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Jobs at Zurich Canada (Now Hiring) — 173 open

Zurich Canada logoZurich Canada

Workplace Technology Support Analyst

Singapore, Singapore · On-site

Mid level

The role spans support and contribution across IT projects and initiatives involving deliverables and resources in Singapore. Provide advanced technical support (telephone, remote and deskside) to internal Zurich employe…

Skills: Technical Support, Incident Management, Problem Management, Root Cause Analysis, SLA Management

Zurich Canada logoZurich Canada

Student Worker - Claims

Oslo, Norway · Hybrid

Entry level

Student Worker (Part-Time) – Claims, Zurich Insurance, Norway Are you looking to combine your studies with practical work experience in a leading international insurance company? Are you currently studying at university …

Skills: Administrative Support, Data Gathering, Claims Processing, Invoice Processing, Norwegian Language

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Strategic Account Manager

Birmingham, England, United Kingdom · Hybrid

Senior+

Working hours: This role is available on a part-time, job-share or full-time basis. Location: We’re flexible on where you are based, however, there will be regularly travel to London and other UK offices when required. C…

Skills: Strategic Account Management, B2B Negotiation, P&L Management, Partnership Development, Sales Strategy

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Beca Claims - Análisis de Datos

Barcelona, Catalonia, Spain · On-site

Entry level

¡Hola! Soy Leyre, recruiter de esta posición. Me encanta escribir y leer historias de terror, pero de lo que más disfruto es de una buena comida familiar con las personas que más quiero. Si te gusta la música de los sete…

Skills: Analytical Capacity, Excel, Database Tools, Business Intelligence, UiPath

Zurich Canada logoZurich Canada

Senior Chemical Risk Engineer (m/w/d) 80 - 100%

Zurich, Zurich, Switzerland · Hybrid

Senior

Bist du daran interessiert, deine Expertise in einem neuen Umfeld einzubringen und eine Versicherung sowie ihre Kundinnen und Kunden dabei zu unterstützen, Risiken besser zu verstehen und zu reduzieren? Wenn du eine fach…

Skills: Risk Assessment, Chemical Engineering, Risk Management, Damage Scenario Development, Stakeholder Management

Zurich Canada logoZurich Canada

Accident & Health Underwriter - Zurich Asuransi Indonesia

Special capital Region of Jakarta, Java, Indonesia · On-site

Mid level

Job Qualifications Required: Min 4 years experience as Health Underwriter Experience in risk assessment, medical underwriting, or claims analysis is highly preferred Job Accountabilities - Key Accountabilities Managing, …

Skills: Health Underwriting, Risk Assessment, Medical Underwriting, Claims Analysis, Risk Profile Analysis

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(Senior) Internal Auditor (m/f/d) 80 - 100%

Zurich, Zurich, Switzerland · Hybrid

Senior

Zurich Group Audit is a diverse international team of over 275 colleagues from 33 different nationalities, working globally as one function with a common purpose: to keep Zurich safe. Together, we bring our skills, capab…

Skills: Internal Audit, Risk Management, Compliance, Data Analytics, GenAI

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Claims Business Analyst

Paris, Ile-de-France, France · On-site

Mid level

Vous aimez l’analyse de risques et la relation client, vous avez le sens de la négociation et vous êtes prêt pour un nouveau challenge ! Zurich France, entreprise appartenant à un groupe international de premier ordre, o…

Skills: SQL, Power BI, Python, R, Advanced Excel

Zurich Canada logoZurich Canada

Lead Quality Engineer

Sydney, New South Wales, Australia · Hybrid

Senior+

A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformatio…

Skills: Software Quality Engineering, Team Leadership, Test Automation Frameworks, CI/CD Pipelines, DevSecOps

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Werkstudent im Bereich Compliance (m/w/d)

Cologne, North Rhine-Westphalia, Germany · Hybrid

Entry level

Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…

Skills: Data Preparation, Reporting, Quality Assurance, Data Analysis, Microsoft Excel

