Oak Brook, Illinois, United States · On-site
$24/hr–$31/hr
The Ed Napleton Automotive Group is looking for a Communication Quality Analyst based in Oakbrook Terrace. The Communications Quality Analyst is responsible for monitoring and evaluating business phone calls to ensure hi…
Skills: Call Monitoring, Quality Assurance, Coaching, Analytical Thinking, Verbal Communication
Urbana, Illinois, United States · On-site
$60k–$150k/yr
The Ed Napleton Automotive Group is looking for our Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Autopark of Urbana, the Sales Associate is an exciting, fast-p…
Skills: Sales, Customer Service, Negotiation, Relationship Management, Product Demonstration
Oak Lawn, Illinois, United States · On-site
$24/hr–$26/hr
The Ed Napleton Automotive Group is looking for our next Automotive Biller. This is an exciting opportunity in a growing, fast-paced industry. Located at Oak Lawn Honda, the Automotive Biller ensures the correct flow of …
Skills: Automotive Billing, Profit Calculation, Accounts Receivable, Accounts Payable, Sales Commission Calculation
Aurora, Illinois, United States · On-site
$125k–$175k/yr
The Ed Napleton Automotive Group is looking for our next Sales Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Valley Hyundai, the Sales Manager position is a leader of N…
Skills: Sales Management, Talent Acquisition, Inventory Management, Financial Acumen, Negotiation
Oak Lawn, Illinois, United States · On-site
$130k–$225k/yr
The Ed Napleton Automotive Group is looking for our next Regional Fixed Operations Director based in Oak Lawn, Illinois (South Chicago suburban area.) This is an exciting opportunity in a growing, fast-paced industry. Th…
Skills: Multi-unit Leadership, Financial Analysis, P&L Management, Staffing and Recruiting, Customer Satisfaction (CSI)
Saint Peters, Missouri, United States · On-site
The Ed Napleton Automotive Group is looking for our next Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Off Lease Missouri, the Sales Associate is an exciting, fas…
Skills: Customer Service, Negotiation, Sales, Relationship Management, Product Demonstration
Saint Peters, Missouri, United States · On-site
The Ed Napleton Automotive Group is looking for our Sales Consultant. This is an exciting opportunity in a growing, fast-paced industry. Located at St. Peters Honda, the Sales Consultant is an exciting, fast-paced opport…
Skills: Customer Service, Negotiation, Sales, Relationship Management, Organizational Skills
Fishers, Indiana, United States · On-site
$50k–$100k/yr
The Ed Napleton Automotive Group is looking for our Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at KIA of Fishers, the Sales Associate is an exciting, fast-paced opportunit…
Skills: Customer Service, Negotiation, Sales, Relationship Management, Product Demonstration
Carmel, Indiana, United States · On-site
$60k/yr
The Ed Napleton Automotive Group is looking for our next Used Car Service Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Hyundai of Carmel, the Used Car Service Technic…
Skills: Vehicle Repair, Vehicle Maintenance, Diagnostics, Road Testing, Safety Compliance
Urbana, Illinois, United States · On-site
$16/hr–$18/hr
The Ed Napleton Automotive Group is looking for our next Cashier. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auto Park of Urbana, the Cashier is critical to our customer’s expe…
Skills: Cash Handling, Payment Processing, Customer Service, Billing, Communication Skills
Downers Grove, Illinois, United States · On-site
$100k–$300k/yr
The Ed Napleton Automotive Group is looking for our next Automotive Sales Consultant. This is an exciting opportunity in a growing, fast-paced industry. Located at Aston Martin of Downers Grove, the Sales Consultant is a…
Skills: Sales, Customer Service, Negotiation, Relationship Management, Product Demonstration
Plains Township, Pennsylvania, United States · On-site
The Ed Napleton Automotive Group is looking for our next Cashier Receptionist. This is an exciting opportunity in a growing, fast-paced industry. Located at Wyoming Valley BMW, the Cashier Receptionist is critical to out…
Skills: Cash Handling, Payment Processing, Customer Service, Billing, Communication Skills
Carmel, Indiana, United States · On-site
$24/hr–$55/hr
The Ed Napleton Automotive Group is looking for our next Automotive Service Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Hyundai of Carmel. the Automotive Service Tec…
Skills: Vehicle Repair, Vehicle Maintenance, Diagnostics, Customer Service, Technical Communication
Plains Township, Pennsylvania, United States · On-site
The Ed Napleton Automotive Group is looking for our next Automotive Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Wyoming Valley Porsche, the Automotive Technician p…
Skills: Vehicle Inspection, Wheel Alignment, Oil Change, Brake Repair, Exhaust System Repair
Plains Township, Pennsylvania, United States · On-site
The Ed Napleton Automotive Group is looking for our next Porter. Located at Napleton's Wyoming Valley BMW, the Porter is responsible for performing a variety of duties as they relate to the upkeep of vehicles: including …
Skills: Vehicle Maintenance, Manual Transmission Driving, Automatic Transmission Driving, Customer Transport, Lot Management
Plains Township, Pennsylvania, United States · On-site
The Ed Napleton Automotive Group is looking for our next BMW Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Wyoming Valley BMW, the Service Technician/Mechanic will be responsib…
Skills: Vehicle Repair, Vehicle Maintenance, Diagnostics, Customer Service, Communication Skills
Aurora, Illinois, United States · On-site
$70k–$120k/yr
The Ed Napleton Automotive Group is looking for our next Service Advisor/Dispatcher. Located at Napleton's Valley Hyundai, the Service Advisor is a critical role, working as a liaison to our customers and technicians by …
Skills: Customer Service, Technical Savvy, Communication, Repair Order Writing, Vehicle Maintenance Knowledge
Oak Brook, Illinois, United States · On-site
$150k–$190k/yr
The Ed Napleton Automotive Group is looking for an Automotive Corporate Controller Trainer. With over 90 years of success, Napleton’s tenured accounting leadership has decades of experience! This important role offers an…
Skills: Dealership Accounting, Financial Auditing, Corporate Training, CDK Software, Financial Statement Analysis
Urbana, Illinois, United States · On-site
$75k–$190k/yr
The Ed Napleton Automotive Group is looking for our next Sales Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auto Park of Urbana,, the Sales Manager leads a sales team to…
Skills: Sales Leadership, Team Coaching, Inventory Management, Vehicle Appraisal, Negotiation
Urbana, Illinois, United States · On-site
$110k–$200k/yr
The Ed Napleton Automotive Group is looking for our next General Sales Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auot Park of Urbana, the General Sales Manager positi…
Skills: Talent Acquisition, Team Leadership, Inventory Management, Financial Acumen, Negotiation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The analyst monitors and evaluates business phone calls to ensure high-quality customer interactions and compliance. They provide constructive coaching to employees and identify trends to improve operational efficiency and customer satisfaction.
