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Full-time
high school
Health Care, Retirement Savings, Paid Time Off, Vacation, Employee Discounts, Bonus
Posted 4h ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Optometric Technician assists optometrists by performing pre-examination tests and obtaining patient medical histories. They are responsible for managing patient flow, scheduling, and maintaining clinical equipment to ensure a high-quality patient experience.
Requirements
Candidates must be high school graduates with at least one year of strong customer service experience. Preferred qualifications include prior experience in retail, optical, or healthcare environments.
Full job description
Requisition ID: 934619 Store #: D00755 LensCrafters Drs Office Position:Full-Time Total Rewards: Benefits/Incentive Information
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
PREFERRED QUALIFICATIONS
Experience in retail and/or optical
Experience in healthcare
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Related keywords
OptometryOptical CareCIAO SystemHIPAAPatient RecordsContact LensesVisual MerchandisingHealthcareRetailEye CareMedical HistoryClinical Support
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
How much do Customer Service & Support jobs in Pennsylvania pay?
Based on 1665 listings with disclosed salaries, most customer service & support jobs in Pennsylvania pay between $46k–$104k per year. Individual offers vary with seniority, company size, and specialization.
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