Zurich Canada logoZurich Canada

Ejecutivo de Indemnizaciones

Quito, Ecuador · On-site

Mid level

¿Te apasiona el mundo de los seguros? ¿Te gusta trabajar en ambientes dinámicos y retadores?, Si tu respuesta es Sí, te comentamos que estamos buscando un: Ejecutivo de Indemnizaciones ROL Investigar, analizar y resolver…

Skills: Claims Analysis, Life Insurance, Customer Service, Conflict Management, Assertive Communication

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Bodily Injury Claims Handler Motor - Dublin Hybrid

Dublin, Leinster, Ireland · Hybrid

Senior+

Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority li…

Skills: Bodily Injury Claims Handling, Liability Assessment, Quantum Analysis, Reserve Estimation, Policy Interpretation

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Teamleitung Zurich Kundenservice (m/w/d)

Frankfurt, Hesse, Germany · Hybrid

Mid level

Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…

Skills: Team Leadership, Customer Service Management, Process Optimization, SLA Compliance, Communication Skills

Zurich Canada logoZurich Canada

Suscriptor/a Mercado Pymes Madrid

Madrid, Community of Madrid, Spain · Hybrid

Mid level

¡Hola! Soy Mariana, recruiter de esta posición. Viajar es una de mis mayores alegrías, y lo que lo hace aún más especial es poder vivir esas experiencias con mi familia y nuestra querida gata Rosita. Quizás somos la déci…

Skills: SME Underwriting, Business Development, Negotiation, Portfolio Management, Cross-selling

Zurich Canada logoZurich Canada

Customer Service Team Leader

Swindon, England, United Kingdom · Hybrid

Mid level

Working hours: This role is available on a part-time, job-share or full-time basis Location: Swindon / Hybrid – you’ll be expected to work from our Swindon office three days per week. During your first few months in the …

Skills: Team Leadership, Coaching, Performance Management, Customer Experience, Process Improvement

Zurich Canada logoZurich Canada

Werkstudent in Investment Management (m/w/d)

Cologne, North Rhine-Westphalia, Germany · Hybrid

Entry level

Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…

Skills: Data Analysis, Portfolio Monitoring, Fund Analysis, ESG Reporting, Excel

Zurich Canada logoZurich Canada

CRM Marketing Manager

Fareham, England, United Kingdom · Hybrid

Senior

Working hours: This role is available on a part-time, job-share or full-time basis. Salary: Depending on experience plus an excellent benefits package. Location: Location: Hybrid – Swindon, Farnborough or London, 2-3 day…

Skills: Salesforce, Marketing Cloud, CRM Architecture, Campaign Optimization, Copywriting

Zurich Canada logoZurich Canada

Regional Income Development Executive - West Division

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · Remote OK

$145k–$170k/yr

Mid level

Due to continued sales success, Zurich is looking for a Regional Income Development Executive to support the sales efforts in our West Division. The ideal candidate will live in the Wstern Division which includes Califor…

Skills: Sales Techniques, Relationship Management, Dealership Training, F&I Product Knowledge, Warranty Claims Terminology

Zurich Canada logoZurich Canada

Admin Senior Executive, Ipoh

Kuala Lumpur, Kuala Lumpur, Malaysia · On-site

Senior

Job Summary Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a s…

Skills: Team Supervision, Workflow Monitoring, Performance Tracking, Customer Inquiry Resolution, Process Improvement

Zurich Canada logoZurich Canada

GERENTE NEGOCIOS PREVIDENCIA III

São Paulo, São Paulo, Brazil · Hybrid

Senior

NOSSA EMPRESA A Zurich incentiva a diversidade em todas as suas formas! Convidamos as #mulheres, pessoas #negras, pessoas com deficiência #PCD, #LGBTQIA+ e profissionais da #melhor idade a se candidatarem às nossas vagas…

Skills: Private Pension Management, Consultative Selling, Portfolio Management, Financial Planning, Cross-selling

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Showing 1–20 of 173

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Workplace Technology Support Analyst

Zurich Canada

Singapore, Singapore • On-site

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Mid level

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  • Full-time
  • Posted 7h ago
  • Apply by Jun 23
  • ~40 hrs/week

Responsibilities

Provide advanced technical support and handle escalations for internal employees and contractors to ensure timely service restoration. Lead incident and problem management processes while contributing to IT projects and mentoring junior team members.

