Toronto, Ontario, Canada · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Customer Service, Claims Processing, Administrative Support, MS Office, AS400
Houston, Texas, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Data Entry, Filing, Data Compilation, Verbal Communication, Written Communication
Franklin, Tennessee, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Account Management, Inside Sales, Brokerage, Underwriting, Client Relationship Management
Atlanta, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Account Management, Inside Sales, Brokerage, Underwriting, Client Relationship Management
Indianapolis, Indiana, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Account Management, Inside Sales, Underwriting, Client Relationship Management, Risk Analysis
Sacramento, California, United States · On-site
$72k–$90k/yr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Underwriting Principles, Risk Evaluation, Policy Structure, Binding Authority, Market Placement Strategies
Fresno, California, United States · On-site
$50k–$75k/yr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Account Management, Insurance Underwriting, Negotiation, Market Analysis, Broker Relations
Chicago, Illinois, United States · Remote OK
$60k–$75k/yr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Account Management, Inside Sales, Underwriting, Client Relationship Management, Risk Analysis
Indiana, United States · Remote Solely
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Underwriting Analysis, Risk Assessment, Portfolio Management, Team Leadership, Mentorship
Indiana, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Underwriting, Risk Selection, Portfolio Management, Leadership, People Management
Georgia, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Title Insurance, Escrow, Closing, Real Estate Financial Services, SoftPro Select
Florida, United States · Remote OK
$88k–$110k/yr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Insurance Quoting, Policy Binding, Risk Analysis, Underwriting Concepts, Market Placement
Massachusetts, United States · Remote OK
$100k–$125k/yr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Underwriting, Risk Selection, Portfolio Management, Leadership, People Management
Massachusetts, United States · Remote OK
$20/hr–$30/hr
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Cloud Cost Analysis, Azure, Power BI, Excel, Financial Forecasting
Texas, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Data Analysis, SQL, Underwriting, Insurance, Databricks
Flower Mound, Texas, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Claims Processing, Policy Evaluation, Claims Settlement, Vendor Management, Report Preparation
Florida, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Environmental Law, Construction Defect Knowledge, Complex Claims Management, Liability Assessment, Settlement Negotiation
Flower Mound, Texas, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Bodily Injury Claims Support, Litigation Management, Legal Documentation, Medical Record Summarization, Case File Management
Atlanta, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Commercial Multi-line Underwriting, Risk Analysis, Team Leadership, Client Relationship Management, Policy Servicing
Arizona, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Broker Relationship Management, Sales Strategy, Agent Recruitment, Insurance Marketing, Revenue Growth
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The role focuses on providing customer service and administrative support, specifically reviewing and processing GAP and Loss of Employment claims. The incumbent will act as a subject matter expert for claims operations and seek process enhancements to improve efficiency.
Candidates must have a High School Diploma or GED and at least 5 years of experience in customer service or claims analysis within the insurance industry. Fluency in both English and French is required.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Language Fluency: English (Required)
Work Shift:
1st Shift (Canada)Please review the following job description:
As RMA is a small dynamic company, the incumbent will be expected to be flexible in the role, however, primary responsibilities involve customer service and administrative support. The incumbent will also review, process and report incoming GAP and Loss of Employment claims. Knowledge and understanding of the company markets and products within, will be key. Ongoing communication with internal departments and external clients is expected.KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Interact with customers, and all external clients, to understand and resolve general inquiries ensuring alignment with Service Level Agreements.
Offer outstanding customer service in a client service environment including satisfactory solutions to customer complaints.
Provide training, guidance, feedback, support, and inspiration to other Service Representatives.
Demonstrate knowledge of company products and principles of customer service.
Provide administrative support including, but not limited to, premium, refund and claims processing ensuring the efficient flow of business operations while adhering to reporting deadlines.
Review, validate and process claims on a day-to-day basis in alignment with Service Level Agreements and pertaining to claims philosophy and practices.
Liaise with claimants regularly and communicate fair and accurate determinations with an empathetic approach.
Develop a thorough understanding of each program and its mode of operations (i.e.. reporting formats, frequencies, etc.); act as a subject matter expert for assigned claims as well as operations processes and controls.
Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies and information gaps.
Effective file management for audit and compliance related functions
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED
5 years of experience in a customer service and/or claims analyst role, in the insurance industry
Fluently bilingual in French and English
CERTIFICATIONS, LICENSES, REGISTRATIONS
None
FUNCTIONAL SKILLS
Strong interpersonal and communication skills
Intermediate proficiency in MS Office tools (Outlook, Word, Excel, Teams)
Ability to juggle multiple tasks with multiple stakeholders
Strong analytical and critical thinking skills
AS400 knowledge
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Broker Benefits Services
CRC Benefits is built to help you grow. With more than 40 years of experience, we deliver employee benefits solutions that help brokers build stronger client relationships, win more business, and retain it. Our team of specialists works side by side with you, combining real-world expertise with powerful digital tools to simplify quoting, enrollment, and renewals. We’re not just a general agency. We provide strategic support through leading technology, strong national carrier relationships, and a compliance team you can rely on. Let’s grow your business, together. www.crcbenefits.com
Offices: 12404 Park Central Dr., Dallas, TX 75251, US
Broker Benefits Services
CRC Benefits is built to help you grow. With more than 40 years of experience, we deliver employee benefits solutions that help brokers build stronger client relationships, win more business, and retain it. Our team of specialists works side by side with you, combining real-world expertise with powerful digital tools to simplify quoting, enrollment, and renewals. We’re not just a general agency. We provide strategic support through leading technology, strong national carrier relationships, and a compliance team you can rely on. Let’s grow your business, together. www.crcbenefits.com
Offices: 12404 Park Central Dr., Dallas, TX 75251, US
