Customer Service Representative - Salvin Dental (40549)
Charlotte, North Carolina, United States · On-site
Mid level
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Skills: Customer Service, Order Processing, ERP Systems, CRM Database, Problem Solving
Charlotte, North Carolina, United States · On-site
$69k–$80k/yr
Entry level
About Virtualite Virtualite Business Process Outsourcing Services delivers scalable digital and virtual support solutions that help businesses operate more efficiently. As our client base grows, we are expanding our insi…
Fayetteville, North Carolina, United States · On-site
Mid level
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Skills: ICD-10 Coding, Medical Records Management, PointClickCare, Long Term Care Regulations, Microsoft Word
Asheville, North Carolina, United States · Remote OK
Mid level
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Be You. At Duke, we believe that innovation thrives when people with diverse backgrounds, experiences, and perspectives come together. Join Duke Capital Partners (DCP), an investment platform dedicated to supporting the …
Skills: Customer Service, Interpersonal Skills, Written Communication, Verbal Communication, Organization
Bessemer City, North Carolina, United States · Remote OK
$47k–$75k/yr
Mid level$948M raised
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Winston-Salem, North Carolina, United States · On-site
Mid level
Job DetailsJob Location: Salem Academy and College - Winston Salem, NC 27101About Salem Academy and College Salem Academy and College is the oldest continuously operating educational institution for girls and women in th…
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site w…
Chapel Hill, North Carolina, United States · On-site
Entry level
Location Crosstown at Chapel Hill - 6123 Farrington Rd Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a…
Skills: Fair Housing Laws, Affordable Housing Programs, Microsoft Office, Personal Accountability, Persuasiveness
Wilmington, North Carolina, United States · On-site
Entry level
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Skills: Customer Service, Reservation Management, Time Management, Multitasking, Phone Etiquette
Category Manager - Banking Operations and Global Services
Atlanta, Georgia, United States · On-site
$104k–$130k/yr
Senior
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Asheville, North Carolina, United States · On-site
$20/hr–$21/hr
Mid level$2.5B raised
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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …
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Charlotte, North Carolina, United States · On-site
Mid level$40M raised
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: HR Analytics, Data Reporting, Microsoft Excel, Microsoft PowerPoint, Workday
House Manager & Family Assistant (with Childcare Support)
Winston-Salem, North Carolina, United States · On-site
$28/hr–$30/hr
Mid level
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Skills: Analytical Thinking, Critical Thinking, Attention To Detail, Problem Solving, Time Management
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
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Skills: Customer Service, Cash Handling, Core Banking Systems, Microsoft Office, Communication Skills
Customer Service Representative - Salvin Dental (40549)
Provide high-quality customer support via phone, email, and fax, including order processing and problem resolution. Maintain accurate customer records in ERP and CRM systems while coordinating product returns and repairs.
Requirements
Requires two years of customer service experience in a call center or manufacturing environment. Proficiency in MS Office and the ability to handle high-volume phone calls in a sedentary office setting are essential.
At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™
We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.
Position Overview
The primary focus of the Customer Service Representative is to provide quality service to our customers. The CSR will effectively communicate with a diverse customer base via phone, email, and fax to respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; as well as perform related duties as required.
You’ll like this role if
You’ll like this role if you enjoy staying busy, solving problems, and making someone’s day easier. You’re someone who can juggle calls, emails, and tasks while keeping a positive attitude and strong attention to detail. If you like learning products, working with a team, and seeing your work directly impact customers, this is a great fit.
Why You’ll Love Working Here
Medium sized company – not too big, not too small – just enough to get things done and see your impact. Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more! Your work matters – you’ll play a key role in supporting customers and keeping operations running smoothly.
Who you’ll work with
You’ll report to the Customer Service Manager and work closely with a collaborative team of Customer Service Representatives, as well as cross-functional partners in Operations, Sales, and other internal teams.
What You’ll Do
Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes. Support customers through providing solutions including
Accurate order processing and pricing functions in the ERP system Changes to accounts Order inquiries such as tracking information and product ETAs Product advice/knowledge Coordinate product return/repair support including logging product and service complaints in a timely and professional manner Communication of product availability information
Provide outbound communication as necessary to resolve or follow-up on issues. Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities. Accurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team. Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences. Responsible for achieving all goals and metrics as assigned.
Related Duties
Customer Service Administrative duties, including web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports. Participation in special projects as assigned. Run reports as needed. Assists/backs-up peers.
QualificationsWhat You’ll Bring
Two years’ customer service experience in either a call center environment featuring a moderate to high volume of inbound and outbound calls or a manufacturing environment Experience with an order management system, including a CRM is preferred. Or an equivalent combination of training and experience. Have the ability to learn products, processes, services and customers. Basic to intermediate knowledge of MS Office, including Excel, Word, and Outlook. Communicate effectively and professionally, both verbally and in writing. Ability to answer incoming phone calls for the majority of each day. Ability and desire to multi-task and quickly reset priorities as dictated by workflow. Excellent organization skills. Ability to continuously be accurate and precise throughout an entire workday. Excellent interpersonal skills. Maintenance of a positive and enthusiastic attitude throughout each workday. Ability to quickly and thoroughly respond to customer inquiries. The ability to use a telephone and personal computer, while seated for the majority of an 8-hour shift, is required.
Physical Requirements/Working Locations
Office Environment
This position is based in an office environment and is primarily sedentary in nature. It requires regular use of standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Some roles may involve wearing a headset and sustained computer use for 8 or more hours per day. Employees may be required to sit, stand, or walk for extended periods, and occasional bending, lifting, or carrying items up to 50 pounds may be necessary.
Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer.
Related keywords
ERPCRMCustomer Service RepresentativeOrder ManagementDental IndustryInbound CallsOutbound CommunicationFreight RequestsFulfillment CenterData AccuracyManufacturing EnvironmentCall Center
Since 1900, our philosophy has been to create, innovate, and support the dental industry with exceptional products. Today, we’re proud to be one of the world’s largest manufacturers of disposable prophy angles and preventive dental products.
Offices: 13729 Shoreline Ct. E., Earth City, MO 63045, US
How much do Administrative jobs in North Carolina pay?
Based on 863 listings with disclosed salaries, most administrative jobs in North Carolina pay between $44k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in North Carolina right now?
There are currently 7,407 open administrative positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, Duke University Hospital, North Carolina Department of Environmental Quality, WCPSS Lifelong Learning with Community Schools, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in North Carolina?
Yes — 924 of the 7407 open administrative positions offer remote or hybrid work (308 remote, 616 hybrid).
How do I apply for Administrative jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.