*Opportunity for promotion* Company Overview: Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth g…
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STWHJ
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$16/hr–$20/hr
Part-time
401k Plan, Medical Coverage, Pharmacy Coverage, Flexible Spending Account, Health Savings Account, Commuter Benefit
Posted 5h ago
~40 hrs/week
Responsibilities
Operate cash registers, scanners, and scales to process customer payments accurately. Maintain store standards by following packing procedures and ensuring a positive customer experience through engagement and service.
Requirements
Candidates must have excellent communication skills and the ability to lift up to 50 lbs while standing for long periods. Flexibility to work non-traditional hours, including weekends and evenings, is required.
Full job description
Opportunity for promotion
Company Overview:
Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.
Retail Professional – Heinen’s Diamond Difference Standards:
As an associate of Heinen’s there are key components to learn, implement and master. Each of these are integral to the Heinen’s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago.
Professional Appearance - Ensure you present yourself, your team, your products and your department in support of our Brand.
Acknowledge - Acknowledge customers with a smile and eye contact.
Evaluate - Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.
Thank - Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team.
Engage - Engage customers when appropriate.
Responsibilities:
Operate scanners, scales, cash registers and other electronics.
Accept payments, ensuring all prices and quantities are accurate.
Follow all store procedures regarding coupons, gift cards or the purchase of specific items, such as alcohol.
Follow company standards for proper packing.
Acquire and share knowledge of the store.
Prioritize daily work based on varying business needs.
Attend required corporate meetings and training classes.
Comply with all personal and food safety company standards.
Performs other duties as assigned.
Qualifications:
Possess excellent written and verbal communication skills.
Possess a sense of urgency and the ability to work independently to achieve daily tasks.
Comply with all company policies and standards.
Possess the ability to work with minimal supervision.
Be production driven with the ability to work continuously on repetitive tasks, while standing.
Possess the ability to frequent lift and/or move up to 50 lbs.
Be able to work in various weather conditions.
Must be willing to work the number of hours required to meet company objectives, with the understanding that occasionally business needs will require additional time.
Must be willing to work the non-traditional five-day work schedule, including Saturday, Sunday and evenings.
Illinois Benefits Information
Retirement Plan
Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
Healthcare Benefits
Medical and Pharmacy coverage for full-time associates.
Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
Company-provided Dental and Vision coverage for full-time and part-time associates.
Paid Time Off
Paid Time Off, including paid sick time.
Insurance
Company-paid life, short and long-term disability insurance.
Work-Life Balance
Flexible schedules.
Biweekly scheduling for better work predictability.
Closed on 7 major holidays.
Growth and Development
Daily professional development and growth opportunities, including leadership development for all associates.
Wellbeing
Company-provided associate assistance program.
Family, Parental and Personal Leave options.
Discounts
20% discount on Heinen's products.
Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Related keywords
RetailGrocery StoreCashierPOS SystemsCustomer EngagementInventory ManagementFood SafetyPayment ProcessingRetail ProfessionalFront End Operations
How much do Customer Service & Support jobs in Illinois pay?
Based on 2870 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$107k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 21,240 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Customer Service & Support jobs in Illinois?
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