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The Security Supervisor is responsible for overseeing security operations, directing staff, and maintaining a safe environment through the use of CCTV and access systems. They must ensure professional customer service while managing personnel and responding to urgent security situations.
Requirements
Candidates must have a high school diploma, a State Guard License, and at least two years of experience in loss prevention or life safety, including one year in a supervisory role. A successful criminal background check and the ability to meet physical demands of the site are required.
Full job description
MINIMUM QUALIFICATIONS: - Market Place
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
·Minimum of 18 years of age.
·Clear a criminal background check.
·High School Diploma and/or equivalent (GED)
Skills/Abilities:
·Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
·Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
· Clear and effective oral and written communications skills.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Qualifications
MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High School Diploma and/or equivalent; Required
Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
State Guard License is required.
CPR and First Aid Certification a plus.
Competencies (as demonstrated through experience, training, and/or testing):
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
Directing staff in a positive manner.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.
Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Related keywords
Loss PreventionLife SafetyCCTVAccess ControlState Guard LicenseCPR CertificationFirst Aid CertificationSecurity IndustrySupervisory PracticesBackground InvestigationIncident LogsSecurity OperationsCustomer ServicePhysical SecurityStaff Management
Where "customer service is every employee's job!"
Industry
Security and Investigations
Company size
5,001-10,000 employees
Founded
1924
Headquarters
Aurora, IL
LinkedIn followers
11,008
Andy Frain Services.....America's leading provider of integrated solutions to security and events needs for over 90 years.
Rich in history, focused on results, Andy Frain provides a unique blend of security solutions and professionalism in crowd management services.
A respected and trusted business partner, Andy Frain Services is a very impressive organization. We are proud to offer services within the following business segments.
Business & Industry (Commercial Security)
Transportation
Retail
Sports and Entertainment
Special Events
Technology (www.prismesolutions.com)
Mission Statement:
Our goal to exceed customer expectations is driven by the belief in the dignity of work and respect for the individual.
We are committed to living the tradition of Customer Service is Every Employee's Job.
State License Numbers can be found here.
http://www.andyfrain.com/State_Licenses.cfm
Offices: 761 Shoreline Drive, Aurora, IL 60504, US
Business & IndustryTransportationRetailSports & EntertainmentSpecial Eventsand TechnologyInformation TechnologySecurity
How many Customer Service & Support jobs are open in Champaign, IL right now?
There are currently 282 open customer service & support positions in Champaign, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Champaign, IL?
Companies currently hiring include Domino's, Carle Health, AutoZone, Christie Clinic, DICK'S Sporting Goods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Champaign, IL?
Yes — 13 of the 282 open customer service & support positions offer remote or hybrid work (6 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in Champaign, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.