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$18/hr–$20/hr
Full-time
high school
Employee Assistance Program, Employee Hotel Room Discount, Paid Training, Professional Development Assistance
Posted 2d ago
~40 hrs/week
Responsibilities
The Night Auditor manages guest reservations, check-ins, and check-outs while providing high-quality customer service. They are also responsible for processing financial transactions and ensuring the accuracy of the hotel's nightly audit reports.
Requirements
Candidates must be high school graduates or equivalent with a preference for experience in customer service and data entry. Strong communication skills and proficiency with office equipment and computers are required.
Full job description
Night Auditor
"Join the Atira Hotels Family and Build a Legacy of Hospitality!"
Job Details
Work Location: Fairfield Inn & Suites Naperville Chicago - 1820 Abriter Ct, Naperville, IL 60563
Job Type:Full-time
Pay:$18 - $20 per hour
Schedule:8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends
Job Overview
The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.
Key Responsibilities
Reservation Management:
Receive and process reservations via phone, fax, and mail.
Enter reservations into the computer system and provide additional information.
Verify pricing, discounts, and billing information, and notify customers of room features and availability.
Maintain reservation files and resolve related problems.
Customer Service:
Check in and out guests efficiently.
Process customer payments and post applicable charges.
Inform customers of credit holds and conduct customer surveys.
Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
Keep customers informed of company policies, procedures, and account statuses.
Professional Relations:
Maintain the company’s professional reputation by providing superior customer service.
Assist and support area personnel as needed.
Coordinate with the Accounting Department regarding customer credit status.
Keep management informed of area activities and significant problems.
Attend and participate in meetings as required.
Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
Perform any other tasks/duties as assigned by the manager/ supervisor.
Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Qualifications
Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Well organized and attentive to detail.
Willingness to assist others.
Strong typing abilities and proficiency with PC, calculator, and office equipment.
Benefits:
Employee assistance program
Employee hotel room discount
Paid training
Professional development assistance
WHY YOU’LL LOVE WORKING WITH US:
Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
If you’re still with us, there’s only one thing left to do: Apply nowand become part of something amazing!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
Related keywords
Night AuditHospitalityHotel OperationsGuest RelationsBillingReservation SystemsFinancial TransactionsClerical SupportCustomer SurveysCredit Status
Atira Hotels is one of the hotel industry’s top hotel management, investment and development companies based out of Chicago, Illinois. Our principals have been involved in the development and operation of hotels from over 20 franchise brands in ten states across the United States and are currently managing and asset managing hotel properties across the United States and Canada.
Offices: 1290 North Clybourn Avenue, Chicago, IL, USA, Chicago, IL 60610, US
Hotel DevelopmentHotel ManagementHotel Asset Managementand Hotel InvestmentHospitalityHotelBusiness Development
How many Administrative jobs are open in Naperville, IL right now?
There are currently 159 open administrative positions in Naperville, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Naperville, IL?
Companies currently hiring include Duly Health and Care, Nevada System of Higher Education, RXO, Inc., Northwestern Medicine, Naperville Public Library, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Naperville, IL?
Yes — 14 of the 159 open administrative positions offer remote or hybrid work (6 remote, 8 hybrid).
How do I apply for Administrative jobs in Naperville, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.