New York, New York, United States · On-site
$50k–$74k/yr
Description Port Liberty USAEmployee Job DescriptionPosition: Customer Service Associate Department: Customer ServiceReports To: Director of Sales/ Customer Service S3 Date Written/Revised: August 11, 2026 FLSA Designati…
Skills: Customer service, Communication, Problem solving, Decision making, Multitasking
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The associate is responsible for communicating with steamship lines, brokers, and the trucking community to facilitate cargo movement. They also manage container availability, resolve inquiries, and update terminal operating systems with financial data.
Candidates must have a high school diploma or equivalent and possess strong oral and written communication skills. Three years of relevant customer service experience in the maritime industry is preferred.
Description
Port Liberty USAEmployee Job DescriptionPosition: Customer Service Associate Department: Customer ServiceReports To: Director of Sales/ Customer Service S3 Date Written/Revised: August 11, 2026 FLSA Designation: (Non-Exempt)
Position Summary: Individual is responsible for communicating with steamship lines, brokers, US Customs, the trucking community as well as supporting internal staff relating to yard, marine and gate operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Assist customers and provide resolution to telephone and e-mail inquiries in a timely and courteous manner.
· Investigate and resolve inquiries with regards to availability of containers, including releases, exam status and payments due.
· Coordinate with internal staff and steamship lines to facilitate cargo movement
· Work in multiple terminal systems to ensure continuity with customer visibility tools.
· Update the receipt of wire transfer funds in the terminal operating system and reconcile fee collections from other fee collection tools.
· Responsible for maintaining and extending free time of containers in accordance to the various rate schedules and directives
· Other duties as defined
MINIMUM QUALIFICATIONS: (KSAs)
· Employee must use well-developed oral and written communication/interpersonal skills for work with internal and external persons.
· Must be able to multitask effectively in a highly interactive environment.
· Good problem solving and decision-making skills with the ability to project a courteous and professional demeanor in all circumstances.
· Employee must be able to communicate effectively in English.
EDUCATION and/or EXPERIENCE:
· High School diploma or equivalent required.
· Three years of relevant customer service experience in maritime industry preferred.
PHYSICAL DEMANDS and/or WORKING CONDITIONS:
· Heavy phone and e-mail volume
· Ability to work in a team environment
TOOLS and EQUIPMENT:
MS word, Excel, Charts, Outlook, N4 Navis, AS400, Port Truck Pass, PayCargo
TYPICAL WORK HOURS:
Standard 40 hour work week between the times of 0700 and 1700 daily with overtime when necessary
R01
We move cargo to and from ships, trucks, and trains.
Offices: Staten Island, US
View all jobs at Port Liberty Terminals USAWe move cargo to and from ships, trucks, and trains.
Offices: Staten Island, US
View all jobs at Port Liberty Terminals USA