The role spans support and contribution across IT projects and initiatives involving deliverables and resources in Singapore. Provide advanced technical support (telephone, remote and deskside) to internal Zurich employe…
Skills: Technical Support, Incident Management, Problem Management, Root Cause Analysis, SLA Management
Student Worker (Part-Time) – Claims, Zurich Insurance, Norway Are you looking to combine your studies with practical work experience in a leading international insurance company? Are you currently studying at university …
Skills: Administrative Support, Data Gathering, Claims Processing, Invoice Processing, Norwegian Language
Working hours: This role is available on a part-time, job-share or full-time basis. Location: We’re flexible on where you are based, however, there will be regularly travel to London and other UK offices when required. C…
¡Hola! Soy Leyre, recruiter de esta posición. Me encanta escribir y leer historias de terror, pero de lo que más disfruto es de una buena comida familiar con las personas que más quiero. Si te gusta la música de los sete…
Skills: Analytical Capacity, Excel, Database Tools, Business Intelligence, UiPath
Bist du daran interessiert, deine Expertise in einem neuen Umfeld einzubringen und eine Versicherung sowie ihre Kundinnen und Kunden dabei zu unterstützen, Risiken besser zu verstehen und zu reduzieren? Wenn du eine fach…
Accident & Health Underwriter - Zurich Asuransi Indonesia
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Job Qualifications Required: Min 4 years experience as Health Underwriter Experience in risk assessment, medical underwriting, or claims analysis is highly preferred Job Accountabilities - Key Accountabilities Managing, …
Skills: Health Underwriting, Risk Assessment, Medical Underwriting, Claims Analysis, Risk Profile Analysis
Zurich Group Audit is a diverse international team of over 275 colleagues from 33 different nationalities, working globally as one function with a common purpose: to keep Zurich safe. Together, we bring our skills, capab…
Skills: Internal Audit, Risk Management, Compliance, Data Analytics, GenAI
Vous aimez l’analyse de risques et la relation client, vous avez le sens de la négociation et vous êtes prêt pour un nouveau challenge ! Zurich France, entreprise appartenant à un groupe international de premier ordre, o…
A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformatio…
Skills: Software Quality Engineering, Team Leadership, Test Automation Frameworks, CI/CD Pipelines, DevSecOps
Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…
Skills: Data Preparation, Reporting, Quality Assurance, Data Analysis, Microsoft Excel
¿Te apasiona el mundo de los seguros? ¿Te gusta trabajar en ambientes dinámicos y retadores?, Si tu respuesta es Sí, te comentamos que estamos buscando un: Ejecutivo de Indemnizaciones ROL Investigar, analizar y resolver…
Skills: Claims Analysis, Life Insurance, Customer Service, Conflict Management, Assertive Communication
Bodily Injury Claims Handler Motor - Dublin Hybrid
Dublin, Leinster, Ireland · Hybrid
Senior+
Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority li…
Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…
Skills: Team Leadership, Customer Service Management, Process Optimization, SLA Compliance, Communication Skills
¡Hola! Soy Mariana, recruiter de esta posición. Viajar es una de mis mayores alegrías, y lo que lo hace aún más especial es poder vivir esas experiencias con mi familia y nuestra querida gata Rosita. Quizás somos la déci…
Skills: SME Underwriting, Business Development, Negotiation, Portfolio Management, Cross-selling
Working hours: This role is available on a part-time, job-share or full-time basis Location: Swindon / Hybrid – you’ll be expected to work from our Swindon office three days per week. During your first few months in the …
Skills: Team Leadership, Coaching, Performance Management, Customer Experience, Process Improvement
Bist du bereit, mit dem Besten zu rechnen? Bei Zurich leben wir Versicherung neu. Um die Wünsche unserer Kunden noch besser zu erfüllen, gehen wir neue Wege, denken kreativ, arbeiten agil. Unsere Unternehmenskultur schen…
Skills: Data Analysis, Portfolio Monitoring, Fund Analysis, ESG Reporting, Excel
Working hours: This role is available on a part-time, job-share or full-time basis. Salary: Depending on experience plus an excellent benefits package. Location: Location: Hybrid – Swindon, Farnborough or London, 2-3 day…
Regional Income Development Executive - West Division
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · Remote OK
$145k–$170k/yr
Mid level
