New York, New York, United States · On-site
$45k–$55k/yr
About Ascendus Ascendus is a nonprofit small business lender working to create economic opportunity by providing entrepreneurs with access to the capital and the business support they need to develop and grow healthy ent…
Skills: Customer Relationship Management, Financial Statement Analysis, Salesforce, Bilingual English and Spanish, Credit Analysis
New York, New York, United States · Remote OK
$25/hr–$28/hr
About Ascendus Ascendus is a nonprofit small business lender working to create economic opportunity by providing entrepreneurs with access to the capital and the business support they need to develop and grow healthy ent…
Skills: Bilingual Spanish, Loan Servicing, Payment Support, FDCPA Compliance, Customer Service
Rochester, New York, United States · On-site
$22/hr–$25/hr
Level of Contribution = Self Job Description for: Counter Sales – Branch Locations Sid Harvey’s an HVAC wholesale distributor of heating, cooling and refrigeration equipment and products is seeking a full-tim…
Skills: Customer Service, Sales, Up-selling, Data Entry, Inventory Management
Town of Guilderland, New York, United States · On-site
$21/hr–$22/hr
Description R.A.S. Logistics is a leader in the logistics industry providing final mile delivery services and we continue to grow thanks to the experience and excellent customer service of our staff. Position Summary: Th…
Skills: Dispatching, Logistics Management, Route Optimization, Communication, Problem Solving
New York, New York, United States · On-site
$17/hr–$18/hr
This job is located at 3137 Fulton Street, Brooklyn, NY, 11208 PLS® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services.…
Skills: Customer Service, Cash Handling, Point-of-Sale Systems, Verbal Communication, Multi-tasking
Riverhead, New York, United States · On-site
$26/hr–$27/hr
Every other weekend and holidays Job Description Facilitates the registration of Outpatient Physical Therapy Patients. Interviews patient and/or representatives to obtain identifying information and other data required f…
Skills: Patient Registration, Medical Billing, Insurance Regulations, HIS, Insurance Eligibility
Brentwood, New York, United States · On-site
What you will be doing Greet customers promptly upon taking a seat in the restaurant. Share any specials or make recommendations from the menu for the customer. Secure drink orders and take food orders in an efficient ma…
Skills: Customer Service, Communication Skills, Teamwork, Order Taking, Menu Knowledge
Village of Colonie, New York, United States · On-site
$19/hr–$28/hr
Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern,…
Skills: Retail Management, Sales Leadership, Staff Training, Recruiting, Customer Service
Plainview, New York, United States · On-site
$17/hr–$18/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer Service, Communication Skills, Conflict Resolution, Retail Transactions, Computer Proficiency
Plainview, New York, United States · On-site
$17/hr–$18/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Cleaning, Sanitization, Floor Scrubber Operation, Customer Service, Communication Skills
Buffalo, New York, United States · On-site
$17/hr–$22/hr
Description Earn up to $22/HR! At Get Air, you will have the opportunity to work in a fast-paced environment that’s all about fun. You will be part of a team that creates lasting memories for customers by ensuring they h…
Skills: Customer Service, Supervisory Experience, Leadership, Sales, Operational Oversight
Buffalo, New York, United States · On-site
Description Earn up to $20/HR! At Get Air, you will have the opportunity to work in a fast-paced environment that’s all about fun. You will be part of a team that creates lasting memories for customers by ensuring they h…
Skills: Customer Service, Self-motivation, Self-discipline, Teamwork, Sales
New York, New York, United States · On-site
$20/hr
Brooklyn Home Delivered Meals Program | JASA 📅 In-Person Interview Event: Friday, July 31. 2026 JASA is currently hiring Per Diem Drivers to join our Brooklyn Home Delivered Meals Program. If you're passionate about ser…
Skills: Driving, Customer Service, Vehicle Maintenance, Meal Delivery, Communication
New York, New York, United States · Hybrid
$170k–$190k/yr
About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-s…
Skills: People Management, Digital Advertising, Client Services, Strategic Planning, Performance Management
New York, New York, United States · On-site
$100k–$125k/yr
About Us: Piermont Bank is a tech-enabled digital commercial bank founded in 2019 with a mission of changing the face and pace of banking. It provides an unprecedented experience that blends the best of banking and agile…
Skills: Business Development, Client Relationship Management, Banking Operations, Treasury Management, Team Leadership
Massapequa Park, New York, United States · On-site
$17/hr–$21/hr
Retail Sales Associate – Part-time We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help peo…
Skills: Customer Service, Retail Sales, Cash Handling, Visual Merchandising, Consultative Selling
Village of Lake Placid, New York, United States · On-site
$18/hr–$22/hr
Description The Grandview, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Room Attendant. As a Guest Room Attendant, you will be responsible for ensuring that our guests' rooms are clean, comforta…
Skills: Housekeeping, Cleaning, Sanitization, Customer Service, Attention To Detail
Brentwood, New York, United States · On-site
$17/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication
Brentwood, New York, United States · On-site
$17/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication
Town of Colonie, New York, United States · On-site
The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the …
Skills: Customer Service, Sales, Communication, Vehicle Maintenance, Time Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Intake Specialist manages inbound inquiries and converts prospective borrowers into qualified applicants through needs assessment and coordination with the lending team. They also provide technical assistance to the active portfolio, including credit and cash flow analysis for small business owners.
