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Customer Service & Support Jobs in Michigan (Now Hiring) — 17,728 open

Solaris Health logoSolaris Health

Patient Service Representative II

Utica, Michigan, United States · On-site

Mid level

Description GENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-cl…

Skills: Customer service, Medical terminology, Patient registration, Scheduling, Insurance verification

Princeton Management logoPrinceton Management

LEASING AGENT

Sterling Heights, Michigan, United States · On-site

Entry level

Description As a Leasing Agent, you will play a crucial role in attracting potential residents, ensuring high occupancy rates, and providing exceptional customer service. If you are a motivated individual with excellent …

Skills: Customer service, Communication skills, Leasing, Property management, Sales

YMCA of Greater Grand Rapids logoYMCA of Greater Grand Rapids

Kid Zone Specialist

Caledonia, Michigan, United States · On-site

$14/hr–$17/hr

Entry level

Description POSITION SUMMARY: The Kid Zone Program Specialist is responsible for the children in the Kid Zone to ensure a safe, fun area for children 2 months through 10 years old and their families to interact and enjoy…

Skills: Childcare, Customer service, Supervision, Safety enforcement, Conflict resolution

Princeton Management logoPrinceton Management

LEASING AGENT

Warren, Michigan, United States · On-site

Entry level

Description As a Leasing Agent, you will play a crucial role in attracting potential residents, ensuring high occupancy rates, and providing exceptional customer service. If you are a motivated individual with excellent …

Skills: Customer service, Communication skills, Interpersonal skills, Leasing, Real estate

Princeton Management logoPrinceton Management

LEASING AGENT

Madison Heights, Michigan, United States · On-site

Entry level

Description As a Leasing Agent, you will play a crucial role in attracting potential residents, ensuring high occupancy rates, and providing exceptional customer service. If you are a motivated individual with excellent …

Skills: Customer service, Communication skills, Leasing, Real estate, Property management software

Dogtopia logoDogtopia

Canine Coach - Playroom Attendant

Northville Charter Township, Michigan, United States · On-site

Entry level

Description CANINE COACH JOB POSTING Do you LOVE dogs? Would you love to WORK with dogs? Dogtopia is looking for fellow dog lovers to join our growing team as a Canine Coach! Dogtopia is the industry leader in dog daycar…

Skills: Dog handling, Animal care, Safety monitoring, Customer service, Cleaning

Dogtopia logoDogtopia

Pet Parent Concierge - Front Desk

Northville Charter Township, Michigan, United States · On-site

Entry level

Description PET PARENT CONCIERGE JOB POSTING Do you LOVE dogs? Would you love to WORK with dogs? Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry lead…

Skills: Customer service, Communication, Attention to detail, Teamwork, Multi-tasking

Solaris Health logoSolaris Health

Patient Service Representative Lead

Novi, Michigan, United States · On-site

Mid level

Description GENERAL SUMMARY The Patient Service Representative Lead is responsible for clerical tasks such as answering the phones, greeting patients and visitors, scheduling appointments in a professional and timely man…

Skills: Patient registration, Appointment scheduling, Medical terminology, EMR systems, Insurance verification

Sun Title logoSun Title

Escrow Officer

Oshtemo Charter Township, Michigan, United States · On-site

Mid level

Description Position Summary: The Full-Service Escrow Officer serves as the primary client relationship manager who is responsible for coordinating all aspects of the real estate transaction and communicating between par…

Skills: Escrow account management, Closing statement preparation, Title insurance integration, Customer service, Document preparation

Detroit Medical Center logoDetroit Medical Center

Information Clerk

Detroit, Michigan, United States · On-site

Entry level

Embark on a rewarding career with DMC Receiving Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Jo…

Skills: Customer service, Communication, Computer literacy, Data entry, Telephone etiquette

Detroit Medical Center logoDetroit Medical Center

Information Clerk

Detroit, Michigan, United States · On-site

Entry level

Embark on a rewarding career with DMC Receiving Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Jo…

Skills: Patient reception, Visitor management, Telephone communication, Computer literacy, Data entry

Detroit Medical Center logoDetroit Medical Center

Information Clerk

Detroit, Michigan, United States · On-site

Entry level

Embark on a rewarding career with DMC Receiving Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Jo…

Skills: Customer service, Communication, Computer literacy, Data entry, Telephone etiquette

Detroit Medical Center logoDetroit Medical Center

Information Clerk

Detroit, Michigan, United States · On-site

Entry level

Embark on a rewarding career with DMC Receiving Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Jo…

Skills: Customer service, Communication, Data entry, Telephone etiquette, Patient relations

Village Green logoVillage Green

Maintenance Technician

Ann Arbor, Michigan, United States · On-site

Mid level

Company Description VILLAGE GREEN We are focused on delivering exceptional customer experiences, creating authentic moments, and fostering an environment that nurtures and develops a new generation of leaders. Our associ…

Skills: Hvac, Plumbing, Electrical, Drywall repair, Painting

Plum Market logoPlum Market

Bakery Team Member - Plum Market

Bloomfield Township, Michigan, United States · On-site

$15/hr–$17/hr

Entry level

Join the Plum Market Team – Where Passion Meets Opportunity! Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, …

Skills: Customer service, Merchandising, Food handling, Stocking, Product rotation

