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$83k–$90k/yr
Full-time
Health insurance, Dental insurance, Vision insurance, 401k, Commuter benefits, Paid time off
Posted just now
~40 hrs/week
Responsibilities
The Client Operations Manager leads daily execution and team management for the Pantry Services business unit across multiple client sites. They are responsible for maintaining service standards, managing client communications, and overseeing site-level operations and inventory.
Requirements
Candidates must have at least 5 years of experience in multi-site hospitality, retail food, or catering operations, including managing frontline staff. Strong organizational skills, proficiency in operational tools, and the ability to travel between client sites are required.
Full job description
Description
Position Overview
The Client Operations Manager leads the daily execution and team management of the Pantry Services business unit. This role is responsible for managing daily client communication, supervising site-level teams and daily operations of sites, maintaining service standards, and executing on client and company deliverables.
The Client Operations Manager reports directly to the Director of Pantry Services and serves as the primary owner of day-to-day operations at assigned sites. This position is field based with daily onsite presence across client sites.
About Just Fare
Just Fare is building a just world where food is a force for social change. We make good food — for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen. We ground everything we do in service of creating a more responsible and ethical world.
1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 494,250 meals to communities fighting food insecurity in the Bay Area.
Tastes good. Does good.
Requirements
Responsibilities
Daily Operations & Account Management
Serve as the primary point of contact for day-to-day client communication across assigned sites for all contract food programming
Manage client requests, product adjustments, and operational changes within approved department guides.
Community manager for food programming and hospitality, host activations and community events.
Respond to service issues and resolve escalations in a timely and professional manner.
Ensure smooth execution of all client deliverables and programming across multiple sites working directly with site teams, vendor partners, and clients. Be an expert in all roles and responsibilities across assigned sites
Coordinate and execute site launches and program transitions with guidance and direction from department leadership and central operations.
Maintain high levels of client satisfaction and retention
Escalate strategic or financial-impact decisions to the Director
Coordinate client activations and engagement events including staffing support, sourcing and vendor coordination, and hosting.
Team Leadership
Directly manage site teams to achieve performance metrics
Oversee scheduling, labor allocation, and coverage across all sites
Conduct regular 1:1s and performance reviews with team
Ensure performance management processes are followed consistently
Recruit, onboard, train, and develop frontline staff
Lead by example and maintain clear expectations for service standards, professionalism, and hospitality with all team members
Foster a culture of accountability, teamwork, and operational discipline
Inventory, Ordering & Merchandising Oversight
Oversee ordering and receiving processes across all client sites
Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
Monitor shrinkage and inventory discrepancies and take corrective action
Enforce merchandising standards specific to each client site
Ensure smallwares and equipment are maintained, organized, and functioning
Coordinate transportation logistics and inventory transfers between warehouse and client sites
Partner with the Director to identify cost control opportunities
Operational Discipline & Systems Execution
Implement and enforce standard operating procedures across all sites
Ensure daily, weekly, and monthly operational checklists are completed
Monitor time and temperature standards and food safety compliance
Oversee opening and closing procedures across sites
Ensure cleanliness, organization, and sanitation standards are upheld
Participate in developing and refining operational systems alongside the Director
Provide feedback on operational inefficiencies and recommend improvements
Cross-Functional Collaboration
Partner with Culinary leadership to ensure smooth integration of in-house products into Pantry Services programs and Catering operations
Support Sales during program launches and transitions
Communicate proactively with the Director regarding performance trends, risks, and staffing needs
Qualifications & Requirements
Minimum 5+ years experience in multi-site hospitality, retail food, or catering operations.
Minimum 5+ years managing frontline staff and supervisors
Experience managing client relationships and deliverables
Proven record of providing and leading high touch service in food operations.
Ability to travel periodically to sites in multiple US States and Canada
Strong people leadership skills with demonstrated ability to hold disperse site teams accountable
Experience managing scheduling, labor allocation, and service standards
Strong understanding of inventory systems and operational controls
Ability to manage multiple sites and priorities in a fast-paced environment
Comfortable making decisions within defined guardrails
Strong written and verbal communication skills
Highly organized with strong attention to detail
Proficiency in Google Suite, Slack, and operational tools
Valid driver’s license and ability to travel between client sites as needed
Experience working in a scaling or startup food business preferred
Schedule & Expectations
Typical schedules are generally Monday through Friday with hours dependent on the service. However our Snack and Drink primary hours of operation are from 5am - 5pm. You are responsible for managing your schedule directly with your manager.
Shift details: Shift details: Exact schedule may fluctuate, S&D operations can be at any time (24/7).
Compensation & Benefits
Competitive wages in an equitable tiered pay structure for all positions.
Cell Phone Stipend
Health, dental, and vision insurance - After 90 Days
Self Managed Vacation, Paid Time Off (PTO) - After 90 Days
All employees 401K (retirement account) -After 90 days
Commuter (pre-tax) - After 30 Days
Meals provided daily onsite at Oakland Commissary Kitchen and most client locations.
Opportunity to develop your skills, work with amazing people & be a part of a force for social change!
At Just Fare, we believe that food is more than just nourishment—it’s a powerful force for social change. Based in Oakland, CA, we provide people-first food services that foster connection and strengthen community. Whether it’s workplace dining, catering, or creating custom food programs, we help businesses and organizations serve meals that do more than just fill stomachs. They bring people together, elevate workplace culture, and promote sustainability.
We are a values-driven company. Our mission is to create a more just and equitable food system, where we prioritize local, ethical sourcing and focus on supporting BIPOC- and women-owned businesses. Every meal we prepare is rooted in our core values:
- Respect Everything: We respect all people, the planet, and the food that sustains us.
- Embrace Transparency: Open communication, authenticity, and accountability are key to how we work.
- Be Thoughtful: We are purposeful in everything we do, from food sourcing to how we treat our staff and clients.
- Spread the Love: We honor community and reciprocity, celebrating the humanity in others.
As a small, high-touch company, we handle everything in-house—from menu creation and food prep to on-site delivery. We don’t rely on third-party services, which allows us to offer a truly customized experience for our clients. Whether designing a community kitchen or providing event catering, we ensure that each client’s needs are met with the utmost care and attention to detail.
We're also deeply committed to sustainability. We’re actively working towards operating a zero-waste kitchen and incorporating waste-reduction practices into the programs we design for our clients. By sourcing ingredients responsibly and minimizing food waste, we are making a positive impact on both the environment and the communities we serve.
At Just Fare, we are building a future where food connects people, supports communities, and promotes positive change. One delicious meal at a time.
Offices: 4300 Broadway, Oakland, California 94611, US
Food Operation ManagementFood Program DevelopmentOffice CateringOffice Snacks & DrinksCommercial Kitchen DesignSpecial EventsWorkplace FoodEvent CateringCommunity KitchenOffice Food Program Services
How much do Customer Service & Support jobs in New York pay?
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