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Full-time
professional certificate
Posted 1d ago
~40 hrs/week
Responsibilities
Lead the implementation standards function by building the infrastructure, tools, and processes for partner and employer onboarding. This includes designing training curricula, managing the implementation playbook library, and leading change management strategies.
Requirements
Requires over 7 years of experience in implementation or program management within financial services or a regulated industry. Candidates must have a proven track record of building processes from the ground up and strong change management capabilities.
Full job description
The Sr. Manager, Implementation Excellence leads Inspira Financials’ implementation standards function, a shared service serving the Partner & Employer Onboarding team. This role is designed to build and manage the infrastructure, tools, and processes that power the onboarding function.
The Sr. Manager will build from the ground up: establishing cross-team standards, designing and delivering training infrastructure, owning the implementation playbook library, managing change in a fast-paced environment, and partnering with internal stakeholders on onboarding best practices and collateral. This role requires a builder mindset — the ability to create structure where little exists, move fast under ambiguity, and earn trust across organizational boundaries.
Duties & Responsibilities:
Tools & Process Design
Own and evolve the implementation toolset across all platforms, driving prioritization and adoption while eliminating manual tracking workarounds.
Standardize implementation workflows across employer and partner onboarding, identifying and closing process gaps.
Build and maintain the infrastructure required to support partner and employer onboarding processes end to end.
Training & Onboarding
Design and deliver the training curriculum and program for the onboarding team, addressing documented gaps in platform documentation and readiness.
Build structured onboarding programs for new implementation associates, ensuring rapid ramp to full productivity.
Partner with the partner onboarding team to codify processes as training content for the broader implementation organization.
Track and report new platform fluency across the employer group team, providing leadership with visibility into onboarding readiness and capability development.
Change Management
Lead the change management strategy for new implementation infrastructure, process rollouts, and the ongoing build-out of the onboarding center of excellence.
Partner with Sr. Director to develop and execute communication plans for platform transitions, process changes, and career framework rollouts.
Track and communicate the implementation organization’s readiness progress to leadership on an ongoing basis.
Playbooks & Documentation
Build and maintain the implementation playbook library covering all market segments and platforms.
Document requirements gathering processes for complex implementations, developing templates and standards for Business Analyst-level work.
Own the white label implementation playbook — defining what varies by partner and what remains standardized underneath.
Ensure playbooks are living documents, updated continuously based on post-implementation feedback and evolving onboarding best practices.
Partner with marketing and internal stakeholders to develop and maintain client-facing implementation materials and onboarding communications.
Partner with internal stakeholders to maintain continuous feedback loop to identify opportunities for improvement.
Team Leadership
Directly manage Implementation Coordinators, providing coaching, direction, and career development.
Assess and recommend additional dedicated roles (Project Coordinator, Business Analyst) as the team matures and workload warrants.
Act as interim chair of the Implementation Excellence working group until the function is fully staffed.
Partner with implementation team leaders to ensure shared service resources are allocated fairly and effectively across teams.
Qualifications
Education & Experience:
Required
7+ years of experience in implementation, operations, or program management within financial services, benefits administration, or a related regulated industry.
Demonstrated experience building processes, playbooks, or standards functions from the ground up — not inheriting an established team.
Strong change management capability with experience leading teams through platform migrations or significant operational transitions.
Excellent cross-functional collaboration skills — able to earn trust and drive alignment across teams with competing priorities.
Experience designing and delivering training programs for operational or technical subject matter.
Strong written communication skills with the ability to translate complex processes into clear, actionable documentation.
Ability to manage ambiguity and build structure in environments where it does not yet exist.
Preferred
Experience with HSA, FSA, HRA, COBRA, or related health and benefits products.
Project Management Professional (PMP) certification or equivalent.
Experience working within complex, matrixed organizations with multiple stakeholder groups.
Prior experience standing up a center of excellence or shared service function.
Other Requirements:
Typical schedule is Monday–Friday, 8 am to 5 pm CT; ability to work evening/weekend hours may be required during peak periods.
Employees within a 90-minute radius of the Oak Brook, IL headquarters are required to adhere to Company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm CT (1 of the 4 days must be a Monday or Friday).
Occasional travel up to 15%.
Ability to provide personal transportation for training or meetings may be required.
Occasionally lifts up to 25 pounds; prolonged periods of sitting and operating standard office equipment.
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator.
Industry
Financial Services
Company size
1,001-5,000 employees
Headquarters
Oak Brook, Illinois
LinkedIn followers
16,967
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator. We work with organizations and individuals to navigate paths towards a better future and turn everyday actions into life-changing impact.
We believe that together, we have the power to enrich lives. We take on the incremental, the complex, and the time-consuming—providing solutions that strengthen and simplify the health and wealth journey.
Inspira Financial is the brand name used for products and services provided by one or more of the Inspira Financial group of companies, including Inspira Financial Trust, LLC (formerly known as Millennium Trust Company, LLC) and Inspira Financial Health, Inc. (formerly known as PayFlex Systems USA, Inc.).
Retirement and custody services are provided by Inspira Financial Trust, LLC and consumer directed benefits are administered by Inspira Financial Health, Inc. Inspira Financial Trust, LLC and Inspira Financial Health, Inc. are affiliates. Inspira Financial Trust, LLC and its affiliates perform the duties of a directed custodian and/or an administrator of consumer directed benefits and, as such, do not provide due diligence to third parties on prospective investments, platforms, sponsors, or service providers, and do not offer or sell investments or provide investment, tax, or legal advice. Inspira and Inspira Financial are trademarks of Inspira Financial Trust, LLC.
Offices: 2001 Spring Road, Suite 700, Oak Brook, Illinois 60523, US
How many Administrative jobs are open in Oak Brook, IL right now?
There are currently 77 open administrative positions in Oak Brook, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Oak Brook, IL?
Companies currently hiring include The Inland Real Estate Group of Companies, Inc., Athletico, TVG-Medulla, LLC, Ace Hardware Corporation, Blistex Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Oak Brook, IL?
Yes — 20 of the 77 open administrative positions offer remote or hybrid work (6 remote, 14 hybrid).
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