Requirements

Requires a candidate capable of performing in-depth technical diagnosis and managing complex escalations within SLA targets. Must possess strong communication skills for stakeholder engagement and a commitment to ITIL-aligned processes.

Full job description

  • The role spans support and contribution across IT projects and initiatives involving deliverables and resources in Singapore.
  • Provide advanced technical support (telephone, remote and deskside) to internal Zurich employees and external offshore Contractors, including handling escalations from L1 support.
  • Take ownership of incidents escalated from the Service Desk, performing in-depth diagnosis, root cause analysis, and resolution within agreed SLA targets.
  • Accurately record, update, and manage incidents and service requests within the Call Logging System in line with Incident and Problem Management processes.
  • Lead incident determination and resolution activities, ensuring timely restoration of services and minimizing business impact.
  • Proactively identify recurring issues and take ownership within the Problem Management process, including investigation, documentation, and implementation of permanent fixes.
  • Act as a key escalation point for complex technical issues and provide guidance to L1 engineers on resolution approaches.
  • Support Incident Management activities, including acting as Backup Incident Coordinator when required.
  • Deliver prioritized, high-quality support to key executive stakeholders, ensuring rapid response, effective resolution, and a consistently excellent service experience.
  • Provide On-call and After-Hours support for critical business impacting escalations as required.
  • Proactively highlight opportunities for product enhancements, process improvements, customer training, and SOE optimizations to management.
  • Demonstrate initiative by actively contributing to IT projects, operational improvements, and new service introductions beyond day-to-day support responsibilities.
  • Collaborate with cross-functional teams to support delivery of new technologies, transitions, and enhancements into operations.
  • Mentor and coach junior L1 team members, driving knowledge sharing and capability uplift within the team.
  • Ensure adherence to SLA, quality standards, and ITIL-aligned processes, maintaining a strong results and customer-focused approach.
  • Remain flexible and adaptable, supporting multiple layers of Client Services as required, including participation in rotational support models.
  • Maintain strong stakeholder engagement through effective interpersonal, written, and verbal communication skills.
  • Demonstrate working knowledge and alignment with Zurich Leadership Model, Zurich BASICS, and PERFORMS framework.

Related keywords

Workplace TechnologyL1 SupportL2 SupportCall Logging SystemSLAITILRoot Cause AnalysisSOEIncident CoordinatorTechnical SupportProblem ManagementExecutive SupportSingapore ITService DeskOperational Improvements

About Zurich Canada

LinkedInVisit site
Industry
Insurance
Company size
501-1,000 employees
Headquarters
Toronto, ONTARIO
LinkedIn followers
24,484

Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories. Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses. We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0. Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires. Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises. Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.

Offices: First Canadian Place, 100 King Street West Suite 5500, P.O. Box 290, Toronto, ONTARIO M5X 1C9, CA

Life InsuranceSharing EconomyInsuranceProperty Management
View all jobs at Zurich Canada

About Zurich Canada

LinkedInVisit site
Industry
Insurance
Company size
501-1,000 employees
Headquarters
Toronto, ONTARIO
LinkedIn followers
24,484

Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories. Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses. We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0. Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires. Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises. Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.

Offices: First Canadian Place, 100 King Street West Suite 5500, P.O. Box 290, Toronto, ONTARIO M5X 1C9, CA

Life InsuranceSharing EconomyInsuranceProperty Management
View all jobs at Zurich Canada

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