East Lansing, Michigan, United States · On-site
First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership. In this role, you ar…
Skills: English Fluency, Spanish Fluency, Customer Service, Communication Skills, Time Management
East Lansing, Michigan, United States · On-site
First National Bank of America is seeking a Regulatory Compliance Review Analyst. This role supports the bank's compliance management system by conducting reviews, assessments, and monitoring activities to ensure adheren…
Skills: Regulatory Compliance, Compliance Testing, Risk Assessment, Analytical Thinking, Critical Thinking
Lansing, Michigan, United States · On-site
First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused a…
Skills: Bilingual Spanish, Customer Service, Active Listening, Problem Solving, Mortgage Servicing
Lansing, Michigan, United States · On-site
First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the cap…
Skills: Microsoft Word, Microsoft Excel, Customer Service, Mortgage Documentation, Title Work
Lansing, Michigan, United States · On-site
First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardles…
Skills: Bilingual Portuguese, English Proficiency, Customer Service, Communication Skills, Call Center Operations
Lansing, Michigan, United States · On-site
First National Bank of America is seeking a detail-oriented and professional Document Specialist to join our Records Management Department. In this part time role, you will play a critical part in maintaining the accurac…
Skills: Document Scanning, Indexing, Records Management, Microsoft Excel, Microsoft Outlook
East Lansing, Michigan, United States · On-site
First National Bank of America is seeking a thorough and consistent Loan Disclosure Specialist. This role is responsible for ensuring accuracy in disclosing fees associated with a mortgage loan to the borrower. A success…
Skills: Attention To Detail, Document Preparation, Effective Communication, Multitasking, TRID Guidelines
Lansing, Michigan, United States · On-site
First National Bank of America is seeking a detail-oriented and dependable Payment Processing Specialist to join our Payment Processing team. This role is central to the accurate and timely posting of mortgage loan payme…
Skills: Payment Processing, Mortgage Servicing, Banking Operations, Core Banking Systems, JackHenry
East Lansing, Michigan, United States • On-site
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Manage a high volume of incoming mortgage inquiries via phone, email, and forms to determine client qualification. Build rapport with English and Spanish-speaking customers while accurately documenting all communications.
Requires native-like fluency in English and Spanish and professional customer service experience. Candidates must possess strong communication skills and the ability to work in a fast-paced environment.
First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.
Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.
No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
When People Matter, Banking Changes.
At First National Bank of America (FNBA), we do business differently, meaning no one else in the industry does what we do. Since opening in 1955, we’ve grown from a local bank in Michigan to a nationally recognized financial institution, driven by the belief that everyone deserves access to quality financial solutions, regardless of their background or circumstances. We specialize in offering exceptional rates on deposit accounts, providing flexible lending solutions in the Non-QM mortgage space, and purchasing real estate notes through our subsidiary, First National Acceptance Company (FNAC). Member FDIC | Equal Housing Lender | NMLS #413209
Offices: 241 E Saginaw St, East Lansing, Michigan 48823, US · 315 N Division St, Suite 100, Traverse City, Michigan 49684, US · 4660 Kalamazoo Ave SE, Grand Rapids, Michigan 49508, US
When People Matter, Banking Changes.
At First National Bank of America (FNBA), we do business differently, meaning no one else in the industry does what we do. Since opening in 1955, we’ve grown from a local bank in Michigan to a nationally recognized financial institution, driven by the belief that everyone deserves access to quality financial solutions, regardless of their background or circumstances. We specialize in offering exceptional rates on deposit accounts, providing flexible lending solutions in the Non-QM mortgage space, and purchasing real estate notes through our subsidiary, First National Acceptance Company (FNAC). Member FDIC | Equal Housing Lender | NMLS #413209
Offices: 241 E Saginaw St, East Lansing, Michigan 48823, US · 315 N Division St, Suite 100, Traverse City, Michigan 49684, US · 4660 Kalamazoo Ave SE, Grand Rapids, Michigan 49508, US
