina, United States · Remote Solely
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: ICD-10-CM, CPT-4, Medical coding, DRG assignment, APC assignment
Durham, North Carolina, United States · On-site
$20/hr–$24/hr
Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duk…
Skills: Customer Service, Emergency Response, Situational Awareness, Incident Reporting, Visitor Monitoring
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Nursing Process, Patient Assessment, Obstetrical Care, Gynecological Care, Patient-Centered Care
Durham, North Carolina, United States · On-site
Duke Emergency Medicine Highlights: Frontline Medicine at Its Best. Deliver rapid, high-impact top-of-scope care to patients with diverse and complex emergency conditions in a fast-paced, high-acuity environment. Unmatch…
Skills: Emergency Medicine, Critical Care, Triage, Physical Examinations, Diagnostic Procedures
Raleigh, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Radiographic Exposure, Radiation Safety, Patient Positioning, Fluoroscopy, Image Processing
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient Scheduling, Medical Triage, EPIC, Maestro Care, Insurance Authorization
Durham, North Carolina, United States · On-site
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusi…
Skills: Clinical Research Operations, Biospecimen Collection, Patient Consent, Data Abstraction, EPIC EMR
Durham, North Carolina, United States · Hybrid
$63k–$108k/yr
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusi…
Skills: Financial reporting, Budget development, Financial analysis, Cost accounting, Variance reporting
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Clinical Leadership, Patient Care, Staff Education, Quality Assurance, Informatics
Raleigh, North Carolina, United States · On-site
As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team t…
Skills: Triage, Physical Examination, Diagnostic Procedures, Therapeutic Procedures, Patient Care Coordination
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Calendar Management, Executive Support, Meeting Coordination, Procurement, Expense Reconciliation
Cary, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Mammography, Radiographic equipment operation, Patient positioning, Quality control, Diagnostic imaging
Durham, North Carolina, United States · On-site
As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team t…
Skills: Patient Care, Diagnostic Procedures, Therapeutic Procedures, Physical Examinations, Patient History Taking
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Neonatal Critical Care, Pediatric Critical Care, Flight Nursing, Ground Transport, Patient Assessment
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Specimen processing, Phlebotomy, Laboratory records, Quality control, Infection control
Cary, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Operational Leadership, Staff Supervision, Infection Control, Sterilization Standards, Performance Improvement
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Administrative Support, Medical Record Management, Patient Pedigree Creation, EMR Proficiency, Specimen Collection
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Health Information Management, Document Management, HIPAA Compliance, Electronic Health Records, Customer Service
Durham, North Carolina, United States • On-site
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The Population Health Resource Associate coordinates comprehensive patient care plans and provides outreach to support patients with complex, chronic health conditions. The role also involves team leadership duties, including staff oversight, performance improvement, and data analysis to ensure adherence to care management protocols.
Candidates must have a high school degree or equivalent, with strong communication and organizational skills. Two years of customer service experience is preferred, and proficiency with electronic medical records software is highly desired.
Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.
The Population Health Resource Associate will implement, plan and coordinate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recovery or management of complex, chronic health conditions. This work is done in conjunction with the Complex Care Team (s).
Provide outreach and care management support to patients; educate clients of available community resources. Assist clients with coordination of care between healthcare providers and other complex care team(s). Performs a range of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/ translation, transportation coordination, and advocacy) for an active patient caseload to build individual and community capacity by increasing health knowledge and self-sufficiency and accurately documents activities with follow-up and plans of action. Act as a client advocate and support the development of problem solving skills; provide instructions in basic health care procedures. Coordinate and/or participate in community health activities to include preparing patient education materials, brochures, bulletins, newsletters and other promotional materials and/or publications. Attend off-site, outreach education and recruitment sessions. Maintain liaison with other programs, offices and departmentsat Duke to coordinate program business and to accomplish program objectives. Interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized. Promote program on key coalitions and task forces to foster collaboration, educate constituencies, leverage resources, and reduce duplication of services. Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness. Prepare reports and conduct preliminary analyses setting forth progress and adverse trends. Perform other related duties incidental to the work described herein. The work activity and patient acuity levels can create a stressful atmosphere. Additional responsibilities could include: Make home visits and other contacts with clients, as necessary. Coordinates regular practice visits and attends provider meetings to promote coordination of patient care. Accompany clients to scheduled appointments and/or referral sites, as needed. Serves as liaison to health/social services providers to build and maintain effective relationships with physicians, site leadership, hospital staff and other community stakeholders to ensure timely and appropriate patient follow-up. Team Lead Responsibilities: Provides regular oversight (including accompaniment into the field) of new hires and completes required performance adherence to program standards and implements improvement and development plans as needed. Utilize leadership principles to mobilize team to achieve positive outcomes. Conduct follow-up on outstanding matters to insure they are successfully resolved. Represents program interests at internal and external meetings. Collect and analyze key statistics (disease registries, biometrics, care management productivity, etc.) to ensure adherence to established care management protocols and benchmarks and investigates methods for improving service delivery. Complete chart reviews and facilitate peer review process among assigned staff members. Utilizes data to implement individual and program-level performance improvement activities (standardization of care, establishment of disease and population health metrics, consistency of reporting, information flow and management, job functions). Assess training needs of new and existing staff, identifies and coordinates continuing education, in-services and staff development opportunities to ensure that skill-sets adhere to established core competencies.
The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are: Organized and motivated by a fast-paced environment. Able to manage multiple tasks/projects simultaneously. Proficient in review and assess needs quickly. Strong with the use of computer software tools and data files. Comfortable with continuous change and self-initiating. Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics).
Additional job expectations include the ability to: Maintain strict confidentiality. Promote programs and services to community. Build effective and trusting relationships with patient/peers. Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests. Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions. Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate. Use data to analyze trends and to verify data.
High school degree or equivalent, as well as strong communications and organizational skills.
Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate's degree or higher may be substituted for experience.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 Davies Award Recipient, Duke Health is nationally recognized for IT and information management as the first healthcare system to be awarded top honors by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory and analytics health information technology capabilities. As a ‘Most Wired’ health system, our employees are among the top-skilled IT experts in the Triangle and work with leading scholars and researchers across Duke University to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
Offices: 2424 Erwin Road, Durham, NC 27715, US
View all jobs at Duke Health Technology SolutionsDuke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 Davies Award Recipient, Duke Health is nationally recognized for IT and information management as the first healthcare system to be awarded top honors by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory and analytics health information technology capabilities. As a ‘Most Wired’ health system, our employees are among the top-skilled IT experts in the Triangle and work with leading scholars and researchers across Duke University to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
Offices: 2424 Erwin Road, Durham, NC 27715, US
View all jobs at Duke Health Technology Solutions