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Jobs at CMA CGM (Now Hiring) — 1,057 open

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Customer Service E

Ho Chi Minh City, Vietnam · On-site

Senior

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Customer service, Air operations, People management, Process design, Operational excellence

CMA CGM logoCMA CGM

Procurement Transformation Expert

Marseille, Provence-Alpes-Côte d'Azur, France · On-site

Senior

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Procurement transformation, Project management, Strategic sourcing, Process optimization, Data analytics

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Invoicing & Cost Controller | Sydney NSW or Melbourne VIC

Sydney, New South Wales, Australia · Hybrid

Mid level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud t…

Skills: Invoicing, Cost control, Operational accounting, Financial reporting, Accruals

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Billing and Documentation Solutions - Project Logistics

Manila, Metro Manila, Philippines · On-site

Mid level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Logistics operations, Project logistics, Industrial logistics, Shipment coordination, Supply chain management

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Customer Service Executive

Ho Chi Minh City, Vietnam · On-site

Senior

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Customer service, Air operations, Process design, People management, Operational excellence

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Dispatcher I

South Bend, Indiana, United States · On-site

$23/hr–$25/hr

Entry level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Coordination, Safety compliance, DOT regulation compliance, Customer service, Dispatching

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Customs Compliance Coordinator

Haarlemmermeer, North Holland, Netherlands · Hybrid

$4k–$5k/mo

Senior

CEVA Logistics is een toonaangevende internationale logistieke dienstverlener. In de regio Benelux hebben we meer dan 50 vestigingen verspreid over 30 locaties, waar we met ruim 11.000 collega’s dagelijks bijdragen aan o…

Skills: Customs compliance, Auditing, Regulatory compliance, Customs legislation, Advisory

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VIE Business Developer - CMA CGM Mauritania

Nouakchott, Nouakchott-Ouest Region, Mauritania · On-site

Entry level

Dirigé par Rodolphe Saadé, le Groupe CMA CGM, un leader mondial du transport maritime et de la logistique, dessert plus de 420 ports dans le monde sur 5 continents. Avec sa filiale CEVA Logistics, et sa division de fret …

Skills: Business Development, Project Management, Strategic Planning, Market Analysis, Stakeholder Management

CMA CGM logoCMA CGM

Finance Generalist Supervisor - CMA CGM Mauritania

Nouakchott, Nouakchott-Ouest Region, Mauritania · On-site

Mid level

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and it…

Skills: Financial Management, Accounting, Treasury Management, Tax Compliance, Internal Control

CMA CGM logoCMA CGM

VIE Business Developer - CMA CGM Mauritanie

Nouakchott, Nouakchott-Ouest Region, Mauritania · On-site

Entry level

Dirigé par Rodolphe Saadé, le Groupe CMA CGM, acteur mondial du transport maritime et de la logistique, dessert plus de 420 ports dans le monde sur les cinq continents. Avec sa filiale CEVA Logistics, leader mondial de l…

Skills: Business Development, Project Management, Strategic Planning, Market Analysis, Stakeholder Management

CMA CGM logoCMA CGM

Supply Chain Operations Specialist I

South Bend, Indiana, United States · On-site

$19/hr–$21/hr

Mid level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Customer service, Data integrity, Transportation operations, Logistics, Microsoft Office

CMA CGM logoCMA CGM

Customer Operations Support

Manila, Metro Manila, Philippines · On-site

Mid level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Logistics, Freight forwarding, Customer operations, Shipment coordination, Supply chain management

CMA CGM logoCMA CGM

Customs Agent

Haarlemmermeer, North Holland, Netherlands · Hybrid

$3k–$4k/mo

Entry level

CEVA Logistics is een toonaangevende internationale logistieke dienstverlener. In de regio Benelux hebben we meer dan 50 vestigingen verspreid over 30 locaties, waar we met ruim 11.000 collega’s dagelijks bijdragen aan o…

Skills: Customs declarations, Customs regulations, Administrative tasks, Logistics, Compliance

CMA CGM logoCMA CGM

Material Handler/ Operator II

South Bend, Indiana, United States · On-site

$18/hr–$21/hr

Mid level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Warehouse logistics, Equipment operation, Picking inventory, Counting cargo, Hand staging

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Finance Operations Manager

Manila, Metro Manila, Philippines · On-site

Senior

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Accounting policies, Financial reporting, Cash flow management, Internal controls, Budgeting

CMA CGM logoCMA CGM

Forklift Operator

Manila, Metro Manila, Philippines · On-site

Entry level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Forklift operation, Reach truck operation, Inventory management, Warehouse operations, Loading and unloading