Due to continued sales success, Zurich is looking for a Regional Income Development Executive to support the sales efforts in our West Division. The ideal candidate will live in the Wstern Division which includes Califor…
Job Summary Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a s…
Skills: Team Supervision, Workflow Monitoring, Performance Tracking, Customer Inquiry Resolution, Process Improvement
NOSSA EMPRESA A Zurich incentiva a diversidade em todas as suas formas! Convidamos as #mulheres, pessoas #negras, pessoas com deficiência #PCD, #LGBTQIA+ e profissionais da #melhor idade a se candidatarem às nossas vagas…
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Full-time
Posted 7h ago
Apply by Jun 23
~40 hrs/week
Responsibilities
Provide advanced technical support and handle escalations for internal employees and contractors to ensure timely service restoration. Lead incident and problem management processes while contributing to IT projects and mentoring junior team members.
Requirements
Requires a candidate capable of performing in-depth technical diagnosis and managing complex escalations within SLA targets. Must possess strong communication skills for stakeholder engagement and a commitment to ITIL-aligned processes.
Full job description
The role spans support and contribution across IT projects and initiatives involving deliverables and resources in Singapore.
Provide advanced technical support (telephone, remote and deskside) to internal Zurich employees and external offshore Contractors, including handling escalations from L1 support.
Take ownership of incidents escalated from the Service Desk, performing in-depth diagnosis, root cause analysis, and resolution within agreed SLA targets.
Accurately record, update, and manage incidents and service requests within the Call Logging System in line with Incident and Problem Management processes.
Lead incident determination and resolution activities, ensuring timely restoration of services and minimizing business impact.
Proactively identify recurring issues and take ownership within the Problem Management process, including investigation, documentation, and implementation of permanent fixes.
Act as a key escalation point for complex technical issues and provide guidance to L1 engineers on resolution approaches.
Support Incident Management activities, including acting as Backup Incident Coordinator when required.
Deliver prioritized, high-quality support to key executive stakeholders, ensuring rapid response, effective resolution, and a consistently excellent service experience.
Provide On-call and After-Hours support for critical business impacting escalations as required.
Proactively highlight opportunities for product enhancements, process improvements, customer training, and SOE optimizations to management.
Demonstrate initiative by actively contributing to IT projects, operational improvements, and new service introductions beyond day-to-day support responsibilities.
Collaborate with cross-functional teams to support delivery of new technologies, transitions, and enhancements into operations.
Mentor and coach junior L1 team members, driving knowledge sharing and capability uplift within the team.
Ensure adherence to SLA, quality standards, and ITIL-aligned processes, maintaining a strong results and customer-focused approach.
Remain flexible and adaptable, supporting multiple layers of Client Services as required, including participation in rotational support models.
Maintain strong stakeholder engagement through effective interpersonal, written, and verbal communication skills.
Demonstrate working knowledge and alignment with Zurich Leadership Model, Zurich BASICS, and PERFORMS framework.
Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories.
Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses.
We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0.
Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires.
Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises.
Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.
Offices: First Canadian Place, 100 King Street West Suite 5500, P.O. Box 290, Toronto, ONTARIO M5X 1C9, CA
Life InsuranceSharing EconomyInsuranceProperty Management
Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories.
Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses.
We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0.
Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires.
Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises.
Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.
Offices: First Canadian Place, 100 King Street West Suite 5500, P.O. Box 290, Toronto, ONTARIO M5X 1C9, CA
Life InsuranceSharing EconomyInsuranceProperty Management