A bachelor's degree is preferred, and fluency in both English and Spanish is required. Candidates should have knowledge of Salesforce, loan product sales, and financial statement analysis.
About Ascendus
Ascendus is a nonprofit small business lender working to create economic opportunity by providing entrepreneurs with access to the capital and the business support they need to develop and grow healthy enterprises and contribute to thriving local economies. As an accredited CDFI, since 1991, Ascendus has provided almost $600 million to over 70,000 small business owners across the country. For more information, visit www.ascendus.org.
Mission of the Intake Specialist I
The Intake Specialist I serves as the first impression of Ascendus and plays a critical role in expanding access to capital for underserved entrepreneurs. This position is responsible for converting prospective borrowers into qualified applicants through exceptional customer service, timely follow-up, effective needs assessment, and seamless coordination with the lending team. The Intake Specialist helps ensure every eligible entrepreneur has a positive experience while supporting efficient pipeline management and loan production.
The Intake Specialist I will report to the Lending Manager, Northeast and Expansion Team.
Key Outcomes
The Intake Specialist I will achieve the following:
The Intake Specialist is accountable to manage an equitable workload while meeting established service levels and productivity expectations:
Manage inbound inquiries across multiple channels while maintaining established response-time standards.
Track all leads systematically in Loan Operating System and reports any system issues to manager and report through ticketing system.
Convert eligible childcare and priority program leads into completed Fast Track applications.
Remain current on lending guidelines to lead applicants appropriately through the lending process and additional services.
Deliver a high-quality client experience that reflects our mission, professionalism and commitment to financial inclusion:
Create and Maintain RDLs, email templates, and canned responses on live chat up to date
Ensure consistency between internal guidelines and external communication (including website)
Manage specific program pipelines and send emails to facilitate applicants through our process and/or to promote new programs to qualified applicants.
Provide Technical Assistance to Active Portfolio scheduling at least 1 Technical Assistance Session per Quarter (to LIIF and SBA clients) covering at the minimum the following topics:
Credit Analysis: Pull Credit Report and review - Work with small business owners to identify strengths and weaknesses in credit and business practices.
Provide two to three recommendations to improve credit and/or provide a partner referral.
Cash Flow Analysis: Review of the last Quarter Bank Statements
General Biz Coaching: Discuss relevant changes on the Biz Model such as: New Biz Partner, New Legal Entity/Structure, New Biz Location & New Market channels, New Products or additional services offered, New Assets vs New Liabilities (debt) acquired.
When appropriate:
Correct Negative Payment Behaviors: Refer client to our Payment Support Department
Offer Ascendus Step-Up Loan.
Key Competencies
Productivity: The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.
Organizational Skills: The ability to manage tasks, projects, information, and materials within a well-ordered system. The degree to which multiple assignments are managed and completed according to established schedules.
Teamwork: The ability to promote positive work relationships with area staff, team members, and supervisors. The degree of problem solving, communication, listening, cooperation, and productivity demonstrated while working with others to successfully meet goals.
Communication: The ability to effectively converse and listen to others concerning company matters. The use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].
Dependability: The degree of follow-through on assignments. The degree to which the employee can be counted on to complete assignments in a timely and competent manner. The degree to which the employee is self-directed, takes initiative, and is proactive.
Attention to detail: The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
Skills and Qualifications
Bachelor’s degree preferred.
Bilingual – English and Spanish required. Portuguese a plus
Knowledge of Salesforce, selling loan products and financial statement analysis
Strong customer relationship management skills.
Ability to work in a fast-paced environment
Compensation and Benefits
Competitive salary based on experience and qualifications.
Comprehensive health benefits with generous employer contributions toward medical, dental, and vision coverage for employees and their families.
Employer-paid HRA card for medical-related expenses such as co-pays and prescriptions.
Monthly mobile phone stipend of $30.
Eligibility for 401(K) participation after 30 days of employment, and employer-match of up to 3% of annual salary.
Flexible time off.
This Way Up!
Ascendus is a mission-driven, nationwide Community Development Financial Institution (CDFI) with over 30 years of experience empowering small business owners. We provide access to capital and financial coaching to help entrepreneurs achieve financial health and ascend toward lasting success. Dedicated to building thriving businesses and vibrant communities we have delivered over $420 million in financial support to more than 56,000 entrepreneurs across the country, building a future of financial ascension for all.
Offices: 260 Madison Ave, 8th Floor, New York, NY 10016, US
Based on 4650 listings with disclosed salaries, most customer service & support jobs in New York pay between $52k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 28,359 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, CVS Health, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2109 of the 28359 open customer service & support positions offer remote or hybrid work (607 remote, 1502 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