Plum Market logoPlum Market

Cashiers Needed - Plum Market

Bloomfield Township, Michigan, United States · On-site

$15/hr

Entry level

Join the Plum Market Team – Where Passion Meets Opportunity! Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, …

Skills: Cash handling, Customer service, POS systems, Communication, Detail-oriented

Germain Automotive Partnership logoGermain Automotive Partnership

Service Lot Porter - Toyota of Dundee

Dundee, Michigan, United States · On-site

Entry level

Service Porter - Toyota of Dundee Join Our Service Team Germain Toyota of Dundee is seeking motivated, dependable, and customer-focused Service Porters to join our professional service team. This role is essential to del…

Skills: Vehicle handling, Customer service, Attention to detail, Time management, Safety compliance

First National Bank of America logoFirst National Bank of America

Financial Services Representative

East Lansing, Michigan, United States · On-site

Entry level

Are you looking to launch a rewarding career in the financial industry? First National Bank of America is seeking an energetic, customer-focused Financial Services Representative to join our East Lansing Branch team. Thi…

Skills: Customer service, Financial transactions, Relationship building, Cash handling, Communication

Great Lakes Bay Health Centers logoGreat Lakes Bay Health Centers

Outreach Specialist

Saginaw, Michigan, United States · On-site

Entry level

ESSENTIAL JOB DUTIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Communicates appropriately with patients by telephone and generates/sends letters …

Skills: Telephone etiquette, Computer literacy, Word processing, Excel, Electronic health records

Plum Market logoPlum Market

Seafood Buyer - Plum Market

Ann Arbor, Michigan, United States · On-site

$16/hr–$19/hr

Entry level

Join the Plum Market Team – Where Passion Meets Opportunity! Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, …

Skills: Seafood procurement, Inventory management, Merchandising, Food safety, Customer service

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Showing 1–20 of 17,728

Solaris Health logo

Patient Service Representative II

Solaris Health

Utica, Michigan, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Posted just now
  • ~40 hrs/week

Responsibilities

The Patient Service Representative II manages patient intake, scheduling, and clerical support while acting as a resource for staff on complex issues. They are responsible for maintaining accurate medical records, processing financial transactions, and ensuring a seamless patient experience.

Requirements

Candidates must have a high school diploma or equivalent and at least 2-3 years of customer service experience. Proficiency in medical terminology, insurance verification, and electronic medical records is highly preferred.

Full job description

Description

GENERAL SUMMARY 

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.  

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
  • Actively participates in problem solving and identifying improvement opportunities.
  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
  • Collects outstanding patient balances.
  • Obtains referrals and authorizations when required.
  • Scans incoming faxes, consents, reports, and all other patient information into patient chart.
  • Generates batch transmittal reports for each day.
  • Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
  • Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Ensures proper hand off of responsibilities once their task is completed.
  • Meets established attendance criteria and starts work promptly.
  • Punctual and dependent for assigned/confirmed shifts.
  • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
  • Consistently demonstrates good use of time and resources.
  • Ensuring that all medical records are accurate and complete.
  • Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
  • Ability to answer multiple incoming telephone calls.
  • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.

Requirements

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

 

Related keywords

Patient Service RepresentativeCustomer ServiceMedical OfficeUrologyEMRCPT CodingICD-10HIPAAOSHACMSInsurance VerificationPatient RegistrationMedical RecordsBillingCharge EntryScheduling

About Solaris Health

LinkedInVisit site
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
6,048

Solaris Health is part of Urology Alliance within The Specialty Alliance, a multi-specialty platform supported by Cardinal Health. Following Cardinal Health’s acquisition of Solaris Health, the organization now contributes its scale, provider network, and operational experience to Urology Alliance. Together, this brings more than 750 providers across more than 250 practice locations in 14 states into a unified physician-led specialty structure. As we continue integrating this large and multi-state organization, our focus remains on strengthening clinical collaboration, supporting physician leadership, and advancing consistent excellence in urologic care. Urology Alliance serves as the specialty platform for leadership, research, workforce development, and quality initiatives across the network. For specialty-level updates and participation opportunities, follow Urology Alliance: https://www.linkedin.com/company/urology-alliance

Offices: 501 E Las Olas Blvd, Fort Lauderdale, Florida 33301, US

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Frequently asked questions

How much do Customer Service & Support jobs in Michigan pay?

Based on 1025 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.

How many Customer Service & Support jobs are open in Michigan right now?

There are currently 17,728 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Michigan?

Companies currently hiring include Domino's, Meijer, Kroger, AutoZone, CVS Health, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Michigan?

Yes — 834 of the 17728 open customer service & support positions offer remote or hybrid work (346 remote, 488 hybrid).

How do I apply for Customer Service & Support jobs in Michigan?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs by city in Michigan

Detroit, MIGrand Rapids, MIAnn Arbor, MILansing, MITroy, MILivonia, MINovi, MITraverse City, MISouthfield, MIRochester Hills, MIKalamazoo, MIFarmington Hills, MI

Customer Service & Support jobs in other states

CaliforniaTexasFloridaNew YorkOhioPennsylvaniaIllinoisNorth CarolinaVirginiaGeorgiaArizonaTennessee

Other jobs in Michigan

HealthcareManagement & LeadershipRetailTradesManufacturingLogisticsEngineeringTransportationFood & BeverageHospitality

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