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Full-time
high school, associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid holidays, Paid time off
Posted 14h ago
~40 hrs/week
Responsibilities
The Patient Services Manager leads the front-office team to ensure efficient daily operations and an exceptional patient experience. They are responsible for staff scheduling, performance management, financial oversight, and maintaining compliance with practice standards.
Requirements
Candidates must have at least a high school diploma, with an associate or bachelor degree preferred. Previous supervisory or management experience in a healthcare or medical office setting is highly desired.
Full job description
POSITION SUMMARY: The Patient Service Manager is responsible for leading and developing the patient service team while overseeing daily front-office operations to ensure exceptional patient experience and efficient practice performance. This position serves as a key leader within the practice, responsible for staff scheduling, performance management, operational standards, and patient service excellence. The Patient Service Manager works closely with the Practice Manager and doctors to support practice growth, achieve key performance indicators, and maintain a positive, patient-focused culture.
POSITION LOCATION: 750 N Grandstaff Dr, Auburn, IN 46706
WHAT WE OFFER:
Salary based on relevant knowledge and experience
6.5 paid holidays each year, plus 2 floating holidays
Approximately 8 days of Paid Time Off (PTO) during your first year of employment
Comprehensive benefits package including medical, dental, vision, and 401(k)
Company-paid certification programs that provide opportunities for professional development and wage increases upon successful completion
Career advancement opportunities throughout the organization, including pathways into expanded leadership and management roles
A supportive team environment focused on growth, development, and exceptional patient care
ESSENTIAL RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Team Leadership: Lead, coach, and develop front-office staff while fostering a positive, patient-focused culture. Create staff schedules, review timecards, support training efforts, and ensure compliance with company policies and attendance expectations.
Patient Experience: Oversee patient check-in and check-out processes, manage patient flow, and help resolve service concerns to ensure an exceptional patient experience. Support clinical operations as needed, including chart preparation and patient testing.
Operations & Financial Management: Coordinate daily office operations, including end-of-day responsibilities, cash handling, daily deposits, bank runs, insurance filing, claim follow-up, and accounts receivable support. Monitor operational processes to ensure accuracy, efficiency, and financial accountability.
Performance & Growth: Monitor and drive key performance indicators (KPIs), uphold operational standards, and identify opportunities to improve team performance, patient satisfaction, and practice efficiency.
Compliance & Practice Standards: Ensure compliance with HIPAA, company policies, and regulatory requirements while maintaining a safe, organized, and professional environment for patients and staff.
Other Duties: Perform additional responsibilities as assigned by the Practice Manager, Operations Director, and doctors.
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent required.
Associate's or Bachelor's degree preferred.
Previous supervisory or management experience preferred.
Experience in healthcare, optometry, ophthalmology, or medical office operations preferred.
COMPETENCIES:
Strong leadership, coaching, and team-building skills
Excellent organizational, time management, and multitasking abilities
Effective problem-solving and decision-making skills
Strong interpersonal, written, and verbal communication skills
Customer service mindset with a commitment to delivering an exceptional patient experience
Ability to build positive working relationships with patients, providers, staff, and support teams
Proactive, adaptable, and able to perform effectively in a fast-paced environment
Basic understanding of financial, operational, and performance metrics
Ability to maintain confidentiality and comply with company policies and regulatory requirements
Dependable attendance and flexibility to work occasional evenings and weekends as business needs require
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.
Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Bridgeview Eye Partners is a Management Service Organization that offers 30+ years of experience in building unparalleled excellence in the eyecare industry. Founded on a truly integrated patient care model, Bridgeview Eye Partners offers tremendous professional leadership, customized business solutions, access to capital, and robust administrative resources to enhance and expand our partners' patient care delivery systems. Working together we bridge the gaps to deliver a new view in eye care.
Based on 385 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,315 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Ascension, Franciscan Health, Franciscan Alliance, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 510 of the 5315 open administrative positions offer remote or hybrid work (178 remote, 332 hybrid).
How do I apply for Administrative jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.