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Skills: Customer Service, Troubleshooting, Microsoft Office Suite, Transportation Management System (TMS), AS400
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$18/hr–$26/hr
Full-time
high school
Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision
Posted 12d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
The role serves as the first point of contact for customers to troubleshoot delivery issues and manage account relationships. Key tasks include handling calls, tracing loads via TMS, and coordinating between sales teams and customers to ensure timely delivery.
Requirements
Candidates must have a high school diploma or GED and 0-3 years of customer service experience. Experience in freight forwarding, logistics, or trucking is preferred, along with proficiency in Microsoft Office.
Full job description
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Customer Service Representative I must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
Responsibilities
Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism
Work within TMS to trace loads and provide customers with necessary shipment updates
Set up routes and transit times / appointment scheduling for AIT's services
Assist in reviewing and proactively responding to customer emails within the assigned team inbox
Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
Serve as a liaison between sales and / or account management team and customers to enhance service experience
Update sales and / or account management team with any problems that require escalation
Review the process and take immediate action to correct or solve issues that may occur
Act as resource to new and existing customer accounts to assure accurate and timely delivery
Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
Develop and maintain relationships with AIT’s customers and vendors
The wage range for this position is $18.50-$26.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
Qualifications
Education Qualifications
High School or GED equivalent Required
Experience Qualifications
0-3 years experience in customer service or related roles Required
0-3 years experience working in Freight forwarding, logistics, 3PL, Transportation Brokerage, or Trucking company Preferred
Skills and Abilities
Microsoft Office Suite (Medium proficiency)
Transportation Management System (TMS) (Low proficiency)
AS400 (Low proficiency)
Other Skills We Hope to See:
A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Itasca, Illinois
LinkedIn followers
73,434
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 170 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com.
Our Mission
At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture.
Our Vision
Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US
Based on 2397 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 10,298 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
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