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Full-time
high school
Posted 11d ago
~40 hrs/week
Responsibilities
The Client Relations Coordinator manages end-to-end client orders and processes while serving as the central point of contact for internal teams. They are responsible for maintaining accurate client records, entering data into the animal management system, and facilitating the resolution of client inquiries.
Requirements
Candidates must have a High School Diploma or equivalent and at least 3 years of experience in client services. Proficiency in Microsoft Office, specifically Excel, along with excellent communication and organizational skills are required.
Full job description
JOB SUMMARY
The Client Relations Coordinator is responsible for managing and coordinating client-related orders and processes end-to-end, ensuring timely execution, clear communication, and a high level of service. This role serves as the central point of contact across internal teams to deliver on client expectations and support operational workflows.
DUTIES/ RESPONSIBILITIES
Work closely with other departments as needed for client support.
Maintain accurate client records and track interactions.
Communicate clearly and professionally with clients and team members.
Facilitate the timely resolution of all client inquiries and requests.
Generate the processing form for the Processing Department. (For orders and on-site process)
Enter all processed data in the animal management system.
Enter daily treatments, medical records, colony census records in the animal management system
Escalate complex and vet related customer inquiries and requests to Client Services Manager and Vet Director.
Organize and provide detailed documentation of services rendered to the accounting department for invoicing.
Assist management as needed on special projects.
Collaborative mindset; able to work cross-functionally and build trust with internal and external partners.
Performs other duties as assigned.
SUPERVISION RESPONSIBILITIES
None.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent required
At least 3 years of experience in client services.
REQUIRED SKILLS/ABILITIES
Excellent professional verbal and written communication skills.
Proficient with Microsoft Office Suite. Must have MS Excel experience.
Excellent time management skills with a proven ability to meet deadlines.
Excellent organizational skills and attention to detail.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Bioculture Group is a world class player in breeding and supplying naturally born 100% Specific pathogen-free non human primates to premier international pharmaceutical companies, universities and non-clinical research organisations.
Founded in 1985, Bioculture Group is the pioneer in cynomolgus monkey breeding and export in Mauritius. From a purely Mauritius-based family business, the organisation has steadily expanded over the years. We currently operate in Mauritius through Bioculture (Mauritius) Ltd (BCM) and in Florida, since 2012, through BC US LLC.
A core mission has been at the heart of our endeavours for the past four decades: “Caring for Life”. Bioculture Group cares for the life of the animals under our care and ultimately for that of hundreds of millions of people around the world who benefit from ground breaking medical research involving non human primates.
We care for the life of our employees by making sure that they work in a fulfilling environment as they gather around our shared values of Humility, Integrity, Compassion, Perseverance and Team Spirit.
Bioculture Group also cares for the life of the community and the environment by committing resources to life-changing local projects and protecting the biodiversity in Mauritius and neighbouring islands through conservation and education efforts.
All our 9 sites in Mauritius and 3 in the US implement the highest standards of animal welfare, veterinary care and husbandry. All our operations are AAALAC accredited and ISO certified while our housing facilities strictly comply with European ETS 123 norms.
Bioculture Group is now positioning itself as a new operator in the emerging biotechnology industry in Mauritius. We aim to develop non clinical research capabilities both in Mauritius and in the US. To achieve this ambition, we plan on attracting talented research and medical professionals from across the world.
Offices: Senneville, Rivière des Anguilles, MU · Dr. Hammock rd, Immokalee, Florida, US
non human primatesspecific pathogen freebiomedical researchcynomolgus monkeybreeding and exportbiotechnologyand non clinical research
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