CMA CGM logoCMA CGM

Customer Excellence Analyst

Istanbul, Istanbul, Turkey · Hybrid

Mid level

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and it…

Skills: Customer experience, Process improvement, Data analysis, Project management, Stakeholder management

CMA CGM logoCMA CGM

Site Support Technician (Nights)

Barstow, California, United States · On-site

Entry level

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: IT Support, Hardware Configuration, Software Installation, Windows OS, Microsoft Office Suite

CMA CGM logoCMA CGM

Key Account Management Senior Expert APAC

Singapore, Singapore · On-site

Senior+

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …

Skills: Key Account Management, Sales Strategy, Tender Management, Lobbying, Analytical Skills

CMA CGM logoCMA CGM

Business Unit Management Senior Manager Croatia

Grad Ploče, Croatia · On-site

Senior

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and it…

Skills: Financial Management, Business Development, Sales Leadership, Team Management, Internal Control

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Showing 1–20 of 1,057

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Customer Service E

CMA CGM

Ho Chi Minh City, Vietnam • On-site

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Senior

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  • Full-time
  • Annual leave entitlement, Pension, Health assurance, Life assurance
  • Posted 12h ago
  • ~40 hrs/week

Responsibilities

The role acts as the primary customer-facing contact for operational processes, managing orders, shipment status, and customer inquiries. It is responsible for delivering superior customer service, handling complaints, and supporting operational excellence within the air product organization.

Requirements

The candidate must possess strong people management skills and experience in air operations, process design, and execution. Proficiency in finance, administration, and the ability to coordinate projects at a national level are also required.

Full job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

 

YOUR ROLE

  • As part of the country level customer service team this role is primarily accountable for providing our customers with a consistent and positive experience when dealing with CEVA. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with CEVA customer service and operational excellence guiding principles. Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. This role is at the front line of putting the customer firmly back at the heart of the organisation and becoming truly customer centric in our approach. Delivering on our service promise; the role is accountable for customer and operational excellence which focuses on enhancing the customer experience through consistent and seamless delivery of great customer service

 

WHAT ARE YOU GOING TO DO?

  • Acts as customer facing front end to all operational processes (front office tasks & actions)
  • Acts as key contact for allocated customers / manages adhoc & on demand engagement
  • Accepts and processes customer orders (in line with station process)
  • Stays informed on shipment and exception status for allocated customers shipments
  • Proactively informs customer on shipment status and exceptions
  • Passes on leads to Sales (new lanes / business opportunities / increase share of wallet)
  • Handles customer inquiries
  • Handles customer requests with regard to various topics (engages with additional stakeholders where required)
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions (service recovery)
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
  • Able to perform effectively under high‑pressure situations, delivering tasks with exceptional speed, precision, and accountability
  • Support BD, Operations and Product as required (customer facing interaction)
  • Develop customer relationships and ensure that customer service levels within the station are maintained
  • Active participation in the customer service process contributing positively to regional/country SLA’s and Global/Country operational KPI’s

 

WHAT ARE WE LOOKING FOR?

  • Strong People Management Skills
  • Ability to coordinate, plan and monitor at national level Air projects
  • Strong background in process design and execution
  • Experience within Air Operations
  • Experience within Finance and Administration
  • Strategic exposure necessary

 

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Related keywords

LogisticsAir freightCustomer serviceSupply chainOperational excellenceKPISLAProcess designService recoveryStakeholder managementBusiness developmentShipment trackingCustomer satisfactionFront officeAir operations

About CMA CGM

LinkedInVisit site
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Marseille, Provence-Alpes-Côte d'Azur
LinkedIn followers
1,715,105

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion". Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located. The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025. CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin). Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050. The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

Offices: 4, Quai d'arenc, Marseille, Provence-Alpes-Côte d'Azur 13002, FR

Container ShippingTransportLogisticsMaritimeIntermodalDoor-to-doorand MediaAngel InvestmentConsultingShipping
View all jobs at CMA CGM

About CMA CGM

LinkedInVisit site
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Marseille, Provence-Alpes-Côte d'Azur
LinkedIn followers
1,715,105

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion". Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located. The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025. CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin). Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050. The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

Offices: 4, Quai d'arenc, Marseille, Provence-Alpes-Côte d'Azur 13002, FR

Container ShippingTransportLogisticsMaritimeIntermodalDoor-to-doorand MediaAngel InvestmentConsultingShipping
View all jobs at CMA CGM

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