Candidates must have a high school diploma and excellent communication and analytical skills. Experience in quality assurance, customer service, or call center operations is preferred.
The Ed Napleton Automotive Group is looking for a Communication Quality Analyst based in Oakbrook Terrace.
The Communications Quality Analyst is responsible for monitoring and evaluating business phone calls to ensure high-quality customer interactions and effective communication.
This role provides constructive coaching and feedback to employees, identifies trends and opportunities for improvement, and recommends best practices to enhance customer experience, operational efficiency, and overall call quality.
The ideal candidate has strong listening, analytical, and communication skills, with the ability to deliver objective feedback that promotes continuous improvement
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Job Responsibilities:
Job Requirements:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Welcome to the Napleton Auto Group! Our family has been selling & servicing vehicles since 1931. Today there are more than 80 Napleton Auto Group dealerships that are family owned & operated, providing thousands of customers with unmatched service and an unbeatable price. From 1931, when Edward W. Napleton opened a small DeSoto dealership on the south side of Chicago, to the more than 80 Napleton Auto Group dealerships our family owns today, our commitment to customer satisfaction shines through at every Napleton dealership. With locations in Libertyville, Glenview, Northbrook, Calumet City, Blue Island, Bourbonnais, Loves Park, Rockford, Schererville, IN Springfield, MO, and Columbus, WI— Every dealership in the Napleton Auto Group is guided by a single principle—putting the customer first. Our group operates 32 franchises and provides sales and service needs for the following brands: Audi Alfa Romeo Bentley Buick Cadillac Chevrolet Fiat Ford Honda Hyundai Jaguar Lincoln Mazda Mercedes-Benz Mitsubishi Nissan Porsche Rolls-Royce Subaru Volkswagen Volvo From an experienced, knowledgeable sales staff that makes sure you have a no pressure buying experience, to our extended service hours, we’re dedicated to providing you with the best possible experience. That’s why we offer free service loaners, why our customer lounge areas have complimentary Wi-Fi and cable TV, and why you can always help yourself to fresh, hot coffee or bottled water. For over 85 years, the Napleton family has made sure that absolutely nothing is more important than our commitment to your satisfaction. You’ll see it in every department of every Napleton Auto Group dealership. We hope you’ll join the thousands of other satisfied customers that buy and service their vehicles the Napleton way. Visit us at www.shopnapleton.com to learn more about how we can assist you in your next vehicle need!
Welcome to the Napleton Auto Group! Our family has been selling & servicing vehicles since 1931. Today there are more than 80 Napleton Auto Group dealerships that are family owned & operated, providing thousands of customers with unmatched service and an unbeatable price. From 1931, when Edward W. Napleton opened a small DeSoto dealership on the south side of Chicago, to the more than 80 Napleton Auto Group dealerships our family owns today, our commitment to customer satisfaction shines through at every Napleton dealership. With locations in Libertyville, Glenview, Northbrook, Calumet City, Blue Island, Bourbonnais, Loves Park, Rockford, Schererville, IN Springfield, MO, and Columbus, WI— Every dealership in the Napleton Auto Group is guided by a single principle—putting the customer first. Our group operates 32 franchises and provides sales and service needs for the following brands: Audi Alfa Romeo Bentley Buick Cadillac Chevrolet Fiat Ford Honda Hyundai Jaguar Lincoln Mazda Mercedes-Benz Mitsubishi Nissan Porsche Rolls-Royce Subaru Volkswagen Volvo From an experienced, knowledgeable sales staff that makes sure you have a no pressure buying experience, to our extended service hours, we’re dedicated to providing you with the best possible experience. That’s why we offer free service loaners, why our customer lounge areas have complimentary Wi-Fi and cable TV, and why you can always help yourself to fresh, hot coffee or bottled water. For over 85 years, the Napleton family has made sure that absolutely nothing is more important than our commitment to your satisfaction. You’ll see it in every department of every Napleton Auto Group dealership. We hope you’ll join the thousands of other satisfied customers that buy and service their vehicles the Napleton way. Visit us at www.shopnapleton.com to learn more about how we can assist you in your next vehicle need!
